Palm Pre User Manual page 217

Erase Data and Reset Your Phone
If restarting your phone does not solve the problem, you may need to reset the phone. A reset
deletes some or all information from your phone (depending on the type of reset you select).
After a reset, you must follow the prompts to sign in to your Palm profile again before you can
use your phone.
Important
1. Open Device Info
2. Tap Phone Reset Options.
3. Do one of the following:
Erase all data from the phone except stored items such as pictures, videos, and
music: Tap Partial Erase twice.
Erase all data from the phone: Tap Full Erase twice. (All data from all accounts is
erased from your phone, including information about your Palm profile. But all your
data on the Web—in your online accounts and in your Palm profile—is untouched.
Perform a full erase when you give your phone to somebody else and you don't
Section 2H: Preferences
You should perform a manual backup of your data before resetting your
phone (see "Back Up Your Information" on page 210).
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