Service Management Integrations; Data Protector Om-R Integration; Example Of An It Service Provider Environment With Service Management - HP B6960-96035 Concepts Manual

• Sending major and critical Data Protector events to your network management
solution, such as HP Network Node Manager (Data Protector built-in notification
engine sending SNMP traps).

Service management integrations

The following Data Protector integrations can be installed to help facilitate service
management and to give you single-point access to rich service management
functionality.
Key functions
• Standard and custom report formats
• Availability of a "trouble ticket" interface for Data Protector
• Facilitates a specific, consistent, measurable level of service
• Availability of Data Protector information through a web interface
• Graphical representation of data
Figure 59 Example of an IT service provider environment with service
management access through the client portal

Data Protector OM-R integration

The integration of Data Protector with HP Operations Manager software (OM) is
extended by adding HP Reporter 3.7 or 3.8 (English version). With Reporter, service
providers can generate reports from the OM console as a central management point.
Integration with Reporter adds a variety of new reports in the following categories:
• Backup Session Reports
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