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HP BladeSystem bc2000 - Blade PC Administrator's Manual

Administrator's guide hp session allocation manager (hp sam) v.3.0
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Administrator's Guide
HP Session Allocation Manager (HP SAM) v.3.0

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  • Page 1 Administrator's Guide HP Session Allocation Manager (HP SAM) v.3.0...
  • Page 2 © Copyright 2007–2009 Hewlett-Packard Policy questions about open source go to the Development Company, L.P. The Board of Directors. information contained herein is subject to The contents of this website are licensed change without notice. under the Open Software License 2.1 or Microsoft and Windows are trademarks of Academic Free License 2.1.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Introduction What's New in This Release ........................ 2 Resource Reservations (AKA Access Restrictions) ............2 Authenticate Before Allocation ..................... 3 Switch To, Move, Minimize, and Minimize All Functions on HP SAM Connection Bar ..4 Support for RGS Senders Running on a Non-default Port ..........4 Logoff Scheduler ........................
  • Page 6 Change the Firewall ......................24 Active Directory ........................24 3 Installation Order of Installation ..........................25 New Installation ......................... 25 Upgrade ..........................25 Install the HP SAM Web Server and SQL Software ................27 Grant Users HP SAM Administrator Access ..............29 Configure HP SAM System Settings .................
  • Page 7 System Settings Tab ......................69 Reports Tab ........................73 Log Tab ..........................76 Setting Up Smart Card Login on the Access Device ................77 Configuring Session Time Limits for Remote Sessions ..............79 Appendix A Firewall Rules Web Server ............................81 Clients ..............................
  • Page 8 viii ENWW...

  • Page 9: Introduction

    Introduction HP Remote Client Solutions are designed to support a variety of users’ needs, from the most basic computing tasks to more demanding professional and technical applications, while giving IT greater control over technology resources, simplifying desktop management, increasing agility and, in many cases, reducing total cost of ownership.

  • Page 10: What's New In This Release

    What's New in This Release ● Resource Reservations (AKA Access Restrictions) on page 2 ● Authenticate Before Allocation on page 3 ● Switch To, Move, Minimize, and Minimize All Functions on HP SAM Connection Bar on page 4 ● Support for RGS Senders Running on a Non-default Port on page 4 ●...

  • Page 11: Authenticate Before Allocation

    before 4PM to ensure the resources are free in time for the newly added reservation. A manual or scheduled synchronize operation has no effect on resource reservations. NOTE: This feature is only supported on resources running a Windows operating system. Refrain from using resources assigned to multiple roles while using this feature.

  • Page 12: Switch To, Move, Minimize, And Minimize All Functions On Hp Sam Connection Bar

    Switch To, Move, Minimize, and Minimize All Functions on HP SAM Connection Bar New functionality has been added to the HP SAM connection bar and can be accessed by right-clicking on a session’s status icon and choosing the following actions from the context menu: ●...

  • Page 13: Overview

    Overview HP SAM enables automatic provisioning of remote computing resources to users. Figure 1-1 HP SAM Configuration HP SAM can be configured to enable a user to connect to the desktop session of a particular remote computing resource (identified by its IP address or hostname)—this is known as a static connection. Figure 1-1 HP SAM Configuration on page 5, HP SAM has been configured to statically connect user Tom to blade PC 1 with an IP address of 15.2.76.100.

  • Page 14: How Hp Sam Works

    How HP SAM Works When a user on an access device (desktop, notebook, thin client) requests a desktop session, the HP SAM client sends a request to the HP SAM Web server. If configured, HP SAM supports server failover. If the HP SAM Web server does not respond, the HP SAM client goes down the list to the next HP SAM Web server.
  • Page 15 ENWW Overview...

  • Page 16: Hp Sam Software Components

    HP SAM Software Components The following are the primary components of HP SAM. ● HP SAM Client—The HP SAM Client runs on the access device and displays the graphical interface employed by the user to request a connection from a client computer to a computing resource.

  • Page 17: Common Tasks

    Common Tasks Setting up HP SAM Install HP SAM. See Installation on page Add users. Add new users. See Add New Users on page Create administrative groups, assign users, and customize permissions. See Manage Administrative Permissions on page Create a policy. See Create or Update a Policy on page Create a role.

  • Page 18: Setting Up A User With Static (Dedicated) Resources

    Setting up a User with Static (Dedicated) Resources Dedicated (static) resource assignment allows one or more specific computing resources to be assigned to a user and it allows one or more computing resources to be assigned as backup. Support for Static roaming allows users to work from other locations. The differing display configurations can be stacked on the client desktop to provide full access with fewer monitors.

  • Page 19: Configuring A Monitor Layout For A User

    Configuring a Monitor Layout for a User HP SAM allows a user to connect to multiple computing resources, thereby creating simultaneous remote sessions. Resources can be made available either by static assignment to the user or by assignment to roles allocated to the user. Mapping a static user/display ID to computing resource(s) allows a specific combination of user ID and client ID to be mapped to a specific computing resource or a specific group of computing resources.
  • Page 20 Figure 1-5 Monitor Offset Configuration Example Chapter 1 Introduction ENWW...

  • Page 21: Requirements

    Requirements HP SAM Hardware and Software Requirements Architectural Considerations and Best Practices for Setting up an HP SAM Environment Server Sizing In general, the HP SAM Server can handle a theoretical maximum user and resource population of 40,000. ● This is based on the assumption that no more than 1% of users will attempt to connect within the same 30-second window.
  • Page 22 SQL Database Considerations The HP SAM SQL database can be installed on the same server as the HP SAM Web Server to keep from buying another hardware platform and another Server OS license, however HP recommends separating them onto two different servers for the following reasons: ●...
  • Page 23 To optimize the HP SAM database performance, a database administrator should do two things: ● Develop a SQL maintenance plan. This includes backing up HP SAM database and truncating orphaned transaction logs in the LDF file. When backing up, the orphaned transactions are truncated, but the size of the LDF file is not reduced.

  • Page 24: Domain Environment Requirements For Hp Sam

    Multiple SQL Databases Typically, one SQL database should be shared between all HP SAM servers. Only in some situations does it make sense to use more than one distinct SQL database: ● When customers can keep user and resource populations in entirely separate support arenas and users do not need to migrate between them.
  • Page 25 One of the following operating systems must be installed: ● Windows Server 2003 R2, Standard Edition, with Service Pack 2 ● Windows Server 2003 R2, Enterprise Edition, with Service Pack 2 ● Windows Server 2003 R2, Web Edition, with Service Pack 2 ●...
  • Page 26 Chapter 2 Requirements ENWW...
  • Page 27 ENWW HP SAM Hardware and Software Requirements...
  • Page 28 Chapter 2 Requirements ENWW...

  • Page 29: Hp Sam Registration Service Requirements

    HP SAM SQL Database Server Software Requirements Minimum: One of the following must be installed: ● Microsoft SQL Server 2005 Enterprise, Standard, or Express Edition, with Service Pack 1 or Service Pack 2 ● Microsoft SQL Server 2008 Standard or Enterprise Edition HP recommends using Microsoft SQL Server 2005 or 2008 Standard or Enterprise Edition.

  • Page 30: Access Device Requirements

    Access Device Requirements The following sections provide information about the requirements for access devices. Thin Client Hardware Requirements ● HP Compaq t5720 thin client (with Windows XP Embedded operating system) ● HP t5730 thin client (with Windows XP Embedded operating system) ●...

  • Page 31: Blade Workstation Clients

    Install and enable one of the following operating systems: ● Windows XP Professional, 32-bit or 64-bit, with Service Pack 2 or 3 NOTE: The HP SAM Client is unable to connect from access devices running Windows XP 64- bit using the preinstalled version of RDP. This is due to the location (\windows\system32) of the preinstalled RDP protocol files.

  • Page 32: Other Requirements

    Other requirements Create a Service Account The HP SAM Web server must run under a domain user account in which it can execute the HP SAM services on the local server. ● Create the account prior to installation of the HP SAM server application. ●...

  • Page 33: Installation

    Installation Order of Installation New Installation For new setup, the recommended order of installation is: Install the HP SAM Web Server and SQL Software on page 27 Install and Validate the HP SAM Registration Service Software on page 29 Install and Validate the HP SAM Client Software on page 33 Deploy the HP SAM Registration Service to All HP SAM Computing Resources on page 49 Deploy HP SAM Client Software to All HP SAM Access Devices on page 49 Upgrade...
  • Page 34 Truncate Table Auditlog Truncate Table History Click Execute. You should see Command(s) completed successfully In the messages section. Shrink the database: Open SQL Server Management Studio and expand the Databases folder. Right-click on SAM database, and select Tasks > Shrink > Files. In the File type list, select Data.

  • Page 35: Install The Hp Sam Web Server And Sql Software

    Install the HP SAM Web Server and SQL Software The installation package installs the HP SAM server application and/or HP SAM database (HP SAM-xx ##.EXE where xx is the language code, and ## is the version of the software you want to install. Language codes include: EN for English, JP for Japanese, FR for French, DE for German, KO for Korean, ZH-CN for Simplified Chinese).
  • Page 36 CAUTION: Do not clear HP SAM Web Site from this list when you perform an upgrade if you want to keep the HP SAM Web site and the SQL database installed on the same server. Clearing the HP SAM Web Site will remove the HP SAM Web Site from the server. Leave the default installation folder as is or click the Browse button to change it.

  • Page 37: Grant Users Hp Sam Administrator Access

    - From Web server (UDP/47777) to blades (UDP/47777—Custom) ● SQL Server (only if not running on the same machine as the Web server) ◦ Incoming: From Web server (TCP/ANY) to SQL_Server (TCP/1433) ◦ Outgoing: None On an HP SAM server, ASP.NET 2.0 is required. If other versions are installed as well, check the Properties of the HP SAM Web site.

  • Page 38: Install The Hp Sam Registration Service

    Install the HP SAM Registration Service ● Log in to the blade PC using an account with local administrative rights, and then run the bladeservice_xx##.MSI file (## is the software version). Replace xx with ◦ EN = English ◦ JA = Japanese ◦...

  • Page 39: Create The Hp Sam Registration Service Configuration File

    The HP SAM registration service configuration file is a simple text file named hpevent.cfg. The HP SAM registration service tries to locate the configuration file in the order of locations listed below. ● In the same directory in which the service resides (usually C:\Program Files\Hewlett-Packard\HP SAM Registration Service) ●...
  • Page 40 To modify the server line, change just the server1.yourdomain string to the appropriate server name (use Web server DNS name or static IP address). For example: ● HP SAMservername ● 10.1.2.3 [RolesList] NOTE: Assigning roles in the .CFG file is optional. The usual method of assigning roles is via the configuration file because this method self-registers the role.

  • Page 41: Start/Restart The Hp Sam Registration Service

    Start/Restart the HP SAM Registration Service You can start or stop the service from the services applet (Control Panel > Administrative Tools > Services) or from the command line. ● Under the services applet, the service displays as HP SAM Registration Service. ●...

  • Page 42: Internet Explorer-Based Client

    NOTE: The Linux-based Client does not support versions of rdesktop previous to version 1.3.1. There are differences in features between the various HP SAM clients. Table 3-1 HP SAM Client Comparison Features Internet Explorer- Windows XP Blade Linux-Based Based Embedded- Workstation Based Client Embedded...

  • Page 43: Windows Xpe-Based Client

    Follow the installation wizard. After the software is installed, verify the program is placed on the start menu (Start > All Programs > Hewlett-Packard > HP Session Allocation Client). If you unlocked the write filter in step 1, re-enable it now.

  • Page 44: Linux-Based Client

    Customization Steps (Recommended) Start up the HP SAM client. Type the HP SAM Web server name. Click the Options button. Change appropriate connection settings. Click the Save Settings button. Save the config file (hprdc.sam) to the default location, if possible (this may be locked down on some thin clients).
  • Page 45 Change appropriate connection settings. Click the Save Settings button. Click OK in the message confirming that the settings were saved. Select \etc. Click Save. Click the Connect button to connect If the HP SAM client is closed, it should start automatically. If it does not start, right-click and select Remote Graphics.

  • Page 46: Configuration Settings

    Red Hat Enterprise Linux (RHEL) Client To install the HP SAM Linux Client on a system running RHEL version 4 or 5: Log in to the access device using an account with root permissions. Extract the Linux Client tar.gz package onto the system by executing the following terminal command: tar xzvf <name of file.tar.gz>.
  • Page 47 ● DefaultPolicy—string value. This is the policy that should be selected by default in the client’s Load Predefined Settings list on the Other tab of the Options section. It is not related to HP SAM policies set in the HP SAM Web Administrator console. ●...
  • Page 48 ● ConnectionBar.EnableDisconnectInstance—integer value, 0 or 1. When set to 1, enables the Disconnect button on the connection bar for each session. The default value is 1. ● ConnectionBar.EnableContextMenu—integer value, 0 or 1. When set to 1, a context menu appears when right-clicking on a session's status icon on the connection bar. This menu allows the user to switch to the selected session, move the selected session, minimize the selected session, or minimize all currently connected sessions.
  • Page 49 NOTE: The options to logoff or reboot from the connection bar are disabled by default in the Global policy. The following requirements must be met for Logoff and Restart: —A certificate from the domain certificate authority must be installed on the HP SAM Web site to allow usernames and passwords to be transmitted to the server.
  • Page 50 ● SmartCardUidOid—string value. The OID associated with the entered SmartCardUidType. Not all Types require an OID. An entry is required is SmartCardUidType=8. Default is blank. ● SmartCardAutoDisconnect—integer value, 0 or 1. If set to 1, automatically disconnect the session when the smart card is removed. Note that Active Directory policy settings may affect the actual behavior of this property.
  • Page 51 NOTE: The UILanguage specified must either be the same language as the HP SAM client application that you have installed or English. If you installed the English HP SAM client application, do not change the value to any other language. To minimize disk space, the English HP SAM client application does not contain any other HP SAM client language DLL.
  • Page 52 Policy Entries You can set policy entries by manually editing the .SAM file. These settings must be located in a policy section of the .SAM file, for example, [Local Area Network] or [saved settings]. These values only specify the default settings in the UI. Values changed by the User in the UI will take effect. ●...
  • Page 53 ● Animation—0 or 1. If 1, menu animation is shown in the session. This value is only supported for RDP connections. Default is 1. ● Caching—0 or 1. If 1, RDP bitmap caching is enabled. This value is only supported for RDP connections.
  • Page 54 ● ComposedUI—integer value, 0 or 1. When set to 1, support for Vista Aero interface is enabled (Desktop Composition). This requires RDP6 and is ignored for RDP5 and RGS. Additionally, various hardware and operating system requirements must be met before the Vista Aero interface can be shown.

  • Page 55: Global And Local Client Configuration Files

    /root/hprdc.sam for the root user /home/<username>/hprdc.sam for other users ● Parameters in the local file override the personal parameters ◦ XP file location is the install directory. Default: C:\Program Files\Hewlett-Packard\HP Session Allocation Client\hprdc_accessdevice.sam ◦ Workstation Client OS file location: /opt/hpsam/hprdc_accessdevice.sam (/root/writable/opt/ hpsam/hprdc_accessdevice.sam) ◦...

  • Page 56: Legal Banner

    Name the file disclaimer.<file type> and copy the file into the following directory (create the folder, if necessary) on the access device: ◦ Windows: C:\Program Files\Hewlett-Packard\HP Session Allocation Client\$LANG \disclaimer.<file type> ◦ Workstation Client OS: /root/writable/opt/hpsam/site/$LANG/disclaimer.<file type>...

  • Page 57: Deploy The Hp Sam Registration Service To All Hp Sam Computing Resources

    ja_JP.UTF-8 Japanese ko_KR.UTF-8 Korean nb_NO.UTF-8 Norwegian -- Norsk pt_PT.UTF-8 Portuguese -- Português pt_BR.UTF-8 Portuguese-Brazil -- Português do Brasil es_ES.UTF-8 Spanish -- Español es_MX.UTF-8 Spanish, Latin America -- América Latina sv_SE.UTF-8 Swedish -- Svenska de_CH.UTF-8 Swiss-German -- Deutsch (Schweiz) tr_TR.UTF-8 Türkçe The following file types are supported: ●...
  • Page 58 NOTE: Use the Web Client Controls installer found in the HP SAM SoftPaq so that you do not need to download and install any controls automatically via the browser. This is useful when the access device is locked down to the point where the user is not allowed to install ActiveX controls automatically from the browser.

  • Page 59: Administration

    Administration Log In In the Internet Explorer address bar, enter in the HP SAM Web server name with “/manage” added to the URL (for example, http://HP SAMservername/manage). Use “https:” if the Web Administrator console has been set to require SSL. If SSL is configured and a certificate-related security pop-up message is displayed, click Yes.

  • Page 60: Managing The Hp Sam Administrator Access List

    Managing the HP SAM Administrator Access List The Domain Administrator, Domain Users in the Administrators group on the domain controller, and Domain Users in the HP SAM server Local Administrator Group are automatically members of the HP SAM Administrator Group. To add another user to the HP SAM Administrator group, see To Assign Attributes on page Add Individual Users to the HP SAM Administrator Group...

  • Page 61: Remove Users Or Groups From The Hp Sam Administrator Group

    Search for groups by entering characters in the search field. Results are shown as you type. You can highlight one group and use the View button to see the users who are direct members of the group. Click Add to add highlighted groups into the list. Select the groups in the list that you want to add into HP SAM.

  • Page 62: Hp Sam Administrator Console Tabs

    HP SAM Administrator Console Tabs Home Tab When you log in to HP SAM, the Home tab page is the default. HP SAM shows a snapshot of current resource status grouped by roles, as a convenience to the administrator. Users and Roles Tab The Users and Roles tab facilitates the management of roles and user access list.
  • Page 63 ● Public column: ◦ If selected, the role is available for all users in Active Directory. ◦ If not selected, then the role is only available to user(s) in that particular role access list. ◦ To change the setting, click the link for the role, select or clear the check box in the dialog box, and then click Save.
  • Page 64 Manage Administrative Permissions NOTE: You must have full HP SAM Administrator permissions to: —Create, modify, or delete an Administrator group. —Assign users to an Administrator group. The following have this permission: —HP SAM Server administrators —Domain administrators —Domain users assigned to “Administrator” Administrator group in HP SAM Use this window to customize permissions for differing levels of administrator access.
  • Page 65 Manage Users By default, the search shows all users, security groups, and OUs. ● Search For: Organizations (OU), Security Groups, Users—Select in which group or groups you want to perform the search ● Filter Options: You can narrow the list of users shown by using the filter options. The filter option is based on “AND”...
  • Page 66 Double-click roles or use the arrows between the Available and Selected boxes to move the roles. Place all roles you want to assign to the selected user in the Selected box. Click Save to save your changes. To Assign Resources This option allows you to assign a specific resource (such as a blade PC) to a user.
  • Page 67 The default friendly name is the resource host name. If you want to assign a backup for the dedicated resource, in the Backup column, click either Role or Resource for the user. To select a role: Select a role to assign as a backup for the user, and then click Save. ▲...
  • Page 68 To Assign Resources Automatically from Role Click Manage users. Search for user(s). Select the check box next to the appropriate name(s). NOTE: Multiple users may be selected. Select Assign Resources from the Operation list and click Go. Select Assign Resources from Role. Select the role from the list.
  • Page 69 Click the link in the Monitor Layout ID column. Type the new resolution width and height, the horizontal and vertical offset, common policy, and USB default. Click Save. To Delete a Monitor Layout ID for the User Select the check box next to the appropriate name. From the Operation list, select Assign Monitor Layouts, and then click the Go button to open the Monitor Layouts for <username>...

  • Page 70: Resources Tab

    NOTE: Results are shown as you type. Click Add to add highlighted users to the list. Select the users in the list that you want to add into HP SAM. Click Save. To Grant Access to Security Groups or Organization Units To add many users, leverage Active Directory services by adding the user names in Active Directory under a security group or organization unit.
  • Page 71 ● In-Use—Show resources that have users actively connected. ● Offline—Show resources that are not available for allocation because the registration service is not responding (service is not working properly, the hardware was powered off, etc.). Auto Refresh Feature After performing a search and displaying a list of resources, the following features are available. Auto Refresh (seconds)—This feature allows the Resource tab Web page to automatically refresh.
  • Page 72 ● Synchronize—Send a request directly to the resource for it to send back its current status. In normal situations, this is not needed, since the registration service sends back its status whenever there is a change in status (power on, power off, user log-in, user disconnect, and user log-off). This is useful in situations where the network was temporarily interrupted between the resource and HP SAM server in order to get the current status of the resource.

  • Page 73: Manage Data Centers

    To Delete an Access Device NOTE: You cannot delete an access device while it is in use. Type one or more parameters and click Search, or click Search to find all registered access devices. Select the check box next to the appropriate access device or devices. Click Delete and OK.

  • Page 74: Policies Tab

    To Create a Data Center Click Create. Type the data center name and enclosure password. Click Save. To Change a Data Center Click on a link in the Data Center column. Change the Data Center name and/or password. Click Save. To Add Enclosures into a Data Center Select the check box for the appropriate data center.
  • Page 75 The HP SAM hierarchical policy has 5 levels: ● Global ● Role ● OU (organizational unit) ● Security Group ● User Policy settings assigned to User override policy settings assigned to a Security Group, and so forth up the list. Steps: Create or update the policy in the Policies tab.
  • Page 76 Table 4-1 Effective Hierarchical Policy Example (continued) Parameter Global Role User Effective Not Assigned OFF The order of policy assignment is User (highest) > Security Group > OU > Role > Global Policy (lowest). Individual parameters assigned at the User level override parameters set at the Group level, and so forth. Note that Parameter P2 is set at ON at the Global level, but is overridden by the OFF setting at the higher Role level, leaving an effective setting of OFF.

  • Page 77: System Settings Tab

    System Settings Tab This tab allows the administrator to set how the HP SAM server behaves. General This page allows the administrator to define the settings for the entire system. Make the appropriate change(s) and click Save to apply. ● New Role Settings—When a new role is created (computing resource self-registers with a role that is brand new to the system), the flags are set accordingly based on the value assigned.
  • Page 78 ● Multi-Session Autoconnection—When enabled, allows the system to autoconnect users to all resources of the chosen type which are assigned to the user when user is on an access device without a monitor layout ID assigned. Select one or more: ◦...
  • Page 79 ● Banner text—Select the language and type the appropriate message in the box to change the customizable message that is displayed to the user on the HP SAM Web client page. ● Smart Card ◦ Smart card login—Select the value for the type of login you want. - Disallowed—Select to disable logging in using a smart card.
  • Page 80 Auto Schedules NOTE: These schedules can now be found on the Auto-Schedules page instead of the top menu. Resource Synchronization Scheduler To schedule when to run the synchronize operation task to capture any resources that are offline, set the timer as instructed below and click Create or Update. In general, you do not need to do this if the resources are running under normal operation.

  • Page 81: Reports Tab

    —Type the file path where you want to store the CSV file. Logoff User from Resource Scheduler To schedule when the system will forcibly log off users from their resources, set the timer as instructed below and click Create or Update. ●...
  • Page 82 Resource Capacity Consumption Report Select the filter options and display options, and click the Generate Report button. Filters ● Time Frame (From/To)—Narrow the data to show the time period you are interested in ● Role Enabled—Narrow the data to all roles that are enabled only (Yes), disabled only (No), or ignore this flag by selecting Both.
  • Page 83 Filters ● Time Frame (From/To)—Narrow the data shown to the time period you are interested in ● Role Enabled—Narrow the data to all roles that are enabled only (Yes), disabled only (No), or ignore this flag by selecting both. ● Role Public—Narrow the data to all roles that have no user access list restriction (Yes), restricted access role (No), or ignore this flag by selecting both.

  • Page 84: Log Tab

    Resource Utilization Report Select the filter options and display options, and click the Generate Report button. Filters ● Total Resources—Physical count is based on unique physical resource (i.e., primary role only). Logical count produces higher numbers because a computing resource is counted multiple times if it was assigned to multiple roles.

  • Page 85: Setting Up Smart Card Login On The Access Device

    ● Description—Search for incidents with the Description box containing the text entered. ● Time Frame—Narrow data to the dates entered. ● Asset Groups—Narrow data to asset groups selected. You have four operations you can perform: ● Save selected ● Save entire log ●...
  • Page 86 (NOTE: Step a is the default setting.) For the Windows XPe-based client (default setting), edit the ‘scwatch.cfg’ file with the following: [scwatch] Action=c:\Program Files\Hewlett-Packard\HP Session Allocation Client\hprdcw32.exe ActionDir=c:\Program Files\Hewlett-Packard\HP Session Allocation Client\ — or —...

  • Page 87: Configuring Session Time Limits For Remote Sessions

    Configuring Session Time Limits for Remote Sessions HP CCI Session Timers allow administrators to control automatic disconnection or logoff of remote sessions after specified periods of time. The integrated session timers have the ability to control RGS sessions as well as RDP sessions. You can configure time periods for Active Sessions, Active But Idle Sessions, and Disconnected Sessions and you can further configure CPU monitoring for Active But Idle and Disconnected Sessions.
  • Page 88 Once this administrative template has been imported into the Group Policy Management utility on the domain controller, three new policies will be available: ● Emulate Terminal Services Session Time Limits—This policy controls whether or not to have the HP session timer utilities emulate the Microsoft session timer group policies. This is useful for resources running Windows XP Pro with Service Pack 2 or earlier.

  • Page 89: Appendix A Firewall Rules

    Firewall Rules This appendix lists the rules needed for communication between the various components. The values in parenthesis represent ports, with ANY meaning any ports on that component. Web Server ● Incoming: ◦ From clients (TCP/ANY) to Web server (TCP/80—HTTP) ◦...

  • Page 90: Resources

    Resources ● Incoming: ◦ From Web server (UDP/47777) to resources (UDP/47777—custom) ◦ From Web server (TCP/ANY) to resources (TCP/139—RPC) ◦ From clients (TCP/ANY) to resources (TCP/3389—RDP) ◦ From clients (TCP/ANY) to resources (TCP/42966)—RGS) NOTE: The default RGS port is TCP/42966; however, RGS 5.3 and later allows this to be changed.

  • Page 91: Appendix B Frequently Asked Questions

    Frequently Asked Questions Question Answer Why do some users on the HP SAM client have to select a role Users who are in more than one role must select the role to or resource to connect and others do not. connect.
  • Page 92 Question Answer How do I enable HP Sygate Security Agent on the Windows Go to HP Sygate Security Agent advance rules and create a XP Embedded-based thin client for the HP SAM client(s)? new rule for HP SAM. Add IEXPLORE.EXE and/or hprdcw32.exe to the Application tab.
  • Page 93 Internet Information Services (IIS) Manager, modify the CONNECTION.CONFIG file located on the HP SAM Web server in root of the HP SAM installation directory (usually c: \Program Files\Hewlett-Packard\HP SAM). Use Notepad to edit the file. Modify the three lines below: <!-- add key="ClientServiceURL"...
  • Page 94 Question Answer Can I use double-byte numbers in the user name? No. HP SAM only supports single-byte numbers. I get warning messages when I am operating in a double-byte HP SAM administrator console accepts only single-byte character set (DBCS) Asian language on the HP SAM numbers as a value.

  • Page 95: Appendix C Registration Service Error Codes

    Registration Service Error Codes The following is a list of possible errors which the registration service writes to the event log file on the computing resource. If you encounter a critical issue on the blade, note the error code and communicate it to the support team.
  • Page 96 BC0018—Internal program error. Contact your HP SAM support team. BC0020—Memory allocation error. Close other applications or increase memory. BC0021—Memory allocation error. Close other applications or increase memory. BC0022—Memory allocation error. Close other applications or increase memory. BC0023—Internal error. Contact your HP SAM support team. BC0024—Internal error.
  • Page 97 BC0047—Failed to read Win32_NetworkAdapterConfiguration WMI class. Contact your HP SAM support team. BC0048—Failed to query a specific WMI property. Contact your HP SAM support team. BC0049—Failed to register a WMI event. Contact your HP SAM support team. BC0050—Problem accessing WMI, possibly related to missing QFE documented in MS KB 828653. BC0100—Failed to setup timer.

  • Page 98: Appendix D Glossary

    Glossary Access Device—A device such as a thin client used to access HP SAM to connect to computing resources. Active Directory—A Microsoft Windows directory service that stores an enterprise’s information and settings in a central, organized, accessible database. Active Directory allows administrators to assign policies, deploy programs, and apply critical updates to an entire organization.
  • Page 99 OU—Organizational Unit Policy—The policy defines settings to be forced upon users from the HP SAM server. It controls the appearance of the desktop, taskbar, command access, sound availability, etc. There are five levels of policy: Global, Role, OU, SG, User (User settings override SG, and so forth). Public—A public role is one that is accessible to all users in Active Directory.

  • Page 100: Index

    Index monitor layout 60 monitor layout 65 access device resources 58 monitor layout adding manually 64 resources from role 60 configuration 60 changing 64 resources from template ClearType 45 deleting 65 user 59 client requirements 22 assigning resources configuration settings 36 access devices, managing 11 manually 10 firewall rules 81...
  • Page 101 ConnectionBar.Enable 39 creating 66 EnablePublicRoles 39 ConnectionBar.EnableAddNe deleting 66 EnableServer 43 w 39 deleting enclosures 66 environment, domain ConnectionBar.EnableCloseAl managing 65 requirements 16 l 39 regionalization 15 ConnectionBar.EnableContextMen database, SQL considerations 14 Failover 39 u 40 databases, multiple SQL 16 failover ConnectionBar.EnableDisconnectI dedicated resource, setting up 10...
  • Page 102 datagram communication port, modifying 65 changing value 85 Japanese characters 84 removing ID 61 features 4 moving columns 51 installing 9 Mute 44 KeyRepeatEnabled 44 overview 6 Keys 45 registration service KioskMode 43 navigation, HP SAM administrator requirements 21 console 51 setting up 9 network glitch, reconnect 83 SQL database hardware...
  • Page 103 thin client 22 settings RDC settings, not working 83 Web server 16 configuring HP SAM 29 RDP 5, 6 ResetAfterSession 39 smart card 41 reconnect after network glitch 83 Resolutions 40 user interface 41 recovery, HP SAM database 84 Resource Capacity Consumption Web client 70 Referral Search box 71 report 74...
  • Page 104 support for RGS senders running on a non-default port 2 Wallpaper 44 System Settings tab 29 Web client 70 Web server firewall rules 81 tabs hardware requirements 16 Administrator Console 54 software requirements 16 Home 54 WebServerList 31 Log 76 Width 45 Policies 66 Windows XPe-based client 35...

This manual is also suitable for:

Bladesystem bc2200 - blade pcBladesystem bc2500 - blade pcBladesystem bc2800 - blade pcProliant xw2x220c - blade workstationSession allocation manager 3.0Xw460c - proliant - blade workstation

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