Known Issues - Xerox HP-GL/2 User Manual

8 Known Issues

The following is a list of the known issues with this release of the Windows 2000/XP Pro
XES Net Port Monitor:
If you log off Windows and then try to configure the port the Transmission Retry field will be
grayed out completely and you will not be able to see the value. The spin buttons will still work,
but you will not be able to see your changes. You can fix this by doing a net stop spooler and
then a net start spooler at the command line or just restart Windows. This is due to an
incompatibility of the common spin button control in the spooler environment after logging back
into Windows.
If a driver using the net port is installed by an admin and used by a non admin on the same
machine, the "Refresh" button does not work for the non admin.
The "Refresh" button on the Device Options Tab in Printer Properties is used only when the
printer is using the XES Net Port. Sometimes, the button may not work unless the "Refresh on
open" checkbox is also checked.
The following is a list of the known issues with this release of the Windows 2000/XP Pro
Printer Driver:
ALL APPLICATIONS:
When a driver is installed from a server, and a finisher is attached to the printer, the finisher does
not always get installed on the client machine. If this is the case, you must install the finisher
locally.
If you change the Document defaults, Printer Preferences, or Printer properties when an
application is open, if these changes are not applied in your application, restart your application.
If you receive an "operation could not be completed" error message while attempting to install this
print driver it is likely that the previous driver has not been fully removed. Follow the instructions
above for removing first the Net Port Monitor and then the Driver. If this fails to correct the
problem, manually remove the files listed in the Driver Installation section, and then delete the
"XES" registry entries listed below and reboot your computer.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT
x86\Drivers
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\XES Net Port
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\XES PJL
When the driver is installed on a server, and a folder is installed, the folder settings are not
copied to a client which installs the driver.
When the driver is installed from a version shared from a server, the "Enable advanced printing
features" checkbox on the Advanced Tab of Printer Properties should not be checked.
Occasionally saving job accounting information will cause an error.
ACCOUNTING:
12 FreeFlow AccXES 2000/XP/2003 HP-GL/2 Printer Driver Customer Release Notes