Sonos ZonePlayer ZP100 User Manual page 95

Appendix A: Installation Tips and Basic Troubleshooting
Problem
The ZonePlayer Status
Indicator changes to solid
amber.
The ZonePlayer has stopped
playing music. The
ZonePlayer Status Indicator
lights are flashing (long
amber, short white, repeat)
Cannot access Internet radio,
online updates, or system
registration.
Solution
This indicates that the ZonePlayer is experiencing a fault
condition.
•
Check the ZonePlayer vents for adequate cooling
•
Check for speaker shorts
•
Mute and unmute ZonePlayer
•
Unplug ZonePlayer for several minutes to allow it to
cool
If the fault condition (above) is not remedied, the
ZonePlayer will automatically mute itself to prevent
damage to the ZonePlayer.
•
Check the ZonePlayer vents for adequate cooling
•
Check for speaker shorts
•
Leave ZonePlayer muted, or unplug it for several
minutes to allow it to cool
•
Your firewall may be blocking outgoing connections to
the Internet. Ensure the firewall allows access to the
Internet for the Ethernet MAC addresses of your Sonos
components.
•
Your firewall may be configured so that Sonos
components cannot obtain an IP address. If so, your
ZonePlayers and Controllers will display an IP address
in the 169.254.xxx.yyy range even though there is a
router/DHCP server on the network.The DHCP server
built in to some routers may be configured to supply IP
addresses only to devices with specific permitted
Ethernet MAC addresses. If you have configured your
router in this way, you will need to grant permission to
the Ethernet MAC address of each Sonos component
(including the Controller) before setting up your
system. Go to http://faq.sonos.com/dhcp for more
information.
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