Solving Problems; Dealing With Oven Problems - Westinghouse GON474 Owner's Manual

SOLVING PROBLEMS

Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service. It may be possible to avoid a call by
fixing the problem yourself - and so continue cooking.
• For cooking problems refer to page 22.
NOTE: We may charge for service even in the guarantee period if your problem is due to the
causes listed below.
Data Plate
When you need information, service or replacement parts please:
• Tell us the 1. Model, 2. Model Number & 3. Serial Number shown on the data plate.
The data plate is visible when the oven or grill door is open.
If you need more information, please contact the Customer Care Centre on 1300 363 640
(Australia - Centre is open 8.00am - 5.00pm M - F Eastern Standard Time) or +649 573 2384 (New
Zealand - Centre is open 8.00am - 5.00pm M - F). If you have a warranty or spare parts enquiry,
you should call the number listed on the back page.
Problem
Oven or grill not working:
Oven light not working:
Oven not heating enough:
Oven not working:
Timer flashing on display:
Unit smoking when first used:
Door cannot be replaced
after removal
Excessive heat or condensation
on control panel or knobs
NOTE: Only authorised personnel should carry out servicing.
Possible Cause
• Time of day not set.
• Power not turned on.
• Gas supply turned off or LPG bottle empty.
• Controls are incorrectly set.
• Household fuse has blown or power supply is off.
NOTE: If the household fuse continues to blow, call the Electrolux
Customer Care Centre.
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse continues to blow, call the Electrolux
Customer Care Centre.
• Foil or trays on bottom of oven.
• Timer is in "AUTO" mode. (Refer to timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues to blow, call the Electrolux
Customer Care Centre.
• Gas supply turned off or LPG bottle empty.
• The oven safety shutdown has enacted. Reset the controls, wait 90
seconds and then re-start the oven.
NOTE: If safety shutdown persists, call the Electrolux Customer Care
Centre.
• Power failure or interruption.
NOTE: Reset time of day and any cooking functions you were using.
(Refer to TIMER operating instructions).
• Protective oils being removed.
• Stirrup not engaged properly.
• Check cooling fan is working by feeling for air movement at
top of oven door. If no air movement is detected, call the Electrolux
Customer Care Centre.
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