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HP Workstation User Manual

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HP Workstation
User Guide

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Summary of Contents for HP Workstation

  • Page 1 HP Workstation User Guide...
  • Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Guide

    About this guide This guide provides setup and troubleshooting information for your workstation. It includes these topics: Guide topics Locating HP resources on page 1 Workstation features on page 6 Setting up the workstation on page 12 Setting up, backing up, restoring, and recovering Windows...
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    Product documentation ......................4 Product diagnostics ........................4 Product updates ........................5 2 Workstation features ......................6 Small form factor workstation components ................... 7 Front panel ....................... 7 Rear panel ....................... 8 Tower workstation components ....................9 Font panel ........................ 9 Rear panel ......................
  • Page 6 System Restore ......................24 System Recovery ..................... 25 System Recovery from recovery partition image ........... 25 Creating recovery discs with HP Recovery Disc Creator on HP Workstations ..26 Creating recovery discs .............. 26 Using HP Recovery Disc operating system discs ......27 5 Setting up, backing up, restoring, and recovering Windows 8 ........
  • Page 7 8 Diagnostics and Minor Troubleshooting ................43 Calling support ........................43 Locating identification labels ....................44 Locating warranty information ....................44 HP troubleshooting resources and tools ..................45 Online support ......................45 Troubleshooting a problem ................ 45 Instant Support and Active Chat ..............45 Customer Advisories, Customer and Security Bulletins, and Customer Notices ..
  • Page 8 viii...

  • Page 9: Locating Hp Resources

    Locating HP resources This section provides information about the following resources for your HP workstation: Topics Product information on page 2 Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number, Certificate of Authenticity (COA), and ●...

  • Page 10: Product Information

    To access these applications: Click the HP Cool Tools icon on the desktop, or ● Open the HP Cool Tools folder by selecting Start > All Programs > HP > ● HP Cool Tools. To learn more about these applications, click HP Cool Tools—Learn More.

  • Page 11: Support

    HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. You can find the expressly provided HP Limited Warranty applicable to your product by using the following instructions: • For the Windows 7 operating system, select Start > All Programs > HP > HP ●...

  • Page 12: Product Documentation

    To learn how to remove and replace workstation components, see http://www.hp.com/go/sml. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, product change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at www.hp.com/united-states/subscribe/gateway/?

  • Page 13: Product Updates

    Driver and BIOS updates http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps: Turn on the workstation, and press during boot up. Press to enter Computer (f10) Setup Utility.

  • Page 14: Workstation Features

    Workstation features For complete and current information about supported accessories and components for your workstation, see http://partsurfer.hp.com. Topics Small form factor workstation components on page 7 Tower workstation components on page 9 Product specifications on page 11 Chapter 2 Workstation features...

  • Page 15: Small Form Factor Workstation Components

    Small form factor workstation components This section describes components of your small form factor (SFF) workstation. For complete and current information about supported accessories and components for the computer, see http://partsurfer.hp.com. Front panel Microphone or headphone connector Optical drive (software selectable, default mode is...

  • Page 16: Rear Panel

    Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using Computer (f10) Setup Utility. However, HP recommends using only discrete graphics cards to drive more than two displays.

  • Page 17: Tower Workstation Components

    Tower workstation components This section describes the tower workstation components. For complete and current information about supported accessories and components for the computer, see http://partsurfer.hp.com. Font panel USB 2.0 (Always-On Charging) port Optical drive Second optical drive or optional USB 2.0 port (1)

  • Page 18: Rear Panel

    Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using Computer (f10) Setup Utility. However, HP recommends using only discrete graphics cards to drive three or more displays.

  • Page 19: Product Specifications

    Product specifications Workstation weights and dimensions Characteristic Tower Standard 7.2 kg (15.87 lb) 9.5 kg (20.94 lb) configuration Minimum Weight 6.0 kg (13.23 lb) 8.8 kg (19.4 lb) configuration Maximum 7.9 kg (17.42 lb) 11.8 kg (26.01 lb) configuration Height 33.7 cm (13.3 in)

  • Page 20: Setting Up The Workstation

    Setting up the workstation This chapter describes how to set up your workstation. Topics Ensuring proper ventilation on page 13 Setup procedures on page 14 Adding monitors on page 15 Chapter 3 Setting up the workstation...

  • Page 21: Ensuring Proper Ventilation

    Proper ventilation for the system is important for workstation operation. Follow these guidelines: Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. ● (Workstation models vary.) Ensure that the ambient air temperature falls within the environmental specifications listed in this ●...

  • Page 22: Setup Procedures

    Connect the mouse, keyboard, and power cord to the workstation. Connect the monitor to the workstation. Plug the workstation power cord and monitor power cord into an AC outlet. Connect other peripheral components (such as a printer) according to the instructions included with the device.

  • Page 23: Adding Monitors

    ● Determine the kind of graphics performance you want. ● Note the type of graphics connector used by each monitor. HP provides graphics cards with ● DisplayPort (DP) and DVI interfaces, but you can use adapters and third-party cards to interface to other graphics formats, including DVI-I, HDMI, or VGA.
  • Page 24 If you want to add a new graphics card or cards: Determine which graphics card HP supports that will best fit your needs in terms of number of monitors, compatibility with the monitors you plan to use, and performance. See...

  • Page 25: Finding Supported Graphics Cards

    Finding supported graphics cards To find information about graphics cards supported for your workstation: See http://www.hp.com/go/quickspecs. In the left navigation bar under QuickSpecs, click your country, and then select Workstations. Choose your model to view the specifications. Click the link for Technical Specifications-Graphics. This displays expanded technical information for supported graphics cards, including how many monitors the card supports, connectors, power consumption, drivers, and other details.

  • Page 26: Identifying Monitor Connection Requirements

    Only one card is used during BIOS POST, although you can change this in the BIOS settings.) Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe ● graphics card, but has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to each output.

  • Page 27: Connecting And Configuring Monitors

    Refer to the graphics card documentation for details. Connect the monitor cable adapters (1) (if required) to the workstation, and then connect the appropriate monitor cables to the adapters (2) or directly to the graphics card.

  • Page 28: Using A Third-Party Graphics Configuration Utility

    Refer to your graphics card documentation for more information. NOTE: Monitor configuration utilities are also often available on the HP support website. Customizing the monitor display (Windows) You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings.

  • Page 29: Installing Optional Components

    Security Some HP workstations have a lock on the side access panel. The key for this lock is shipped attached to the back panel of the workstation chassis. Additional security features reduce the risk of theft and warn of chassis intrusion. Refer to the Maintenance and Service Guide for your workstation at http://www.hp.com/support/...

  • Page 30: Setting Up, Backing Up, Restoring, And Recovering Windows 7

    Refer to the chapter on updating the workstation. Setting up the Windows 7 operating system CAUTION: After installation has started, do not turn off the workstation until the process is complete. Turning off the workstation during installation can damage the installation and operation of the software.

  • Page 31: Transferring Files And Settings

    In case of system failure, you can use the backup files to restore the contents of your computer. See Backing up your information on page NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Backing up your information NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 32: System Restore

    You should create your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

  • Page 33: System Recovery

    CAUTION: System Recovery deletes all data and programs that you have created or installed. A Windows system from the HP factory ships with a recovery partition. You can use the recovery partition to recover the factory operating system. Turn off the computer. If necessary, press and hold the power button until the computer turns off.

  • Page 34: Creating Recovery Discs With Hp Recovery Disc Creator On Hp Workstations

    HP Recovery Disc Creator is a software program that offers a way to create recovery discs on HP Workstations. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator if the hard drive becomes corrupted.

  • Page 35: Using Hp Recovery Disc Operating System Discs

    Creating recovery discs with HP Recovery Disc Creator on HP Workstations on page Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver DVD. If you cannot use the recovery discs that you created using the HP Recovery Disc Creator, you must obtain a Windows 7 operating system DVD to reboot the computer and repair the operating system.

  • Page 36: Setting Up, Backing Up, Restoring, And Recovering Windows 8

    We recommend that you register your computer with HP, so you can receive important software updates, request support, and sign up for special offers. You can register your computer with HP using the Register with HP app on the Start screen.

  • Page 37: Downloading Windows 8 Updates

    For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. HP recommends that you print the recovery procedures and save them for later use, in case of system instability.
  • Page 38 Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 39: Creating Recovery Media And Backups

    Recovery Media creation has completed, you will have an option to delete the recovery partition. On most systems, this partition is 10 GB in size. HP recommends not to delete this recovery partition. If the partition is deleted, you will be unable to restore the Windows 8 OEM factory recovery partition to the hard drive using the recovery USB drive.

  • Page 40: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made.

  • Page 41: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media that you created.

  • Page 42: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media that you created.

  • Page 43: Recovery Using Windows 8 Restore Media

    Windows 8 driver disc. For U.S. support, see http://www.hp.com/support. For worldwide support, see http://www8.hp.com/ us/en/contact-hp/ww-contact-us.html. You can also order the media by calling support. CAUTION: Using Windows 8 operating system disc completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 44: Setting Up And Restoring Linux

    Refer to the chapter on updating the workstation. CAUTION: Do not add optional hardware or third-party devices to the workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.

  • Page 45: Hp Installer Kit For Linux

    HP Installer Kit for Linux The HP Installer Kit for Linux (HPIKL) helps users install certified versions of Linux on HP workstations. It is available as an operating system option on all HP workstations. The kit: Contains tested drivers that augment and/or replace those found in the Linux operating system to ●...

  • Page 46: Hpikl Driver Disc

    The driver disc is used during this phase. All content added by HP is in the /HP directory on the disc. You can use it to build your own image or to browse the HP content.

  • Page 47: Setting Up Suse Linux Enterprise Desktop

    Setting up SUSE Linux Enterprise Desktop SUSE Linux Enterprise Desktop (SLED) is preloaded or supported on some workstations. Various versions of SLED are certified and supported by SUSE on HP workstations. For more information, refer to the SUSE certification bulletin search page at http://www.suse.com/yessearch/...

  • Page 48: Restoring Sled (Preloaded Systems Only)

    Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media. Store the media in a safe place. If your workstation experiences a hard drive failure, use the ISO recovery images tor restore your operating system.

  • Page 49: Updating The Workstation

    Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: Ensure that you have the latest system BIOS loaded. See Upgrading the BIOS on page ●...

  • Page 50: Upgrading Bios

    HP workstation. If you did not purchase your device from HP, HP recommends visiting the HP website first to see if your device and its drivers have been tested for HP workstation compatibility. If no driver is available, visit the device manufacturer's website to download the latest drivers.

  • Page 51: Diagnostics And Minor Troubleshooting

    (tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, see http://www.hp.com/support, select your region, and click Connect with HP in the upper-right corner.

  • Page 52: Locating Identification Labels

    Locating identification labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. All workstations have a serial number (unique for each workstation) and product number. Have ● these numbers available when you contact support. The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.

  • Page 53: Hp Troubleshooting Resources And Tools

    Instant Support and Active Chat Active Chat enables you to electronically submit a support ticket to HP over the Internet. When you submit a support ticket, Active Chat collects information about the computer and passes it to an online support specialist.

  • Page 54: Customer Advisories, Customer And Security Bulletins, And Customer Notices

    Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the power light is on.

  • Page 55: During Operation

    During operation Look for blinking LEDs on the workstation. The blinking lights are error codes that will help you ● diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section in the Maintenance and Service Guide for your workstation for information about interpreting diagnostic lights and audible codes.

  • Page 56: Customer Self-Repair

    NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair these components. Other troubleshooting options The following additional troubleshooting techniques and tools are located in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals:...

  • Page 57: Routine Care

    Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth ● and then use the cloth on the component. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

  • Page 58: Cleaning The Chassis

    Cleaning the chassis Follow the safety precautions in the Maintenance and Service Guide for your workstation before ● cleaning the computer. To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a soft microfiber cloth or chamois moistened with mild dish washing liquid ●...

  • Page 59: Cleaning The Mouse

    Cleaning the mouse Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. If the mouse has an on/off switch, turn it off. Wipe the body of the mouse with a soft microfiber cloth or chamois moistened with alcohol-free glass cleaning fluid or water with mild soap solution.

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