Midi Problems; Modem Problems - HP Pavilion User Manual

Solving Problems with Your Computer
Troubleshooting Techniques

MIDI Problems

If the computer is sometimes unable to play MIDI files
• Download the latest audio driver from the technical support area of the HP Pavilion
Notebook Web site (http://www.hp.com/notebooks).

Modem Problems

If the modem will not connect at 56K speed
• The host modem may not support a 56K (V.90) connection speed.
• The speed at which you connect depends on several factors, such as the current
condition of the telephone line. If you try connecting at another time, it's possible
you may be able to connect at 56K.
If the modem will not connect at any speed
• Make sure the telephone line goes from the modem phone jack on the right side of the
computer to the telephone jack on the wall.
• If you have a single telephone line for voice and modem use, make sure no one else is
using the line and that the phone is not off the hook.
• Contact your Internet Service Provider (ISP). It's possible that service may be
unavailable temporarily or that your settings are incorrect.
• Try restarting your computer and attempt another connection.
• Try an alternative dial-in number.
• Download the latest modem driver from the technical support area of the HP Pavilion
Notebook Web site (http://www.hp.com/notebooks).
• In Windows 98 or Windows ME, run the modem diagnostics:
1. Click Start, Settings, Control Panel.
2. Double-click Modems.
3. Click the Diagnostics tab.
102 User's Guide