Cisco 6921 Administration Manual page 112

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message
DNS timeout
DNS unknown host
Duplicate IP
Error update locale
File not found
IP address released
Load ID incorrect
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP)
7-4
Chapter 7
Description
DNS server did not respond.
DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
Another device is using the IP address
assigned to the phone.
One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
The phone has been configured to release
its IP address.
Load ID of the software file is of the
wrong type.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DNS server
•
and the phone—Verify the network connections.
DNS server is down—Check configuration of
•
DNS server.
Verify that the host names of the TFTP server or
•
Cisco Unified Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the "Network Setup Menu" section on page 4-4
section for details.
If you are using DHCP, check the DHCP server
•
configuration.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
• Located in subdirectory with same name as
network locale:
– tones.xml
• Located in subdirectory with same name as user
locale:
– glyphs.xml
– dictionary.xml
kate.xml
–
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
Menu" section on page 4-4
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
"Network Setup
for details.
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