Troubleshooting - VTech CS6428-2 User Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at www.vtechphones.com or call  (800) 595-95.
In Canada, go to www.vtechcanada.com or call  (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly. For optimum daily performance,
return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 5 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base to
synchronize.
• Charge the battery in the handset for up to 0 hours.
• If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before LOW BATTERY appears on the screen.
• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem is probably in the wiring or telephone
service. Contact your telephone service provider.
The display shows NO LINE. I cannot get a dial tone.
• Try all the above suggestions.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Disconnect the telephone line cord from your telephone and connect it to another telephone.
If there is no dial tone on that other telephone either, then the telephone line cord may be
defective. Try installing a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack)
may be defective. Contact your telephone service provider.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or
two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
• If other telephones in your home are having the same problem, the problem is in the wiring
or telephone service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute
another room in your home with less background noise.
The answering system does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on, ANS ON should
•
show on the handset and the /ANSWER ON/OFF light is lit on the telephone base.
• If toll saver is selected, the number of rings changes to two when there are new messages.
• If the memory is full or the answering system is off, the answering system answers after 0
rings. In some cases, the answering system is affected by the ringing system used by the
telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers. To get help with your voicemail settings,
contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.
The answering system does not record messages.
• Make sure the answering system is on.
• Make sure the memory of the answering system is not full. When the answering machine
memory is full, it does not record new messages until some old messages are deleted.
• If you subscribe to voicemail service, change the number of ring so that your answering
system answers before your voicemail answers. To determine how many rings activate your
voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
• If the memory on the answering system becomes full during a message, the answering
system stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system may stop recording and disconnect
the call.
Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone base.
If this does not fix the problem, do the following (in the order listed):
. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base .
5. Wait for the cordless handset to synchronize with the telephone base. Allow up one
minute for this to take place.
the cordless handset before dialing, or dial from
0