Questions And Answers - Gigaset E500H User Manual

Service (Customer Care)

Questions and answers

If you have any questions about the
use of your phone you can contact
us 24/7 at
www.gigaset.com/service.
In addition, the following table pro-
vides troubleshooting assistance.
The display is blank.
1. The handset is not switched on.
¤ Press and hold the end call key
a.
2. The battery is empty.
¤ Charge the battery or replace it
(¢ page 17).
"BASE" flashes in the display.
1. The handset is outside the range
of the base.
¤ Move the handset closer to the
base.
The base's range is reduced
2.
because Eco Mode is activated.
¤ Deactivate Eco Mode
(¢ page 40) or reduce the dis-
tance between the handset
and the base.
3. The base is not switched on.
¤ Check the base power adapter.
"Place handset into base" flashes in
the display.
Handset has not been registered
with the base or has been de-regis-
tered.
¤ Place the handset in the base
(automatic registration, may take
up to 5 minutes) or register the
handset manually (¢ page 15).
46
Handset does not ring.
The ringer is switched off.
¤ Activate the ringer (¢ page 43).
The connection always terminates
after approx. 30 seconds.
Repeater activated/deactivated.
¤ Activate/deactivate the handset
(¢ page 23).
When you try to activate Eco
Mode+, "Not possible!" appears in
the display.
A handset is registered to the base
that does not support Eco Mode+.
The number of the caller is not dis-
played despite CLIP being set.
Calling Line Identification is not ena-
bled.
¤ The caller should ask the network
provider to enable Calling Line
Identification (CLI).
Refer to the notes on calling line dis-
play ¢ page 29.
You hear an error tone when key-
ing an input.
Action has failed/invalid input.
¤ Repeat the process.
Watch the display and refer to the
user guide if necessary.
You cannot listen to messages on
the network mailbox.
Your PABX is set for pulse dialling.
¤ Set your PABX to tone dialling.
Exclusion of liability
The display background may dif-
fer in the nuance of colour.
This is completely normal and
does not indicate a fault.