Troubleshooting; Troubleshooting Criteria - HP 7500 PCI Installation Manual

More extensive logging of server events can be enabled by modifying the
DECW$PRIVATE_SERVER_SETUP.COM DCL procedure and setting:
$ DECW$SERVER_AUDIT_LEVEL == "n"
Where n is a value between 0 and 4 (with 0 being none, and 4 being high).

Troubleshooting

Table 3-2

Troubleshooting Criteria

Problem
Cannot boot using VGA console
X11/Motif does not start on the
graphics display, and the screen
remains blank.
No Motif login box is displayed
Some 2D applications do not run
OpenGL applications do not work
Blank or corrupt screen display
Chapter 3
HP OpenVMS I64 – Graphics Software Installation & Customization
ATI RADEON 7500 PCI Graphics Controller Installation Guide
Description
The EFI console displays and
takes input by default from all
connected console devices.
However, OpenVMS only
supports use of serial consoles (or
a network console using the
server management option.
After booting OpenVMS, no
DECW$SERVER process is seen.
After booting OpenVMS,
DECW$SERVER is running, but
there is no login box
Application errors with Bad
Window, or colormap errors
3D applications fail to run
The DECW$SERVER_0 process
is running, as is DTGREET, but
the screen is blank or corrupt.
Solution
Connect a serial console, or setup
a network console.
Did you install Motif when
OpenVMS was installed?
Check the console log for
incorrect SYSGEN parameters or
quotas.
Is a Keyboard and Mouse
connected? Both must be
connected when X11/Motif is
started. Messages will be
displayed on the console for 15
seconds waiting for the devices.
This can sometimes be caused by
KVM switches.
Look at the contents of:
SYS$MANAGER:DECW$SERVER_0_
ERROR.LOG for possible error
messages.
Check for a valid Motif license
using the command LICENSE
LIST
Check the console log for
incorrect SYSGEN parameters or
quotas.
Your application may be
expecting an 8-bit PseudoColor
default. The ATI RADEON 7500
defaults to 24-bit TrueColor.
Either change the setting (see
earlier chapters) or fix the
application.
3D requires 24-bit TrueColor
mode to be set.
Is the screen saver active? Press
a KB key or move the mouse.
Is the monitor connected to the
VGA output on the ATI RADEON
7500?
Does the monitor support the
13