Avaya IP Office 2410 User Manual
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Avaya IP Office 2410 User Manual

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TelephoneMagic.com
IP Office
2410/5410 Phone User Guide
15-601076 Issue 06a - (16 July 2009)

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  • Page 1 TelephoneMagic.com IP Office 2410/5410 Phone User Guide 15-601076 Issue 06a - (16 July 2009)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    ..............43 6.5 Using Self Test ..............44 6.6 Language ..............44 6.7 Automatic Gain Control (AGC) ..............45 6.8 Default Phone/Erase All Settings ..............45 Function Keys 2410/5410 Phone Page 3 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 5: The Telephone

    Chapter 1. The Telephone 2410/5410 Phone Page 5 IP Office 15-601076 Issue 06a (16 July 2009)
  • Page 7 1. The Telephone This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.
  • Page 8 : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. 2410/5410 Phone Page 8 IP Office...

  • Page 9: Call Appearance Keys

    Appearance` Keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 2410/5410 Phone Page 9 IP Office...

  • Page 10: Call Appearance Key Icons

    · display and you will hear the busy tone. If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not. 2410/5410 Phone Page 10 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 11: Logging Off

    If required, and you have been allocated a login code, you can logon using your extension number and login code. (see Logging On Note Although calls may be made from an extension marked NoUser, normally calls cannot be received on that extension. · 2410/5410 Phone Page 11 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 12: The Display

    You have been put on hold by the connected party. ssss Suppressed Code When the Authorization code, if required, is entered, the number you enter is displayed as "ssss" for security purposes. 2410/5410 Phone Page 12 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 13: Call Handling

    Chapter 2. Call Handling 2410/5410 Phone Page 13 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 14: Answering A Call

    · The default ringing cadences are: Internal calls - single ring cadence · External calls - double ring cadence. · These can be changed by your system administrator. 2410/5410 Phone Page 14 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 15: Making A Call

    2.3 Clearing a Call To clear an established call: Either: Replace the handset, press SPEAKER or HEADSET, depending on how you established the call. · Press DROP. · 2410/5410 Phone Page 15 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 16: Headset Working

    Making Calls from the Call Log · Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialling a Speed Dial Number 2410/5410 Phone Page 16 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 17: Speakerphone

    Pick up the handset and talk. · To change from the handset to the speakerphone: Press SPEAKER and hang up the handset. · To end a speakerphone call: Press SPEAKER again. · 2410/5410 Phone Page 17 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 18: Speed Dial

    When you have located the required · number, press the associated button next to the number. To redial the last number dialed: Press REDIAL twice. · 2410/5410 Phone Page 18 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 19: Mute

    ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first call. To transfer a held call, see Transfer · 2410/5410 Phone Page 19 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 20: Transfer

    · If the called party does not wish to accept the call or there is no answer, press DROP. To return to the held call, press adjacent to it. 2410/5410 Phone Page 20 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 21: Conference

    "Message Waiting Indication". Note The lamp can also be set to flash when the phone is rung, irrespective of whether you have new messages waiting to · be read. 2410/5410 Phone Page 21 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 23: Using Speed Dials

    Chapter 3. Using Speed Dials 2410/5410 Phone Page 23 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 24: 3. Using Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where, for external calls, · a dialling prefix is required then that prefix must be part of the speed dial number. 2410/5410 Phone Page 24 IP Office...

  • Page 25: Adding A New Speed Dial

    To return to the speed dial list without saving the changes, press Cancel. · To return to the Call Handling screen without saving the changes, press EXIT. · 2410/5410 Phone Page 25 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 26: Dialling A Speed Dial Number

    To delete the entry, press Yes or to exit without deleting, press Cancel. Select another entry to delete or, to return to the speed dial list, press Done. 2410/5410 Phone Page 26 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 27: Editing A Speed Dial

    Saving a Call Log Entry to Your Speed Dial List . This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 2410/5410 Phone Page 27 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 29: Using The Call Log

    Chapter 4. Using the Call Log 2410/5410 Phone Page 29 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 30: 4. Using The Call Log

    You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook. To dial a new call, press SPEAKER. Similarly, you can still receive calls and handle them using the dial pad key functions. 2410/5410 Phone Page 30 IP Office...

  • Page 31: Setting Which Calls Are Logged

    · To return to the Options menu without saving any changes, press Cancel. · To return to the call handling screen without saving any changes, press EXIT. 2410/5410 Phone Page 31 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 32: Viewing The Call Log

    If the number shown is external but does not include the external dialling prefix used by your phone system, go off- hook, dial the prefix and then press Call. 2410/5410 Phone Page 32 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 33: Saving A Call Log Entry To Your Speed Dial List

    Delete. You are presented with a message asking you to confirm that you want to delete all entries. To remove all logged entries, press Erase. Note Loss of power to the phone will cause all call log entries to be deleted. · 2410/5410 Phone Page 33 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 35: Using Visual Voice

    Chapter 5. Using Visual Voice 2410/5410 Phone Page 35 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 36: 5. Using Visual Voice

    <Group> - You can have direct access to voicemails for any group you are a member of; if you are the Group · Mailbox Administrator. Note The email option is only available if Voicemail Pro is installed, and Voicemail Email has been configured for you. · 2410/5410 Phone Page 36 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 37: Listen To Voicemail

    Listen to check your message. You can change the message by selecting Pre-Rec again. Press Send. Note Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the · options. 2410/5410 Phone Page 37 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 38: Send A Voicemail

    To transfer the call to another mailbox: Press Voice. Key in the user's extension number. Press Vmail Transfer. The call will be transferred directly to the users mailbox; the extension is not alerted. 2410/5410 Phone Page 38 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 39: Changing Your Greeting

    When prompted, key in your new password (minimum of 4 digits) and press Done. The display will exit to the main display if the change was accepted. Otherwise you will be prompted to try again. 2410/5410 Phone Page 39 IP Office...

  • Page 40: Email Alerts

    FWD - An email alert is sent with a copy of the voicemail attached. The original voicemail is deleted from · your voicemail mailbox. ALERT- An email alert is sent when there is a new voicemail. · When you have made you selection, press Done 2410/5410 Phone Page 40 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 41: Changing Options

    Chapter 6. Changing Options 2410/5410 Phone Page 41 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 42: Changing Ring Options

    Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/ using Speed Dial, Call Log, etc, you will be automatically returned to the call handling screen when you receive a call. 2410/5410 Phone Page 42...

  • Page 43: Adjusting The Display Contrast

    To exit any other mode, press EXIT and then press Option. Press Miscellaneous and set Stay in Speed Dial to Yes. 2410/5410 Phone Page 43 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 44: Using Self Test

    · To return to the options menu without saving any changes, press Cancel. · To return to the call handling screen without saving any changes, press EXIT. · 2410/5410 Phone Page 44 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 45: Automatic Gain Control (Agc)

    · Options: Any for erasure or defaulting all other phone options. · All: Selects for erasure or defaulting all of the above. Press Erase or Cancel. Press Done. 2410/5410 Phone Page 45 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 47: Function Keys

    Chapter 7. Function Keys 2410/5410 Phone Page 47 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 48: 2410/5410 Phone

    Changing the labels of the Function Keys: · You can personalize the text labels shown next to the function keys, including those programmed by the system administrator. See Changing Function Key Labels 2410/5410 Phone Page 48 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 49: Function Key Programming

    Set Hunt Group Night Service RPark Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 2410/5410 Phone Page 49 IP Office 15-601076 Issue 06a (16 July 2009)
  • Page 50 Shorthand Programming Mode Longhand Programming respectively. Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 2410/5410 Phone Page 50 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 51: Shorthand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delet · 2410/5410 Phone Page 51 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 52: Longhand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delete · 2410/5410 Phone Page 52 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 53: Changing Function Key Labels

    When the new name is set as required, press Save. To return to the label options screen without saving the changes, press Cancel. Select another button to re-label or press Done. 2410/5410 Phone Page 53 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 55: System Features

    Chapter 8. System Features 2410/5410 Phone Page 55 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 56: Ring Back

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional · only. To Cancel All Forwarding, dial *00. · Note Cancelling all forwarding will also cancel any Diverts you have set. · 2410/5410 Phone Page 56 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 57: Divert

    , your Follow Me will also be cancelled. · Follow Me does not apply to the following call types: · — Voicemail Callback — Automatic Call Back — HOLD or Park return. 2410/5410 Phone Page 57 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 58: Do Not Disturb

    Dial *38*# - If you have more than one call parked, the call parked first will be the first call to be unparked · Note Feature keys can be setup to park and un-park calls. If required, contact your administrator. · 2410/5410 Phone Page 58 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 59: Private Call

    The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and · your email address if your voicemail and email are integrated. 2410/5410 Phone Page 59 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 60: Default Short Codes

    Call Pickup Members Toggle Calls *57*N# Forward on Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 2410/5410 Phone Page 60 IP Office 15-601076 Issue 06a (16 July 2009)

  • Page 61: Index

    Email AlertsVV 40 Viewing Erasing Call Log All Logged Calls Visual Voice Overview Function Key Labels Voicemail 59 Changing Listen Send Voicemail TRANSFER 38 Headset Working 16 Hold 19 2410/5410 Phone Page 61 IP Office 15-601076 Issue 06a (16 July 2009)
  • Page 62 Which Calls Setting Your Greeting Changing Your Mailbox Password Changing Your Speed Dial List 33 2410/5410 Phone Page 62 IP Office 15-601076 Issue 06a (16 July 2009)
  • Page 63 2410/5410 Phone Page 63 IP Office 15-601076 Issue 06a (16 July 2009)
  • Page 64 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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