Mitel 5010 User Manual

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User manual (85 pages)

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Manual (27 pages)

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M I T E L N E T W O R K S

5010

IP Phone

USER GUIDE

Table of Contents

Summary of Contents for Mitel 5010

Page 1 M I T E L N E T W O R K S 5010 IP Phone USER GUIDE...
Page 2 NOTICE 7KH LQIRUPDWLRQ FRQWDLQHG LQ WKLV GRFXPHQW LV EHOLHYHG WR EH DFFXUDWH LQ DOO UHVSHFWV EXW LV QRW ZDUUDQWHG E\ 0 Š &RUSRUDWLRQ 7KH LQIRUPDWLRQ LV VXEMHFW WR FKDQJH ZLWKRXW QRWLFH DQG (7:25.6 VKRXOG QRW EH FRQVWUXHG LQ DQ\ ZD\ DV D FRPPLWPHQW E\ 0 RU DQ\ RI LWV DIILOLDWHV RU (7:25.6 VXEVLGLDULHV 0...
Page 3 Contents INTRODUCTION USING YOUR MITEL NETWORKS 5010 IP PHONE <RXU 0LWHO 1HWZRUNV ,3 3KRQH )L[HG )XQFWLRQ .H\V &XVWRPL]LQJ \RXU 0LWHO 1HWZRUNV ,3 3KRQH 3URJUDPPLQJ \RXU .H\V $FFRXQW &RGHV $ODUP &DOOV $QVZHU ([WHUQDO &DOO $QVZHU 1H[W &DOO $XWRPDWLF +ROG &DOO )RUZDUGLQJ...
Page 4 1LJKW 6HUYLFH 1LJKW 6HUYLFH 3LFNXS 3HUVRQDO 6SHHG &DOOV 3,1 &RGHV 5HFDOO RQ /LQHV 5HGLDO /LVW 5HHVWDEOLVK 5HPRWH &DOO )RUZDUG 5HYHUWHG &DOOV 5LQJHU 2Q2II 6HOHFWLYH 5LQJHU 6ZDS 6\VWHP +ROG 6\VWHP 6SHHG &DOO 1XPEHUV 7KUHH3DUW\ &RQIHUHQFH :KR $P ," INTRODUCTION TO THE DESKTOP USER TOOLS TIPS FOR YOUR COMFORT AND SAFETY 'RQ W FUDGOH \RXU KDQGVHW 3URWHFW \RXU +HDULQJ...
Page 5 *ORVVDU\ OLVWV WKH WHUPV WKDW DUH XVHG LQ WKLV 8VHU *XLGH ZKLFK \RX PD\ QRW EH IDPLOLDU ZLWK $FFHVVLQJ )HDWXUHV OLVWV WKH IHDWXUH DFFHVV FRGHV USING YOUR MITEL NETWORKS 5010 IP PHONE 7KLV VHFWLRQ JXLGHV \RX DURXQG \RXU 0LWHO 1HWZRUNV ,3 3KRQH DQG LQFOXGHV WKH XVH RI DOO NH\V RQ...
Page 6 Your Mitel Networks 5010 IP Phone )LJXUH 0LWHO 1HWZRUNV ,3 3KRQH 7KH 0LWHO 1HWZRUNV ,3 3KRQH IHDWXUHV GXDO SRUWV ZKLFK DOORZV \RXU WHOHSKRQH WR EH DWWDFKHG WR D 3& DV ZHOO DV WKH WHOHSKRQH QHWZRUN DQ HDV\WRUHDG GLVSOD\ D 0HVVDJH :DLWLQJ ,QGLFDWRU VHYHQ IL[HGIXQFWLRQ NH\V VL[ SHUVRQDO NH\V DQG WZR DUURZ NH\V 7KH HDV\WRUHDG GLVSOD\ FRPSULVHV RI D WZROLQH FKDUDFWHU DOSKDQXPHULF /LTXLG &U\VWDO 'LVSOD\...
Page 7 Each personal key may be programmed with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
Page 8: Fixed Function Keys
Fixed Function Keys 7KH IROORZLQJ IL[HG IXQFWLRQ NH\V DUH DYDLODEOH RQ \RXU 0LWHO 1HWZRUNV ,3 3KRQH 7KHVH NH\ IXQFWLRQV FDQQRW EH PRGLILHG RU GHOHWHG SuperKey 8VHG IRU SURJUDPPLQJ IHDWXUHV XQGHU SHUVRQDO NH\V DQG VHWWLQJ XS FDOOGLYHUVLRQV Hold 8VHG IRU SODFLQJ FDOOHUV RQ KROG Message 8VHG WR OHDYH D PHVVDJH ZDLWLQJ LQGLFDWRU DW DQRWKHU H[WHQVLRQ 7KH FDOOHG H[WHQVLRQ FDQ FDOO \RX EDFN E\ SUHVVLQJ 0HVVDJH 7KLV NH\ LV XVHG LQ FRQMXQFWLRQ ZLWK WKH 0HVVDJH ,QGLFDWRU ZKLFK IODVKHV...
Page 9: Ringer Control
Customizing your Mitel Networks 5010 IP Phone :KLOH \RXU 0LWHO 1HWZRUNV ,3 3KRQH LV ULQJLQJ \RX FDQ DGMXVW WKH ULQJLQJ YROXPH KDQGVHW KHDGVHW DQG VSHDNHU YROXPH :KLOH \RXU H[WHQVLRQ LV LGOH \RX FDQ DGMXVW WKH ULQJHU SLWFK DQG GLVSOD\...
Page 10 Programming your Keys Programming a Personal Key (YHU\ SHUVRQDO NH\ RQ \RXU 0LWHO 1HWZRUNV ,3 3KRQH FDQ EH SURJUDPPHG WR VWRUH D IHDWXUH DQG D VSHHG FDOO QXPEHU <RX FDQ DVVLJQ RQH IHDWXUH WR HDFK SHUVRQDO NH\ $GGLWLRQDOO\ 3HUVRQDO 6SHHG &DOO QXPEHUV FDQ EH VWRUHG XQGHU D SHUVRQDO NH\ DORQJ ZLWK D IHDWXUH 7KH QXPEHUV DUH VWRUHG DW WKH VHFRQGDU\ OHYHO DQG DUH GHVFULEHG LQ PRUH GHWDLO XQGHU 3HUVRQDO 6SHHG &DOOV 1RWH :KHQ SURJUDPPLQJ \RXU NH\V \RX FDQ SUHVV 6XSHU.H\ DW DQ\ WLPH WR OHDYH SURJUDPPLQJ RU...
Page 11 Removing a Feature from a Personal Key 3UHVV 6XSHU.H\ 3UHVV UHSHDWHGO\ XQWLO 3(5621$/ .(<6" LV GLVSOD\HG 3UHVV WR VHOHFW WKLV RSWLRQ 3UHVV WKH NH\ WR EH FOHDUHG 7KH IHDWXUH FXUUHQWO\ VWRUHG LV GLVSOD\HG 3UHVV WKH WR FOHDU WKH NH\ 7KH NH\ V IHDWXUH LV UHPRYHG $OWHUQDWLYHO\ \RX FDQ IROORZ WKH VWHSV GHVFULEHG DERYH EXW SUHVV WKH &KDQJH VRIWNH\ LQVWHDG RI WKH...
Page 12 Programming an EXTENSION GROUP key $Q (;7(16,21 *5283 NH\ DOORZV \RX WR FDOO DQ H[WHQVLRQ JURXS ZLWK D VLQJOH NH\ SUHVV 0HPEHUVKLS RI DQ H[WHQVLRQ JURXS LV VHWXS E\ \RXU $GPLQLVWUDWRU DQG DQ H[WHQVLRQ JURXS FDQ EH IRU H[DPSOH DOO PHPEHUV RI WKH 6DOHV 'HSDUWPHQW :KHQ DQ H[WHQVLRQ JURXS LV FDOOHG DOO H[WHQVLRQV LQ WKH JURXS ULQJ XQWLO WKH FDOO LV DQVZHUHG &RQWDFW \RXU $GPLQLVWUDWRU IRU D OLVW RI H[WHQVLRQ JURXS QXPEHUV 7KH (;7(16,21 *5283 NH\ OLJKW LQGLFDWHV WKH VWDWXV RI DQ H[WHQVLRQ JURXS...
Page 13 To program a LINE key: 3UHVV 6XSHU.H\ 3UHVV XQWLO 3(5621$/ .(<6" LV GLVSOD\HG 3UHVV WR VHOHFW WKLV RSWLRQ 3UHVV WKH NH\ WR EH SURJUDPPHG ,I D IHDWXUH RU VSHHG FDOO LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ LW LV GLVSOD\HG ZLWK WKH RSWLRQ WR FKDQJH RU FOHDU WKH NH\ 3UHVV WR FKDQJH WKH NH\ RU WR FOHDU WKH NH\...
Page 14: Account Codes
Account Codes <RX FDQ DVVLJQ DQ DFFRXQW FRGH WR DQ LQFRPLQJ RU RXWJRLQJ FDOO IRU WUDFNLQJ SXUSRVHV <RX FDQ SURJUDP DQ $&&2817 &2'( NH\ ZLWK RU ZLWKRXW VSHFLI\LQJ DQ DFFRXQW FRGH ,I \RX KDYH DQ DFFRXQW FRGH WKDW \RX XVH RQ D UHJXODU EDVLV LW PD\ EH HDVLHU WR VWRUH WKH DFFRXQW FRGH ZLWK WKH $&&2817 &2'( NH\ WKLV VDYHV \RX IURP KDYLQJ WR GLDO WKH DFFRXQW FRGH HYHU\ WLPH \RX ZDQW WR DVVRFLDWH D FDOO ZLWK DQ DFFRXQW FRGH $FFRXQW FRGHV DUH WKUHHGLJLWV LQ OHQJWK DQG LQ WKH UDQJH ...
Page 15: Alarm Calls
Allocating an Account Code to a Call in Progress ,I \RX ZLVK WR FKDQJH WKH DFFRXQW FRGH DVVRFLDWHG ZLWK DQ LQFRPLQJ RU RXWJRLQJ FDOO SHUKDSV D FDOO KDV EHHQ WUDQVIHUUHG WR \RX IURP D GHSDUWPHQW ZLWK D GLIIHUHQW DFFRXQW FRGH \RX PD\ DVVLJQ D GLIIHUHQW DFFRXQW FRGH ZKLOH FRQQHFWHG WR WKH FDOO ,Q WKLV ZD\ QXPHURXV DFFRXQW FRGHV FDQ EH DVVRFLDWHG ZLWK RQH FDOO If you have an ACCOUNT CODE key programmed with a specific account code:...
Page 16 Answer External Call ,I \RX ZDQW WR DQVZHU H[WHUQDO FDOOV LQ WKH RUGHU WKDW WKH\ DUULYH DW \RXU H[WHQVLRQ \RX QHHG WR SURJUDP DQ $16:(5 (;7(51$/ NH\ <RX DQVZHU WKH LQFRPLQJ FDOO E\ SUHVVLQJ WKH IODVKLQJ SUH SURJUDPPHG $16:(5 (;7(51$/ NH\ <RXU $16:(5 (;7(51$/ NH\ FRQWLQXHV WR IODVK XQWLO DOO LQFRPLQJ H[WHUQDO FDOOV KDYH EHHQ DQVZHUHG PROGRAMMING 3URJUDP WKH $16:(5 (;7(51$/ NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ \RXU .H\V...
Page 17: Automatic Hold
Automatic Hold :KLOH LQ FRQYHUVDWLRQ ZLWK DQRWKHU SDUW\ WKLV IHDWXUH DOORZV \RX WR PDNH RU UHFHLYH D FDOO ZLWKRXW SODFLQJ WKH FXUUHQW FDOO RQ KROG ILUVW 1RWH <RX PXVW KDYH D SUHSURJUDPPHG (;&/86,9( +2/' NH\ VHWXS RQ \RXU H[WHQVLRQ WR XVH WKLV IHDWXUH 5HIHU WR ([FOXVLYH +ROG IRU PRUH LQIRUPDWLRQ RQ WKH XVH RI WKLV IHDWXUH PROGRAMMING 3URJUDP DQ (;&/86,9( +2/' NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO .H\...
Page 18: Call Forwarding
Call Forwarding ,QFRPLQJ LQWHUQDO DQG H[WHUQDO FDOOV SUHVHQWHG DW \RXU H[WHQVLRQ FDQ EH IRUZDUGHG LQ WKH IROORZLQJ ZD\V &DOO )RUZDUG $OO &)$ IRUZDUGV DOO \RXU FDOOV WR DQRWKHU H[WHQVLRQ RU H[WHQVLRQ JURXS ZLWKRXW ILUVW SUHVHQWLQJ WKH FDOOV DW \RXU H[WHQVLRQ 6HH &DOO )RUZDUG $OO &)$ &DOO )RUZDUG RQ 1R $QVZHU RU %XV\ &)1&)% IRUZDUGV \RXU FDOOV WR DQRWKHU H[WHQVLRQ RU H[WHQVLRQ JURXS ZKHQ \RX DUH EXV\ RQ DQRWKHU FDOO RU DZD\ IURP \RXU GHVN 6HH &DOO )RUZDUG RQ 1R $QVZHU RU %XV\ &)1&)%...
Page 19 Call Forward All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
Page 20 OPERATION 1RWHV ,I \RX DFWLYDWH D IRUZDUG XVLQJ 6XSHU.H\ DQG IRUZDUGLQJ LV DFWLYH YLD D SURJUDPPHG &$// )25:$5' $// NH\ WKH FXUUHQW IRUZDUGLQJ LV RYHUULGGHQ DQG YLFH YHUVD <RX FDQQRW IRUZDUG \RXU FDOOV WR DQ LQWHUQDO H[WHQVLRQ LI \RX DUH IRUZDUGLQJ WR DQ H[WHUQDO GHVWLQDWLRQ RU YLFH YHUVD Forwarding your calls using SuperKey To forward all your calls to another extension or extension group using SuperKey:...
Page 21 Forwarding your calls using a programmed key To forward all your calls using a key programmed with a destination extension or extension group number: 3UHVV D VSHFLILF &$// )25:$5' $// &$//6 NH\ 7KH &$// )25:$5' $// &$//6 NH\ OLJKWV VROLG UHG :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH IRUZDUGLQJ \RXU FDOOV To forward all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed:...
Page 22 Canceling To cancel forwarding using SuperKey: 3UHVV 6XSHU.H\ 3UHVV UHSHDWHGO\ WR VFUROO GRZQ WKH OLVW XQWLO &$// )25:$5'" LV GLVSOD\HG 3UHVV WR VHOHFW WKH IHDWXUH $/:$<6 LV GLVSOD\HG 3UHVV WR GLVSOD\ WKH VWRUHG QXPEHU $/:$<6 LV GLVSOD\HG DORQJ ZLWK D WDUJHW H[WHQVLRQ QXPEHU RU H[WHQVLRQ JURXS QXPEHU SUHIL[HG ZLWK DQ DVWHULVN 3UHVV WR FKDQJH WKH IRUZDUGLQJ...
Page 23 Call Forward on No Answer or Busy (CFN/CFB ) 7KLV IHDWXUH DOORZV \RX WR IRUZDUG \RXU FDOOV WR D QRPLQDWHG H[WHQVLRQ RU H[WHQVLRQ JURXS ZKHQ \RX DUH EXV\ RQ DQRWKHU FDOO RU \RX DUH XQDEOH WR DQVZHU WKH FDOO ,I \RX DOZD\V IRUZDUG \RXU FDOOV WR WKH VDPH H[WHQVLRQ RU H[WHQVLRQ JURXS \RX FDQ SURJUDP WKH &)1&)% NH\ ZLWK WKLV QXPEHU $OWHUQDWLYHO\ \RX FDQ SURJUDP WKH &)1&)% NH\ ZLWKRXW VSHFLI\LQJ D GHVWLQDWLRQ QXPEHU ZKLFK PHDQV WKDW \RX PXVW GLDO DQ H[WHQVLRQ RU H[WHQVLRQ JURXS QXPEHU HDFK WLPH \RX ZDQW WR IRUZDUG...
Page 24 Forwarding your calls using SuperKey To forward your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey: 3UHVV 6XSHU.H\ &$// )25:$5'" LV GLVSOD\HG 3UHVV WR VHOHFW WKH IHDWXUH 3UHVV UHSHDWHGO\ XQWLO 1$% LV GLVSOD\HG 3UHVV WR GLVSOD\ WKH VWRUHG WDUJHW H[WHQVLRQ QXPEHU RU H[WHQVLRQ JURXS QXPEHU...
Page 25 Forwarding your calls using a programmed key To forward your calls to another extension when your extension is busy or you are unable to answer the call using a key programmed with a destination extension or extension group number: 3UHVV D &)1&)% NH\ 7KH DVVRFLDWHG &)1&)% NH\ OLJKWV VROLG UHG :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH IRUZDUGLQJ \RXU FDOOV To forward your calls to another extension or extension group using a key which does not have an extension or...
Page 26: Call Park
Call Park 7KLV IHDWXUH DOORZV \RX WR DQVZHU DQ H[WHUQDO FDOO DQG SODFH LW LQ D W\SH RI KROG ZKLFK HQDEOHV DQ\RQH RQ WKH V\VWHP WR UHWULHYH LW <RX LQIRUP DQRWKHU H[WHQVLRQ XVHU WKDW D FDOO LV ZDLWLQJ WR EH DQVZHUHG RQ D VSHFLILF OLQH XVLQJ WKH ([WHQVLRQ 3DJLQJ IHDWXUH 7KH H[WHQVLRQ XVHU SLFNV XS WKH FDOO E\ GLDOLQJ WKH &DOO 3DUN 3LFNXS IHDWXUH DFFHVV FRGH IROORZHG E\ WKH VSHFLILHG OLQH QXPEHU 5HIHU WR &DOO 3DUN 3LFNXS IRU PRUH LQIRUPDWLRQ RQ UHWULHYLQJ D SDUNHG FDOO DQG WR ([WHQVLRQ 3DJLQJ IRU...
Page 27: Call Park Pick-Up
Call Park Pick-up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
Page 28: Call Status Information
Call Status Information <RXU /&' SURYLGHV LQIRUPDWLRQ OLVWHG EHORZ DERXW WKH VWDWXV RI \RXU H[WHQVLRQ DQG RI WKH FXUUHQW FDOO 7DEOH &DOO 6WDWXV ,QIRUPDWLRQ DQG )HDWXUH 0HVVDJHV .H\ 6WDWXV ([SODQDWLRQ $/$50 &$// 5,1*,1* $Q DODUP FDOO LV ULQJLQJ DW \RXU H[WHQVLRQ $/$50 &$// $16:(5(' <RX KDYH DQVZHUHG DQ DODUP FDOO %&$67 )520 (;7 [[[[...
Page 29 Call Store 7KLV IHDWXUH DOORZV \RX WR SODFH D FDOO RQ KROG XQGHU D NH\ DQG OHDYH LW RQ KROG IRU D SUHGHILQHG WLPH 7R UHWULHYH D KHOG FDOO SUHVV WKH IODVKLQJ 6725( NH\ <RX FDQ SURJUDP XS WR VL[ 6725( NH\V RQ \RXU H[WHQVLRQ 7KLV DOORZV \RX WR KDYH XS WR VL[ FDOOV RQ KROG DW \RXU H[WHQVLRQ 1RWHV 7KH QXPEHU RI 6725( NH\V \RX FDQ KDYH SURJUDPPHG DW \RXU H[WHQVLRQ LV OLPLWHG RQO\ E\ WKH...
Page 30: Call Transfer
Call Transfer 7KLV IHDWXUH DOORZV \RX WR PRYH D FDOO IURP \RXU H[WHQVLRQ WR DQRWKHU OPERATION To make an announced transfer: :KLOH LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO SUHVV 7UDQV&RQI <RX KHDU GLDO WRQH 3UHVV D '66%/) NH\ RU GLDO WKH H[WHQVLRQ QXPEHU RU H[WHUQDO QXPEHU <RX KHDU ULQJLQJ WRQH ,I WKH H[WHQVLRQ XVHU RU H[WHUQDO FDOOHG SDUW\ DQVZHUV VSHDN WR WKH FDOOHG SDUW\ DQG DVN WKHP LI WKH\ ZLVK WR WDNH WKH FDOO...
Page 31 Callback when Free ,I \RX KHDU EXV\ WRQH ZKHQ \RX DWWHPSW WR FDOO DQ LQWHUQDO H[WHQVLRQ RU DFFHVV D OLQH \RX FDQ UHVHUYH DFFHVV WR WKH H[WHQVLRQ RU OLQH DV VRRQ DV LW EHFRPHV DYDLODEOH XVLQJ WKLV IHDWXUH <RXU H[WHQVLRQ VWDUWV ULQJLQJ ZKHQ WKH FDOOHG H[WHQVLRQ RU OLQH EHFRPHV DYDLODEOH DQG DXWRPDWLFDOO\ UHGLDOV WKH RWKHU H[WHQVLRQ RU DFFHVVHV WKH OLQH ZKHQ \RX DQVZHU WKH FDOOEDFN 1RWHV &DOOEDFNV RQ OLQHV RQO\ DSSO\ ZKHQ WKH OLQH LV LQ XVH DQG QRW ZKHQ WKH FDOOHG SDUW\ LV EXV\...
Page 32 Calls For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
Page 33: Directed Call Pickup
Directed Call Pick-up 7KLV IHDWXUH DOORZV \RX WR SLFN XS D FDOO ZKLFK LV ULQJLQJ DW DQRWKHU H[WHQVLRQ ZKLFK LV QRW LQ \RXU SLFN XS JURXS ,I WKHUH LV PRUH WKDQ RQH FDOO ULQJLQJ DW DQ H[WHQVLRQ ZKHQ \RX DFWLYDWH WKLV IHDWXUH WKH FDOO ZLWK WKH KLJKHVW SULRULW\ LV DQVZHUHG WKDW LV DQ H[WHUQDO FDOO ZLOO DOZD\V EH DQVZHUHG EHIRUH DQ LQWHUQDO RU UHYHUWHG FDOO 1RWH <RXU $GPLQLVWUDWRU FDQ VHWXS WKH V\VWHP VR WKDW D VLQJOHGLJLW FDQ EH XVHG WR SLFNXS WKH FDOO...
Page 34: Do Not Disturb (Dnd)
Do Not Disturb (DND) :KHQ DQ H[WHQVLRQ XVHU FDOOV \RXU H[WHQVLRQ ZKHQ 'R 1RW 'LVWXUE LV DFWLYH WKH\ KHDU EXV\ WRQH DQG D PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD\HG RQ WKHLU /&' (;7 [[[[ '1' 7KLV IHDWXUH GLVDEOHV \RXU H[WHQVLRQ V 5LQJHU ([WHUQDO FDOOV WKDW DUH XVXDOO\ SUHVHQWHG DW \RXU H[WHQVLRQ XQGHU D SHUVRQDO NH\ IRU H[DPSOH /,1( NH\ DQG $16:(5 (;7(51$/ &$// NH\ FRQWLQXH WR EH SUHVHQWHG WKH DVVRFLDWHG NH\ IODVKHV ZLWK ULQJLQJ FDGHQFH KRZHYHU \RXU H[WHQVLRQ GRHV QRW ULQJ $QVZHU WKH FDOO E\ SUHVVLQJ...
Page 35: Exclusive Hold
Exclusive Hold ,I \RX GR QRW KDYH GHGLFDWHG /,1( RU '66%/) NH\V SURJUDPPHG RQ \RXU H[WHQVLRQ WKLV W\SH RI KROG DOORZV \RX WR SODFH D VLQJOH SDUW\ RQ KROG XVLQJ WKH (;&/86,9( +2/' NH\ ,I \RX GR KDYH GHGLFDWHG NH\V \RX FDQ SODFH D QXPEHU RI SDUWLHV RQ ([FOXVLYH +ROG 7KH GHGLFDWHG /,1( RU '66%/) NH\ IODVKHV JUHHQ ZLWK KHOG FDGHQFH LQGLFDWLQJ WKDW D FDOO LV FXUUHQWO\ EHLQJ KHOG DQG FDQ EH UHWULHYHG E\ SUHVVLQJ WKLV NH\ PROGRAMMING...
Page 36: Extension Paging
Extension Paging 7KLV IHDWXUH DOORZV \RX WR WXUQ RQ WKH ORXGVSHDNHU DW DQRWKHU H[WHQVLRQ RU DW D QXPEHU RI H[WHQVLRQV DQG EURDGFDVW D PHVVDJH WR WKHVH H[WHQVLRQ XVHUV 7KH W\SHV RI EURDGFDVW PHVVDJHV WKDW FDQ EH PDGH DUH EURDGFDVW D PHVVDJH WR DQRWKHU H[WHQVLRQ XVHU EURDGFDVW D PHVVDJH WR DOO H[WHQVLRQ XVHUV LQ DQ H[WHQVLRQ JURXS EURDGFDVW D PHVVDJH WR DOO H[WHQVLRQ XVHUV RQ WKH V\VWHP 1RWH <RX FDQQRW EURDGFDVW D PHVVDJH WR \RXU RZQ H[WHQVLRQ JURXS...
Page 37 External Call Waiting Tone 7KLV IHDWXUH HQDEOHV RU GLVDEOHV &DOO :DLWLQJ WRQH RQ \RXU H[WHQVLRQ :KHQ HQDEOHG D VKRUW EXUVW RI WRQH LV JHQHUDWHG ZKHQ DQ H[WHUQDO FDOO DUULYHV DW \RXU H[WHQVLRQ DQG \RXU H[WHQVLRQ LV EXV\ :KHQ &DOO :DLWLQJ WRQH LV KHDUG \RX FDQ OHDYH WKH LQFRPLQJ FDOO XQDQVZHUHG XQWLO \RX KDYH ILQLVKHG WKH FXUUHQW FDOO RU SODFH WKH FXUUHQW FDOO RQ KROG DQG DQVZHU WKH QHZ FDOO OPERATION To enable Call Waiting tone:...
Page 38 Follow Me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
Page 39 OPERATION 1RWH ,I \RX DFWLYDWH IRUZDUGLQJ XVLQJ 6XSHU.H\ DQG IRUZDUGLQJ LV DFWLYH YLD D SURJUDPPHG )2//2: 0( NH\ WKH FXUUHQW IRUZDUGLQJ LV RYHUULGGHQ DQG YLFH YHUVD Setting up Follow Me using SuperKey To allow your calls to follow you to another extension using SuperKey: 3UHVV 6XSHU.H\ 3UHVV WR VFUROO GRZQ WKH OLVW XQWLO &$// )25:$5'"...
Page 40 Enabling Follow Me To enable, but not activate, Follow Me from your usual extension: 3UHVV D )2//2: 0( NH\ ZKLFK GRHV QRW KROG DQ H[WHQVLRQ QXPEHU RU GLDO WKH )ROORZ 0H IHDWXUH DFFHVV FRGH <RXU FDOOV DUH QRW IRUZDUGHG XQWLO DQRWKHU H[WHQVLRQ LQYRNHV WKH )ROORZ 0H , P +HUH IHDWXUH Canceling Follow Me from your usual extension To cancel Follow Me via SuperKey: 3UHVV 6XSHU.H\...
Page 41 Follow Me (I’m Here) 7KLV IHDWXUH HQDEOHV \RX WR SXOO FDOOV IURP \RXU XVXDO H[WHQVLRQ WR WKH H[WHQVLRQ DW ZKLFK \RX DUH FXUUHQWO\ ZRUNLQJ <RX FDQ XVH WKLV IHDWXUH WR HQVXUH WKDW \RXU FDOOV FRQWLQXH WR IROORZ \RX ZKHQ \RX DUH ZRUNLQJ DW YDULRXV GHVNV ZLWKLQ \RXU RIILFH PROGRAMMING 3URJUDP D )2//2: 0( NH\ ZLWKRXW D GHVWLQDWLRQ H[WHQVLRQ QXPEHU DV GHVFULEHG XQGHU )ROORZ 0H...
Page 42: Group Call Pickup
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Page 43: Handsfree Operation
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Page 44 Intrude 7KLV IHDWXUH DOORZV \RX WR HQWHU DQ HVWDEOLVKHG FDOO DQG VSHDN WR WKH SDUWLHV LQYROYHG \RXU HQWU\ LV DQQRXQFHG E\ D ZDUQLQJ WRQH WKDW DOO SDUWLHV FDQ KHDU 7KH DYDLODELOLW\ RI WKLV IHDWXUH GHSHQGV RQ WKH ,QWUXGH 3ULRULW\ DVVLJQHG WR \RXU H[WHQVLRQ &KHFN ZLWK \RXU $GPLQLVWUDWRU You cannot intrude on an extension which has: 683(5 LQWUXGH SULRULW\...
Page 45: Last Number Redial
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Page 46: List Of Calls
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Page 47 Manager/Secretary (Absent/Present) Operation 7KLV IHDWXUH HQDEOHV \RXU H[WHQVLRQ WR EH QRPLQDWHG DV D 6HFUHWDU\ RU 0DQDJHU H[WHQVLRQ $ 6HFUHWDU\ H[WHQVLRQ FDQ VHUYH RQH RU PRUH 0DQDJHU H[WHQVLRQV (DFK H[WHQVLRQ PXVW KDYH DQ $%6(1735(6(17 NH\ DQG WKH 6HFUHWDU\ H[WHQVLRQ PXVW DOVR KDYH D &$//6 )25 NH\ ,I D 6HFUHWDU\ KDV RQO\ RQH 0DQDJHU WKH 0DQDJHU H[WHQVLRQ VKRXOG DOVR KDYH D &$//6 )25 NH\ SURJUDPPHG ZLWK WKH 6HFUHWDU\ V H[WHQVLRQ QXPEHU :KHQ D 0DQDJHU SUHVVHV WKH $%6(1735(6(17 NH\ DOO FDOOV DUH IRUZDUGHG WR WKH DVVRFLDWHG...
Page 48: Message Waiting
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Page 49 Canceling a Message Waiting Indication 1RWH $ PHVVDJH ZDLWLQJ LQGLFDWLRQ FDQ RQO\ EH FDQFHOHG IURP \RXU H[WHQVLRQ To cancel a Message Waiting indication using a CANCEL MESSAGE key which does not include an extension number: 3UHVV WKH &$1&(/ 0(66$*( NH\ RU GLDO WKH &DQFHO 0HVVDJH :DLWLQJ IHDWXUH DFFHVV FRGH 'LDO WKH H[WHQVLRQ QXPEHU RI WKH FDOOHG H[WHQVLRQ RU SUHVV WKH UHOHYDQW '66%/) NH\ To cancel a Message Waiting indication using a CANCEL MESSAGE key which holds an extension number: 3UHVV WKH &$1&(/ 0(66$*( NH\...
Page 50 Messaging <RX FDQ SURJUDP \RXU H[WHQVLRQ WR GLVSOD\ D PHVVDJH DW D FDOOLQJ H[WHQVLRQ WKH PHVVDJH UHPDLQV RQ WKH FDOOLQJ H[WHQVLRQ V /&' IRU WKH GXUDWLRQ RI ULQJLQJ DQG LV FOHDUHG ZKHQ WKH FDOOHU KDQJV XS RU \RX DQVZHU WKH FDOO 7DEOH $GYLVRU\ 0HVVDJHV 0VJ 1R 0HVVDJH...
Page 51: Night Service
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Page 52 Personal Speed Calls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
Page 53 To program a Personal Speed Call as a secondary feature: 3UHVV 6XSHU.H\ 3UHVV XQWLO 3(5621$/ .(<6" LV GLVSOD\HG 3UHVV WR VHOHFW WKLV RSWLRQ 3UHVV 6KLIW IROORZHG E\ WKH SHUVRQDO NH\ RU NH\SDG NH\ XQGHU ZKLFK WKH QXPEHU LV EH VWRUHG ,I D SHUVRQDO VSHHG GLDO QXPEHU LV DOUHDG\ VWRUHG XQGHU WKH VHOHFWHG NH\ WKH H[LVWLQJ QXPEHU LV GLVSOD\HG ZLWK WKH RSWLRQ WR FKDQJH RU HUDVH WKH QXPEHU 3UHVV WR FKDQJH WKH IHDWXUH VWRUHG XQGHU WKH VHOHFWHG NH\...
Page 54: Pin Codes
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Page 55 Recall on Lines :KLOH LQ FRQYHUVDWLRQ ZLWK D FDOOHG SDUW\ DW D UHPRWH VLWH \RX FDQ PDNH DQ HQTXLU\ FDOO WR DQRWKHU SDUW\ RQ WKH UHPRWH VLWH WKURXJK WKH VDPH OLQH PROGRAMMING 3URJUDP D 5(&$// NH\ DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO .H\ OPERATION :KLOH LQ FRQYHUVDWLRQ ZLWK WKH ILUVW FDOOHG SDUW\ DW WKH UHPRWH VLWH 3UHVV WKH 5(&$// NH\ WR SODFH WKH FDOO RQ KROG RU SUHVV WKH (;&/86,9( +2/' NH\ IROORZHG E\...
Page 56: Redial List
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Page 57 Re-establish ,I D FDOO \RX KDYH WUDQVIHUUHG WR DQRWKHU H[WHQVLRQ XVHU LV XQDQVZHUHG WKH FDOO UHWXUQV WR \RX WR GHDO ZLWK 7KLV IHDWXUH DOORZV \RX WR UHDWWHPSW WKH WUDQVIHU :KHQ WKH UHWXUQHG FDOO ULQJV DW \RXU H[WHQVLRQ WKH DVVRFLDWHG NH\ IODVKHV ZLWK UHG ZLWK UDSLG FDGHQFH DQG D PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD\HG (;71 [[[[ 5(9(57(' 7KLV IHDWXUH VKRXOG EH UHDG LQ FRQMXQFWLRQ ZLWK 5HYHUWHG &DOOV PROGRAMMING...
Page 58: Remote Call Forward
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Page 59 Forwarding your calls using SuperKey To forward all your calls to an external destination using SuperKey: 3UHVV 6XSHU.H\ 3UHVV UHSHDWHGO\ XQWLO &$// )25:$5'" LV GLVSOD\HG 3UHVV XQWLO 5(027( $/:$<6 LV GLVSOD\HG 3UHVV WR UHYLHZ WKH WDUJHW QXPEHU LI SURJUDPPHG ,I SURJUDPPHG 5$ LV GLVSOD\HG DORQJ ZLWK D WDUJHW H[WHUQDO QXPEHU ,I D WDUJHW H[WHUQDO QXPEHU LV GLVSOD\HG SUHIL[HG ZLWK DQ DVWHULVN LW LQGLFDWHV WKDW IRUZDUGLQJ LV DOUHDG\ DFWLYH...
Page 60 Canceling To cancel Remote Call Forwarding using SuperKey: 3UHVV 6XSHU.H\ 3UHVV WR VFUROO GRZQ WKH OLVW XQWLO &$// )25:$5'" LV GLVSOD\HG 3UHVV WR VHOHFW WKH IHDWXUH 3UHVV XQWLO 5(027( $/:$<6 LV GLVSOD\HG 3UHVV WR GLVSOD\ WKH WDUJHW H[WHQVLRQ QXPEHU 5$ LV GLVSOD\HG ZLWK WKH H[WHUQDO QXPEHU DQG DQ DVWHULVN 3UHVV WR FKDQJH WKH SURJUDPPHG H[WHQVLRQ QXPEHU 3UHVV...
Page 61: Ringer On/Off
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Page 62 Selective Ringer $OO LQFRPLQJ H[WHUQDO FDOOV WKDW DUULYH DW \RXU H[WHQVLRQ XQGHU SURJUDPPHG SHUVRQDO NH\V ULQJ WR LQGLFDWH WKH DUULYDO RI WKH FDOO 7KLV IHDWXUH DOORZV \RX WR VHOHFW ZKLFK NH\V SURJUDPPHG IRU LQFRPLQJ H[WHUQDO FDOOV GR QRW ULQJ DW \RXU H[WHQVLRQ :KHQ WKLV IHDWXUH LV DFWLYH H[WHUQDO FDOOV LQFRPLQJ RQ WKH VHOHFWHG NH\V GR QRW ULQJ KRZHYHU WKH UHOHYDQW OLQH NH\ IODVKHV DQG \RXU /&' LQGLFDWHV WKH LQFRPLQJ FDOO PROGRAMMING...
Page 63: System Hold
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Page 65: Three-Party Conference
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Page 66: Tips For Your Comfort And Safety
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Page 67: Angle The Phone For Easier Viewing
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Page 68 GLOSSARY $EVHQW3UHVHQW :RUNV LQ FRQMXQFWLRQ ZLWK WKH &DOOV )RU IHDWXUH DOORZLQJ \RX WR VHQG DOO \RXU FDOOV WR DQRWKHU H[WHQVLRQ E\ SUHVVLQJ WKH SUHSURJUDPPHG $%6(1735(6(17 NH\ DFFRXQW FRGH $ WKUHHGLJLW DFFHVV FRGH ZKLFK LV XVHG IRU WUDFNLQJ RU DOORFDWLRQ SXUSRVHV $FFRXQW FRGHV DUH RIWHQ XVHG E\ FRPSDQLHV WKDW QHHG WR ELOO FOLHQWV IRU WHOHSKRQH H[SHQVHV IRU H[DPSOH DFFRXQWDQWV DQG ODZ\HUV $GPLQLVWUDWRU 7KH SHUVRQ UHVSRQVLEOH IRU WKH GD\WRGD\ UXQQLQJ RI WKH V\VWHP DQ...
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Page 73: Accessing Features
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Page 74: Feature Access Codes
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