Important Terms And Acronyms - Polycom SoundPoint IP601 User Manual

*97 - Voicemail Access (local extension) - dial *97 from any internal extension to access
the voicemail box for the extension that you are dialing from. You will not be prompted
for an extension number nor a password as these will be assumed to be the extension
that you are calling from. Most VoIP telephones can be programmed so that their
messages button automatically dials *97. Telephones that are integrated into Evolution
will be automatically configured for the messages button to dial *97.
*<ext#> - Transfer directly to voicemail. Blind transfer your active call to *<ext#>
where <ext#> is the extension number of the voicemail box that you want to transfer
to.
700 - Call Park - any active call can be transferred to 700 to park the call. A parked call
is on hold inside of Evolution rather than on hold on the extension. A parked call can be
picked up by the extension that parked it or any other extension. To park an active call
transfer the call to extension 700. Evolution will audibly respond with another number
starting with 701. This number may be used to retrieve the parked call. Dial 701 or the
number that Evolution gave you when you parked the call. Hit the send button on your
phone if required. You will be connected to the parked call and thus will have picked up
the parked call.
9*<ext#> - Call Pickup - dial 9*<ext#> where <ext#> is the extension number of an
extension that is ringing and that you would like to answer on your own extension.

Important Terms and Acronyms

Auto attendant - automatic menu system that answers incoming calls and allows the
caller to choose the resource with which they want to connect (for example "press 1 to
talk to sales, press 2 to talk to support...")
MAC Address - the hardware address of any device connected to a network. VoIP
telephones and ATAs have MAC addresses. A MAC address is hexadecimal (it uses the
numbers 0 through nine and A through F) and looks like this: 0000FFFF2222.
PBX - Private Branch eXchange - a telephone system local to an organization as
opposed to a telephone system that provides public telephone service. Evolution is a
software PBX that runs on standard personal computer equipment.
PSTN - Public Switched Telephone Network - the standard telephone system that
allows domestic and foreign phone calls.
SIP - Session Initiation Protocol - standardized telephony signaling protocol used by
Evolution and most VoIP equipment.
Softphone - VoIP telephone implemented as a computer software package. The
eyeBeam softphone created by
softphone.
T-1 - High speed, digital line that can be used to carry 23 or 24 telephone calls or can be
used as a data connection with 1.544 Mbps bidirectional speed. Also referred to as a
DS-1. An ISDN PRI is a T-1 with specific protocols to allow 23 voice calls and efficient
signaling on a 24th channel (often simply called a PRI).
Trunks - when used in this document and with Evolution refers to any telephone line
or connection from Evolution to the PSTN.
http://www.counterpath.com
24
is an example of a