IBM Infoprint 1422 User Manual page 153

Problem
The print media fails to feed from
tray 1 (standard tray).
The paper fails to feed from the
optional tray 2 (250-sheet tray or
500-sheet tray).
Note: Optional trays support paper
only.
The Load Tray <x> message
appears on the operator panel
even though there is paper loaded
in tray 1 (standard tray) or the
optional tray 2 (optional 250 or
500-sheet tray).
A paper jam message still appears
on the operator panel even though
you cleared the jam.
While in PostScript 3 emulation,
the printer is flushing data.
Troubleshooting
Solution
• Remove the print media and fan it.
• Make sure Tray 1 is selected from the printer driver or on the operator
panel.
• Do not overfill the tray.
• Make sure the width and length guides on the print media sources
are adjusted correctly and are not too tight.
• Make sure the tray's media dial is in the correct position for the weight
of print media you are using. See
(24 lb).
• Make sure the optional tray 2 is selected from the printer driver or on
the operator panel.
• Make sure the tray is pushed in completely.
• Make sure the metal plate inside the tray is pressed down before
inserting it into the printer. (After the tray is inserted, the metal plate
springs back up.)
• Make sure the paper does not exceed the stack height indicator.
• Make sure the paper is under the paper stop. See
• Make sure the width and length guides on the print media sources
are adjusted correctly and are not too tight.
• Remove the paper from the optional tray 2 and fan it.
• 250-sheet tray only: Make sure the tray's media dial is in the correct
position for the weight of paper you are using. See
2
media over 90 g/m (24
Make sure the tray is pushed all the way in.
• Make sure you cleared the entire paper path.
• Press Go or open and close the upper front door to restart the printer.
• Make sure the print cartridge is installed.
• Make sure you are using the correct PostScript driver.
• The printer does not have enough memory to print the job. Install
more memory. Refer to the Setup Guide for information about
installing optional memory cards.
Solving printing problems
151
Loading print media over 90 g/m
lb).
2
Loading trays.
Loading print