HP DesignJet 500 Service Manual page 73

Symptom Call Center:
Suggestions
CD-ROM/DVD drive
Cannot read a CD Make sure the CD/DVD is
or DVD. clean and inserted properly.
Make sure the drive module
is inserted properly.
Restart the computer. Reset
the expansion base.
Region Code error DVDs can contain embedded
when playing a regional codes that prevent
DVD. them from playing outside
the region in which they are
sold. This error indicates you
are trying to play a DVD
intended for a different
region.
General problems. Make sure the drive module
is installed or connected
correctly.
Restart the computer. Reset
the expansion base.
Floppy drive
General problems. Make sure the drive module
is installed or connected
correctly.
If the drive is installed in the
expansion base, try
connecting it to a USB port,
or vice versa.
Check the settings in BIOS
Setup.
Keyboard and pointing stick
Some or all keys do Check the settings in BIOS
not work properly. Setup.
PS/2 keyboard and Check the devices
mouse do not work. separately.
Suspend or shut down the
computer before attaching
the device, so that it will be
detected properly.
Test the keyboard and
pointing stick with the
e-DiagTools diagnostics.
Pointing stick Make sure the pointing stick
doesn't work. is enabled in BIOS Setup and
in Mouse Properties in
Control Panel.
Restart the computer.
General problems. Suspend and resume
operation using the blue
sleep button.
Slide and hold the power
button four seconds to reset
the computer.
HP Omnibook 500
Repair Center: Repair Center:
Likely Causes Comments
CD/DVD drive
module.
CD/DVD drive
module.
Expansion base.
Motherboard.
Floppy drive module.
Floppy drive cable.
Expansion base.
Motherboard.
Keyboard. Try reconnecting the
keyboard and pointing stick
Motherboard.
flex cables.
PS/2 device.
Expansion base.
Motherboard.
Keyboard. Check the keyboard and
pointing stick flex cable
Motherboard.
connections.
Keyboard. Check the keyboard and
pointing stick flex cable
Motherboard.
connections.
Troubleshooting and Diagnostics 3-11