Palm Pre User Manual page 218

want that person to be able to access your data. Also, before giving your phone to
another person, you must manually delete all the apps you installed, because they
reappear on your phone after a full erase (see "Delete an Application" on page 66).
After a full erase, sign in to your Palm profile—this restores your Palm profile data
and information from online accounts, but not your stored files such as pictures,
videos, and music. You can also sign in to your Palm profile on a new phone and
restore your data to the new phone.)
Run Quick Tests
If you are troubleshooting your device with a support agent, you can run Quick Tests to get
diagnostic information. If you need more information after running Quick Tests, you can run
one or more Interactive Tests (see "Run Interactive Tests" on page 218).
1. Open Device Info
2. Tap More Info.
3. Open the application menu and tap Quick Tests.
4. Work with the support agent to view and report the test results.
Run Interactive Tests
If you are troubleshooting your device with a support agent and need more information after
running Quick Tests (see "Run Quick Tests" on page 218), you can run one or more
Interactive Tests.
1. Open Device Info
2. Tap More Info.
3. Open the application menu and tap Interactive Tests.
4. Work with the support agent to run and view results from one or more tests.
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Section 2H: Preferences