Chevrolet Impala 2007 Owner's Manual page 439

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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver's name, the service's name, and
the phone number.
•
Remove any valuables from your vehicle
before it is towed away. Make sure this includes
your insurance information and registration if
you keep these items in your vehicle.
•
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver's license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identification
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
•
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with "no fault" insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
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Choose a reputable collision repair facility for
your vehicle. Whether you select a dealer/
retailer or a private collision repair facility to fix
the damage, make sure you are comfortable
with them. Remember, you will have to feel
comfortable with their work for a long time.
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Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
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