Breville Barista Express BES870XL Instruction Booklet page 18

TROUBLESHOOTING PAGE HEADER.....
PROBLEM POSSIBLE CAUSES
Machine does not STEAM/HOT WATER dial
is not in the STANDBY
heat up.
position.
STEAM/HOT WATER
light fl ashes when the
machine is turned on.
Machine has not reached
Water does not fl ow
operating temperature.
from the group head.
No hot water.
Water tank is empty.
Water tank is not fully
inserted and locked into
position.
Machine needs to be
decalcifi ed.
Coffee is ground too fi nely
and/or too much coffee in
fi lter basket and/or over
tamping and/or fi lter basket
is blocked.
Espresso only drips Coffee is ground too fi nely.
from the portafi lter
spouts or not at all.
Too much coffee in the fi lter
basket.
Coffee tamped too fi rmly.
Water tank is empty.
Water tank is not fully
inserted and locked into
position.
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WHAT TO DO
Turn the STEAM/HOT
WATER dial to the STANDBY
position. Machine will
commence heating.
Allow time for the machine to
reach operating temperature.
The POWER button light will
stop fl ashing and all button
lights on the control panel will
illuminate when ready.
Fill tank.
Push water tank down
completely to lock into place.
Refer to 'Decalcifying', page 28.
See below, 'Espresso only drips
from the portafi lter spouts or
not at all'.
Use slightly coarser grind.
Refer to 'Setting the Grind Size',
page 13 and 'Over Extraction',
page 25.
Lower dose of coffee. Refer to
'Setting the Grind Amount',
page 13 and 'Over Extraction',
page 25.
Tamp between 30–40lbs or
15–20kg of pressure.
Fill tank.
Push water tank down
completely to lock into place.
TROUBLESHOOTING PAGE HEADER.....
PROBLEM POSSIBLE CAUSES
The fi lter basket may be
blocked.
Machine needs to be
decalcifi ed.
Espresso runs out too Coffee is ground too
coarsely.
quickly.
Not enough coffee in the
fi lter basket.
Coffee tamped too lightly.
Portafi lter not inserted
Espresso runs out
in the group head correctly.
around the edge of
the portafi lter.
There are coffee
grounds around the
fi lter basket rim.
Too much coffee in
the fi lter basket.
The silicone seal
surrounding the
shower screen needs
to be replaced to
ensure the portafi ler is
properly secured into
the group head.
WHAT TO DO
Use the pin on the end of
the provided cleaning tool
to unblock the hole(s). If
the hole(s) remain blocked,
dissolve a cleaning tablet in
hot water and soak fi lter basket
and portafi lter in solution for
approx. 20 minutes. Rinse
thoroughly.
Refer to 'Decalcifying', page 28.
Use slightly fi ner grind. Refer to
'Setting the Grind Size', page 13
and 'Under Extraction', page 25.
Increase dose of coffee. Refer
to 'Setting the Grind Amount',
page 13 and 'Under Extraction',
page 25.
Tamp between 30–40lbs or
15–20kg of pressure.
Ensure portafi lter is completely
inserted and rotated until
resistance is felt.
Clean excess coffee from the
rim of the fi lter basket to ensure
a proper seal in group head.
Lower dose of coffee. Refer to
'Setting the Grind Amount',
page 13.
Refer to 'Using the Allen Key',
page 32.
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