Troubleshooting Guide - KVH Industries LTD9116MKIT User Manual

Chapter 5: Troubleshooting
Problem
256 kbps
Streaming does
not work
128 kbps
Streaming does
not work on
FB250
The web
interface cannot
be accessed.
202
Possible Cause
The elevation angle to
the satellite is too low.
The elevation angle to
the satellite is too low.
The browser is
configured to use a
proxy server.
You have entered a
wrong IP address.
You are connected
using VPN

Troubleshooting guide

Remedy
Availability of 256 kbps Streaming can
only be guaranteed in areas with high
elevation.
Availability of 128 kbps Streaming on
TracPhone FB250 can only be
guaranteed in areas with high
elevation.
For Microsoft Internet Explorer, select
Tools > Internet Options > Connections
> LAN Settings and uncheck Use a
proxy server for your LAN.
Check the IP address and re-enter it. If
you do not have the correct IP address,
you can set the IP address temporarily
to the default address (192.168.0.1) by
pressing the Reset button. See
Function of the Reset button on
page 230.
Close down your VPN connection.