Table of Contents
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Troubleshooting guide
The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.
Problem
No signal or
The view to the
weak signal from
satellite is blocked.
the BGAN
satellite.
The antenna cable is
not properly
connected.
The system is set up to
use one specific
satellite, but the
system is outside
coverage from that
satellite.
No transmission
The Radio silence
on the BGAN
function is activated
network is
from an external
possible.
device connected to
the I/O interface of the
terminal.
Connection to
Your network user
the Internet
group does not allow
cannot be
Internet access.
established.
Possible Cause
Make sure the antenna has a clear
view in all directions. See the
installation manual for details.
Check that both ends of the cable are
connected properly according to the
guidelines in the Installation manual.
Also check that no connectors are
damaged.
Enter the web interface. Select
SETTINGS > Satellite selection. Select
Auto and click Apply.
The system will now search for the
satellite with the strongest signal and
attempt to connect.
If the Radio silence function should
not be activated, deactivate it from the
external device.
The administrator can access and
change network user groups in the
built-in web interface of the terminal.
Troubleshooting guide
Chapter 5: Troubleshooting
Remedy
201
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Table of Contents
Troubleshooting
