Table of Contents
Advertisement
Troubleshooting the AVG
In the current software version of the AVG, an alarm is only triggered when a hardware failure
in an SSL accelerator card is detected.
To save the events log file to an FTP/TFTP/SFTP server, type the following command:
/info/events/download
>> #
You need to provide the IP address or host name of the FTP/TFTP/SFTP server, as well as a
file name. After the events log file has been saved, connect to the FTP/TFTP/SFTP server and
examine the contents of the file.
Error Log Files
Provided you have configured the VPN Gateway to use a Syslog server, the VPN Gateway
will send log messages to the specified Syslog server. For more information about how to
configure a UNIX Syslog daemon, see the Syslog manpages under UNIX. For more information
about how to configure the VPN Gateway to use a Syslog server, see the "Syslog Servers
Configuration " section under Configuration Menu>System Configuration in the Avaya
Command Reference.
Another option is to use the /maint/dumplogs command. It collects system log file
information from the VPN Gateway you are connected to (or optionally, all AVGs in the cluster)
and sends the information to a file in the gzip compressed tar format on the TFTP/FTP/SFTP
server you have specified. The information can then be used for technical support purposes.
The file sent to the TFTP/FTP/SFTP server does not contain any sensitive information related
to the system configuration, such as certificates, private keys, and so on.
Unable to download Net Direct from VPN server
After installing Net Direct v1.0.2.3+ as a result of upgrading to code releases v5.1.3.4 or higher
and subsequently downgrading the portal software to v5.1.3.3 or earlier, the Net Direct client
fails to load and produces an error.
To use the Net Direct with v5.1.3.4 or earlier release, you need to manually remove the Net
Direct and relaunch the portal and earlier Net Direct. To remove the Net Direct, follow these
steps:
1. Open Windows Explorer to C:\Windows\Downloaded Program Files.
2. Right click on NetDirect.OCX ActiveX control.
3. Select Remove.
156
User Guide
Net Direct is uninstalled.
Comments? infodev@avaya.com
April 2013
Advertisement
Table of Contents
