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Table of Contents
Troubleshooting
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Summary of Contents for ATCOM Rainbow 1
- Page 1 Rainbow 1 IP Phone User Manual Version: 1.0 2013-11-20...
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Page 2: Table Of Contents
Rainbow 1 IP Phone User Manual Content CONTACT ATCOM ................................ 4 1. OVERVIEW OF RAINBOW 1 .............................. 5 ...................................... 5 NTERFACES ...................................... 5 ARDWARE ...................................... 6 OFTWARE ...................................... 6 ETWORK ................................ 6 ANAGEMENT AND AINTENANCE ...................................... 6 ROTOCOL .................................. 7 ... - Page 3 Rainbow 1 IP Phone User Manual ...................................... 32 PDATE 4.6.1 Manual Update ................................ 32 4.6.2 Update/Auto Provision .............................. 33 4.6.3 Reset & Reboot ................................ 33 .................................... 34 HONE .................................... 34 ALL 5. FAQ & TROUBLE SHOOTING ............................ 3 5 5.1 How to make a factory reset ............................... 35 ...
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Page 4: Contact Atcom
Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards With over 10 years’... -
Page 5: Overview Of Rainbow 1
Rainbow 1 IP Phone User Manual 1. Overview of Rainbow 1 Rainbow 1 Type Power adapter Rainbow 1 Standard accessory Interfaces Power input: DC 5V, 1000mA LAN: RJ45 port PC: RJ45 port EXPAN: RJ45 port Headset jack 1 : RJ9 port... -
Page 6: Software
Rainbow 1 IP Phone User Manual Software Sip 2.0 (RFC3261) and other related SIP RFCs 1 SIP lines STUN Jitter Buffer, VAD,CNG G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 , Lin16-16, iLBC Echo Cancellation SIP Domain name, Authentication DTMF inband and outband（inband, RFC2833, info）... -
Page 7: Compliant Standard
Connect Rainbow 1’s LAN port and PC via Ethernet cable or under the same network switch, Rainbow 1 default to use DHCP to obtain IP address, IP address of Rainbow 1 will be displayed on the screen by pressing “√” key. You’re able to access the login page when type the IP address on the web browser of PC, the default username is “admin”... - Page 8 Rainbow 1 IP Phone User Manual Installation instruction A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below: B. Press the other side joints into the slot according to the direction of the arrow ATCOM TECHNOLOGY CO., LIMITED...
- Page 9 Rainbow 1 IP Phone User Manual C. It is the right picture after fixing the stand bracket below: D. Disassemble the stand bracket: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
- Page 10 Rainbow 1 IP Phone User Manual Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket. ATCOM TECHNOLOGY CO., LIMITED...
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Page 11: Keypad Of Ip Phone
Rainbow 1 IP Phone User Manual 2. Keypad of IP Phone Line key Status Indicator LED Navigation Cancel Soft Key Menu Programmable VoiceMail Mute Dial pad Headset Hold Redial Volume Speaker 2.1 Describe of the buttons and Screen Soft Keys... -
Page 12: Basic Functions And Operations
Rainbow 1 IP Phone User Manual Dial pad Entering numbers or characters. Programmable All the programmable keys can be defined as BLF key, Redial Keys key etc. Menu Open the Keypad menu. Volume key Adjust the volume. Volume status will be displayed on LCD when pressing volume key. -
Page 13: Make Call
Rainbow 1 IP Phone User Manual key and talk with the caller. If you want to hang up, please press key again. Pressing key can change calling or talking into speaker mode, and lifting the handset into handset mode. 3.2 Make Call A. -
Page 14: Pre- Dial
Multiple line dial-up Rainbow 1 supports up to 2 concurrent calls. If there is a new incoming call when you’re talking on Rainbow 1, the new incoming call will be displayed on LCD and status indicator LED will be fast blinking. -
Page 15: Voicemail
3.10 Call History Rainbow 1 supports 100 missed calls list, 100 incoming calls list and 100 dialed calls list. When the storage is full, the old entry will be eresed by the new one. -
Page 16: Default Password
Rainbow 1 IP Phone User Manual Press "History" soft key or key when Rainbow 1 is standby, all the incoming(->), outgoing(<-) and missed calls(!) will be listed. There is other ways to check them: A. Missed call 1. Press key. -
Page 17: Check The Phone ' Sip
IP address of the phone. 3.13 Dial Plan Dial plan defines the rule of dial. The syntax of dial plan for Rainbow 1 is closely similar as the corresponding syntax specified by MGCP and MEGACO. Dial plan is stipulated by the below configurable parameters: Interdigit Long Timer——refer to... - Page 18 Rainbow 1 IP Phone User Manual Example: (xxxxxxx|[*#]xxxx|9,1xxxxxxxxxx|00xxx!) contains 4 subsequences: 1. Allow to dial numbers with 7 digits 2. Allow to dial numbers with 4 digits and start by ‘*’ or ‘#’ 3. Allow to play an “outside line” dial tone after pressing ‘9’ and dial numbers with 11 digits and start by 1 4.
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Page 19: Web Settings
Rainbow 1 IP Phone User Manual 4. Web settings Input the IP address in the web browser and press ‘Enter’ key to access Rainbow 1's user webpage. Click "admin" which is on the right top corner to enter administrator webpage. -
Page 20: Network
Secondary DNS：set secondary DNS server 3. PPPoE Connect the LAN port of Rainbow 1 with the Ethernet port of modem then fill user name and password of PPPoE which assigned by ISP (Internet Service Provider). a) User name： set PPPoE user name b) Password：set PPPoE password... -
Page 21: Advance
HTTP port: set port for HTTP access (defaults to 80) For example, the Rainbow 1's IP is 192.168.1.223 HTTP port was set as 100, you have to type "http://192.168.1.223:100" in web browser to enter Rainbow 1’s webpage. -
Page 22: Sip Setting
Rainbow 1 IP Phone User Manual 1. Use Vlan Tagging: Select “Yes” or “No” to enable or disable VLAN 2. Voice VLAN Identifier(1..4094) : Assign VLAN ID for voice stream, range from 1 to 4094 3. Voice VLAN Priority : range from 0 to 7, 7 is the highest priority. - Page 23 Rainbow 1 IP Phone User Manual 1. Sip T1: RFC 3261 T1 value (RTT). Range: 0 – 64 sec, defaults to 0.5 2. Sip T2: RFC 3261 T2 value (Maximum retransmit interval for non-INVITE requests and INVITE responses). Range: 0 – 64 sec, defaults to 4 3.
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Page 24: Account
1. Enable Stun: Select “Yes” or “No” to enable or disable using stun to discover NAT mapping. 2. Stun Server: Set stun server, which can be IP address or domain name. 4.4 Account Rainbow 1 has 1 line which is enabled to register by default. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... - Page 25 Rainbow 1 IP Phone User Manual 1. Display Name: This name will be displayed on the LCD. It will show the User ID instead if leave Display Name as blank. 2. User ID: Username of sip account. 3. Authenticate ID: Normally is the same as User ID, but blank is acceptable.
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Page 26: Codec Configuration
19. Server List：Choose the server type. 20. DNS Mode: Choose the DNS mode 21. BLF List URI: Set BLF list URI when Rainbow 1 cooperates with Broadworks (Broadsoft). Codec Configuration 1. Prefer Codec: Select a preferred codec for all calls. Defaults to G711u. Conversation will be set up by the prefer codec preferentially if this codec also supported by the remote end. -
Page 27: Phone Setting
Rainbow 1 IP Phone User Manual Dial Plan Dial Plan: Configure dial rule for SIP account, please refer to dial plan. 4.5 Phone Setting 4.5.1 Preference Language Support customizable multi-language. Output Volume(1~8) 1. Handset Volume: Specify handset volume grade 2. SpeakerPhone Volume: Specify speaker volume grade 3. - Page 28 Rainbow 1 IP Phone User Manual 1. Backlight Level: select the backlight level 2. Backlight Time(Seconds): select the backlight time 3. Keypad Password: set keypad access password Control Timer Values(Seconds) 1. Interdigit Long Timer: If the numbers or characters input have NOT finished and do NOT full matched the dial plan, it will be NOT dialed out automatically until time out.
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Page 29: Features
Rainbow 1 IP Phone User Manual Optional values inside [] are assumed to be 0 if they are not specified. Midnight means 0:0:0 of the given date. E.G. start=4/1/7/8:00:00;end=10/1/7/9:00:00; save=-1Start time is 1st April, Sunday, 8:00:00 am. End time is 1st October, Sunday, 9:00:00 am. -
Page 30: Voice
2. Call Waiting：When Rainbow 1 is on calling, and Call Waiting enabled , any new incoming calls will not be rejected but ringback tone can be heard by the remote end. if Call Waiting disabled, only one conversation will be available even multi-accounts have been registered on Rainbow 1 . -
Page 31: Ring
Rainbow 1 IP Phone User Manual Jitter Buffer Rainbow 1 is able to buffer incoming voice packets to minimize out-of-order packet arrival. This process is known as jitter buffer. 1. Type: Choose type of jitter buffer. When choose Fixed, the size of jitter buffer is fixed. When choose Adaptive, the size of jitter buffer is the sum of Minimum Delay and the size of RTP packets. -
Page 32: Update
10. Conference Tone：The promoting audio to all parties when a 3 way conference is in progress. 4.6 Update 4.6.1 Manual Update 1. Boot Loader: Download Boot file from ATCOM's webpage, then select the file from your PC to upgrade. 2. Firmware: Download firmware from ATCOM's webpage, then select firmware from your PC to upgrade. -
Page 33: Update/Auto Provision
Reboot will terminate all active calls, and restart the phone in a several seconds. 2. Reset Click the “Reset” button will set Rainbow 1 to factory default, please backup the config.xml, phonebook.xml and attendant_keypad.xml before reset. ATCOM TECHNOLOGY CO., LIMITED... -
Page 34: Phone Book
Rainbow 1 IP Phone User Manual 4.7 Phone Book 1. New Contact: Add a new phonebook record. 2. Delete All: Delete all the phonebook records. 3. Mode: Directory or Blacklist. All calls from Blacklist will be rejected. 4. Name: Specify a name for each phone number. This name will be displayed on LCD when call to this number or call from this number. -
Page 35: Faq & Trouble Shooting
Keep pressing ‘*’ and ‘#’ key. b) Plug in the power adapter. c) Wait for about 5 seconds, Rainbow 1 will be reset to factory default setting after rebooted. 5.2 Upgrade firmware under safe mode If the phone could not started up normally, please upgrade firmware under safe mode. Steps are: 1. -
Page 36: Trouble Shooting
Rainbow 1 IP Phone User Manual 6. Trouble Shooting 6.1 The phone can’t register successfully 1. Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server is in service. 2. Check the gateway. -
Page 37: Abbreviations
Rainbow 1 IP Phone User Manual 7. Abbreviations DND ： Do Not Disturb CFWD ： Call Forward Bxfer ： Blind Transfer Conf ： Conference Num ： Number DelChr ： Delete Char Y/N ： Yes/No SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol...