Troubleshooting - Nokia 6310i User Manual

• TROUBLESHOOTING

The following table lists some common problems and their solutions.
Problem
My phone is
not charging
My phone is
not making/
receiving calls
I cannot listen
to my voice
messages
When I insert
my SIM card
into another
phone, it is
rejected.
Possible cause
The charger and phone are not
properly connected
The charger is not properly
plugged into the wall
The battery is not charged
The signal strength is poor
You do not have
voicemail service
You have not setup your
voicemail service with your
wireless provider
You have not saved your
voicemail number to your phone
You have forgotten your
password or are entering it
incorrectly
The voicemail number you have
saved to your phone is incorrect
The carrier settings in the phone
may not support the SIM you
placed in the phone. The phone
and SIM may not be compatible
with each other.
SIM door cover is not closed.
[ 122 ]
Possible solution
Securely connect the
charger to the phone
Ensure the charger is
plugged in correctly
Charge the battery
If you are indoors,
move toward a
window
Call your wireless
provider
Call your
wireless provider
See "Message center
number" on page 35
Call your
wireless provider
Call your
wireless provider
Contact your service
provider to ensure
that the phone and
SIM you are using
are supported
Close SIM door over
SIM card