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Mitel 5020 User Manual

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M I T E L N E T W O R K S
5020
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5020

  • Page 1 M I T E L N E T W O R K S 5020 IP Phone USER GUIDE...
  • Page 2 3300 ICP - 4.0...

  • Page 3: Table Of Contents

    Contents ABOUT YOUR PHONE Using the 5020 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjusting the viewing angle...
  • Page 4 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park...

  • Page 5: About Your Phone

    Note: When using the SuperKey, press Cancel to back up one menu level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500- NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone.

  • Page 6: Using The 5020 Ip Phone In Remote Mode

    Using the 5020 IP Phone in Remote Mode Remote Mode allows the 5020 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5020 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com...

  • Page 7: Adjusting The Viewing Angle

    Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your phone for better viewing: 1. Press the tilt-release paddle on the phone base. 2. Tilt your phone to the desired angle. 3.

  • Page 8: Changing Handsets

    Changing Handsets Your 5020 IP Phone is compatible with several specialty handsets. To remove the handset shipped with your phone from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack.

  • Page 9: Customizing Your Phone

    CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: Press To adjust the Ringer Pitch while the phone is idle: 1. Press SUPERKEY. 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press the Yes softkey. 4.

  • Page 10: Feature Keys

    Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. To re-program a personal key: 1. Press SUPERKEY. 2. Press the No softkey until "Personal Keys?" appears. 3. Press the Yes softkey. 4.

  • Page 11: Making And Answering Calls

    MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, Press a Speed Call key. Press REDIAL. Answer a call Lift the handset. Press the flashing Line appearance key and lift the handset.

  • Page 12: Redial

    Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1.

  • Page 13: Speed Call Keys

    Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1.

  • Page 14: Speed Call - Personal

    Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67. 3.

  • Page 15: Handsfree Operation

    Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1.

  • Page 16: Auto-Answer

    Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: Communicate by using the speaker and the microphone.

  • Page 17: Transfer

    Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press CANCEL.

  • Page 18: Add Held

    Add Held To move a call on Hold to another line appearance: 1. Press the available line key. 2. Press the Addheld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1.

  • Page 19: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.

  • Page 20: Call Forward - Remote

    Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until "I Am Here" appears. 5.

  • Page 21: Call Forward - Forced

    Call Forward - Forced To force an incoming call to be forwarded: Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1.

  • Page 22: Messaging - Callback

    Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: Press MESSAGE or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. If a password is required, dial your password and press the Enter softkey.

  • Page 23: Messaging - Cancel Callback

    To set, change, or clear a password (up to 7 digits, not including 0): 1. Press SUPERKEY. 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password.

  • Page 24: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press SUPERKEY. 2. Press the Yes softkey. 3. Dial the Account Code digits. 4.

  • Page 25: Campon

    Campon To Campon to a busy station: Press the Wait softkey. To retrieve a call when you hear Campon tone: Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1.

  • Page 26: Direct Paging

    Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1.

  • Page 27: Reminder

    Reminder To program a Reminder: 1. Press SUPERKEY. 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1.

  • Page 28: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 29: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 30: Record A Call

    Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a two-party call: Press the Record Call key.

  • Page 31: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.
  • Page 32 , ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.

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