Frequently Asked Questions (Faqs) - TELUS IP 1000 Instruction Manual

Frequently asked questions (FAQs)

Please visit our Web site at telus.com/tv
and look under the FAQ section for a
complete list of frequently asked questions.
Are all TELUS TV channels digital?
Yes. TELUS TV is a 100% digital television service.
Will TELUS TV affect my voice telephone line service?
No, your voice telephone line will not be affected by
TELUS TV.
Will I be able to watch digital TV on my existing TV?
Yes. A TELUS TV digital box receives the digital TV
signal and converts it into a format that works with
your existing TV. This allows you to enjoy digital picture
and sound on all channels.
How many channels can I receive on TELUS TV?
TELUS TV offers over 200 channels. The actual number
of channels you can view depends on the channel
packages you have chosen.
Why can't I display all of the channels?
The channels displayed depend on the TELUS TV
Package(s) you subscribed to and your Parental Control
settings. To display your Favourites Lists in the TELUS TV
Guide, press the GUIDE•FAV button on your remote control
several times. Refer to page 25 for more details. If you
cannot display a channel you have subscribed to or would
like to subscribe to more channels, call customer service at
310-MYTV (310-6988).
How can I monitor what my children are watching
when I am away from the TV room?
Parental Control allows you to select and block programs
from being viewed. This feature is an effective tool in
protecting children from viewing content that you feel is
inappropriate for them to watch. Once you have set a
password, you have complete control over what is blocked
– recognizing that each family has individual standards.
Does my Parental Control setting stay the same for
Video On Demand purchases as with other features of
the TELUS TV Interactive Program Guide (IPG)?
Yes. If you use the Parental Control feature to block content
36
by rating, then all regular broadcast programs and Video
On Demand programming that have been rated will be
blocked according to your specifications.
What is the difference between VOD and Pay-Per-View
(PPV)?
VOD gives you access to a huge library of films, both new
movies and popular favourites, which you can purchase
and watch at a time convenient to you. You can also
pause, rewind, and fast-forward a VOD program just like
a DVD. Pay-Per-View starts at a specific time set by the
service provider. You cannot pause, rewind or fast-forward
a PPV program and you can only watch it once.
How do I return to watching a Video On Demand rental
after I've turned to another channel?
Press the MENU button and select PURCHASES. A list
of your current month's VOD purchases will be displayed,
along with their rental period. Rentals that are still available
for viewing display a green check mark. Select the title you
would like to continue viewing and then select PLAY.
Will TELUS offer HDTV?
At this point, High Definition TV (HDTV) will not be offered
as part of this service as sufficient content isn't available
yet. TELUS will introduce HDTV service when more high
definition programming becomes available.
Does TELUS TV offer additional language options?
Yes. Your TELUS TV system contains a French setting.
Please see French language option on page 35. The
language setting can be switched from English to French and
vice versa, at your convenience, directly from your television.
What should I do if I have problems with my
TELUS TV service?
Please see Troubleshooting your digital TV system
on page 37 first, as there may be an easy fix. If you are
unable to solve the problem using our troubleshooting
guide, contact us directly at 310-MYTV (310-6988).
How can I order another remote control?
You can order another TELUS TV Universal Remote Control
by calling 310-MYTV (310-6988). A new remote control will
be shipped to you within a few days. Charges may apply.