Table of Contents
Advertisement
TELUS TV agreements
Support
29. The TELUS Services help desk will provide telephone assistance on
a reasonable efforts basis, via the telephone number and during the
hours specified on the Services Web site. Assistance is limited to your
problems using the Services and may exclude problems related to certain
equipment and software, as specified by TELUS, in its discretion. You
acknowledge that charges may apply to certain support services, as
specified by TELUS. TELUS cannot guarantee the resolution of any
particular problem or Services interruption.
30. You acknowledge and agree that from time to time TELUS may send
you updates and notices regarding the Services to you via email and/or
TELUS mobility text message.
31. During the term of this Agreement, TELUS will provide, at its option,
remote diagnostic support or on-site support (including, at TELUS'
option, repair or replacement of equipment that is defective in material
or workmanship) for TELUS-owned TELUS TV digital boxes.
32. During the term of this Agreement, TELUS will provide, at its option,
remote diagnostic support or on-site support for TELUS TV digital
boxes owned by you. However, additional charges may apply to on-site
support of such TELUS TV digital boxes.
Content warning
33. You acknowledge that some of the programming content, information
and material that is available through the Services may be offensive or
objectionable to you and you agree that TELUS is not responsible or
liable for any harm or damage suffered by you or any third party as a
result of offensive or objectionable content. TELUS recommends that
minors using the Services be supervised by an adult.
Acceptable use of the services
34. You agree that you will not at any time attempt to:
a.
circumvent any Services programming blackouts or portions thereof
or access any Services programming or portions thereof without
registering for the Services and paying the applicable fees and
charges to TELUS;
b. tamper with or modify the TELUS TV digital box or any other
Services equipment to avoid payment of fees or charges or for any
other purpose;
c.
use the Services from a location other than your Delivery Address;
d. resell, distribute, redistribute, publicly display or perform, publish,
broadcast, or re-broadcast any portion of, use of or access to, the
Services;
e.
share your usernames or passwords for the Services or any portion
of, use of or access to, the Services with anyone except members
of your private residence who you have authorized to use the
Services;
f.
exploit or use any portion of the Services for any commercial
purpose or in any commercial setting;
g. use the Services to create or compile a collection, database or
directory of content;
h. circumvent, reverse engineer, decrypt, alter, modify or interfere
with any aspect of the Services;
40
i.
scan or probe another computer system;
j.
obstruct or bypass computer or network identification
procedures;
k.
engage in unauthorized computer or network trespass;
l.
export equipment, software or data outside of Canada or the United
States in contravention of applicable export control legislation;
m. post, upload, reproduce, distribute or otherwise transmit
information or materials where such activity gives rise to civil
liability, or otherwise violate the rights or assist others to violate
the rights of TELUS or any third party; such violations include but
are not limited to engaging in copyright infringement, trade-mark
infringement, patent infringement, misappropriation of trade
secrets and defamation;
n.
post, upload, reproduce, distribute, or otherwise transmit
information or materials where such activity constitutes a criminal
offence, or otherwise engage in or assist others to engage in any
criminal offence; such offences include, but are not limited to,
unauthorized use of a computer, defamatory libel, obscenity, child
pornography, harassment, stalking, uttering threats, mischief in
relation to data and fraud;
o. engage in or assist others to engage in any activity that otherwise
violates established or accepted network etiquette, violates
applicable charters, FAQs, policies, rules or guidelines of TELUS
or other parties, disrupts or threatens the integrity, operation
or security of the Services or any TV or Internet system, elicits
complaints from other Services, TV or Internet users or third
parties, is contrary to any law or regulation or, in the sole judgement
of TELUS, is otherwise objectionable;
p. o t h e r w i s e v i o l a t e T E L U S ' A c c e p t a b l e U s e P o l i c y a t
http://mytelus.com/inter net/nv/aup.do, as it may be
updated from time to time;
q. use or register TELUS' trade-marks, trade names, trade dress,
or logos, including without limitation any such trade-marks, trade
names, trade dress, or logos displayed on any Services channels
or Web site(s) operated by TELUS, without TELUS' express prior
written permission; or
r.
allow, assist or encourage any other person or entity to engage in
any of the foregoing activities.
35. If at any time you become aware of any violation, by any person or
entity, of the acceptable use rules set out in Section 34 above, which
involves your account, you agree to immediately notify TELUS, by
means specified on the Services Web site, and provide TELUS with
assistance, as requested, to stop and/or remedy such violation.
36. Without limiting any of TELUS' rights to suspend, restrict or terminate
your Services account as described elsewhere in this Agreement, TELUS
may suspend, restrict or terminate your Services account without notice
if, in TELUS' sole and absolute discretion, you have violated any of the
acceptable use rules set out in Section 34 above. You acknowledge and
agree that TELUS shall not be responsible or liable to you or any third
party for any suspension, restriction or termination of your account.
Proprietary rights
37. TELUS grants you a limited, non-exclusive, non-transferable, revocable
right to receive the Services content, subject to your compliance with
Advertisement
Table of Contents
