HP Compaq Presario CQ57 Maintenance And Service Manual
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HP Compaq Presario CQ57 Maintenance And Service Manual

Compaq presario cq57 notebook pc
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Compaq Presario CQ57 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Compaq Presario CQ57

  • Page 1 Meijer.com Compaq Presario CQ57 Notebook PC Maintenance and Service Guide...
  • Page 2 Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S.
  • Page 3 Meijer.com Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface.
  • Page 4 Meijer.com Safety warning notice...

  • Page 5: Table Of Contents

    Meijer.com Table of contents 1 Product description ......................1 2 External component identification ..................6 Display ........................... 6 Button ............................. 7 Keys ............................8 Lights ............................9 TouchPad ..........................10 Left side ..........................11 Right side ..........................12 Bottom ..........................13 3 Illustrated parts catalog ....................
  • Page 6 Meijer.com Packaging and transporting guidelines ........32 Component replacement procedures ..................34 Service tag ......................34 Computer feet ......................35 Battery ........................36 Optical drive (select models only) ................37 WLAN module ......................40 Memory module ...................... 42 Hard drive ......................43 Keyboard .......................
  • Page 7 Meijer.com 7 Backup and recovery ...................... 89 Restore ..........................89 Creating restore media ......................90 Performing a system restore ..................... 91 Restoring using the dedicated recovery partition (select models only) ......91 Restoring using the restore media ................92 Changing the computer boot order ................92 Backing up and recovering your information ................
  • Page 8 Meijer.com viii...

  • Page 9: Product Description

    Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Product Name Compaq Presario CQ57 Notebook PC √ Processors AMD® E350 1.60-GHz processor (dual core, 18-W) √ AMD E240 1.50-GHz processor (single core, 18-W) √...
  • Page 10 Meijer.com Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Discrete graphics: AMD Radeon HD 6370M Graphics with 512-MB of discrete video memory (64M×16 DDR3 900 MHz × 4 PCs) √ Switchable discrete graphics (not supported on computer models equipped with Windows 7 Starter OS): AMD Radeon HD 6470M Graphics with 512-MB of discrete...
  • Page 11 Meijer.com Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Customer-accessible √ √ Serial ATA √ √ Supports the following hard drives: ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm √...
  • Page 12 Meijer.com Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ External media HP Multi-Format Digital Media Reader supports card the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ●...
  • Page 13 Meijer.com Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Support for the following batteries: ● 6-cell, 55-Whr, 2.55-Ah Li-ion battery ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery √ √ Security Security cable slot √...

  • Page 14: External Component Identification

    Meijer.com External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: Select computer models only have one WLAN antenna. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start >...

  • Page 15: Button

    Meijer.com Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 16: Keys

    Meijer.com Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Action keys Execute frequently used system functions.

  • Page 17: Lights

    Meijer.com Lights Item Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ●...

  • Page 18: Touchpad

    Meijer.com TouchPad Item Component Description ● TouchPad light Amber: The TouchPad is off. ● On: The TouchPad is on. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 19: Left Side

    Meijer.com Left side Item Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 20: Right Side

    Meijer.com Right side Item Component Description Optical drive (select models only) Reads and writes to an optical disc. ● Optical drive light On: The optical drive is in use. ● Off: The optical drive is idle. USB ports (2) Connect optional USB devices. Power connector Connects an AC adapter.

  • Page 21: Bottom

    Meijer.com Bottom Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Illustrated Parts Catalog

    Meijer.com Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Component Description Product name This is the product name affixed to the front of the computer.
  • Page 23 Meijer.com Item Component Description Part number/Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 24: Computer Major Components

    Meijer.com Computer major components Item Component Spare part number 15.6-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes microphone and wireless antenna transceivers and cables): Equipped with webcam 645095-001 Not equipped with webcam 645094-001 NOTE: For more display assembly spare part information, see Display assembly subcomponents on page Chapter 3 Illustrated parts catalog...
  • Page 25 Meijer.com Item Component Spare part number Keyboard (includes keyboard cable): For use with all computer models: For use in Belgium 646125-A41 For use in Canada 646125-121 For use in the Czech Republic 646125-221 For use in Denmark, Finland, and Norway 646125-DH1 For use in France 646125-051...
  • Page 26 Meijer.com Item Component Spare part number (6c) Hard drive connector cable NOTE: Cable Kit on page 20 for more Cable Kit spare part information. USB board (includes cable) 646128-001 Power connector cable 646121-001 Plastics Kit, includes: 646131-001 (9a) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) NOTE:...
  • Page 27 Meijer.com Item Component Spare part number For use only with computer models equipped with an Intel Pentium processor and a 646181-001 graphics subsystem with UMA video memory For use only with computer models equipped with an Intel Celeron processor and a 646184-001 graphics subsystem with UMA video memory (15)

  • Page 28: Cable Kit

    Meijer.com Cable Kit Item Component Spare part number Cable Kit, includes: 646119-001 TouchPad cable Optical drive connector cable Hard drive connector cable Chapter 3 Illustrated parts catalog...

  • Page 29: Display Assembly Subcomponents

    Meijer.com Display assembly subcomponents Item Component Spare part number Display bezel: For use with computer models equipped with a webcam and a microphone 646117-001 For use with computer models equipped only with a microphone 646118-001 Display hinge covers (2) 646124-001 15.6-in, HD, LED, BrightView display panel 645096-001 Webcam/microphone module...

  • Page 30: Mass Storage Devices

    Meijer.com Item Component Spare part number Display enclosure 646113-001 Display Screw Kit (not illustrated, includes Mylar screw covers and screws) 646134-001 Mass storage devices Item Component Spare part number Hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws): 500-GB, 5400-rpm 634932-001 320-GB, 5400-rpm...

  • Page 31: Miscellaneous Parts

    Meijer.com Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W RC V HP Smart AC adapter for use will all computer models 609939-001 For use only with computer models equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter 609940-001 90-W PFC RC V HP Smart AC adapter 609947-001...

  • Page 32: Plastics Kit

    Meijer.com Plastics Kit Item Component Spare part number Plastics Kit, includes: 646131-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Chapter 3 Illustrated parts catalog...

  • Page 33: Sequential Part Number Listing

    Meijer.com Sequential part number listing Spare part number Description 490371-001 Power cord for use with all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use only with computer models equipped with an Intel processor in Australia (3- pin, black, 1.83-m) 490371-021 Power cord for use with all computer models in Europe (3-pin, black, 1.83-m)
  • Page 34 Meijer.com Spare part number Description 621569-001 4-GB memory module (PC3, 10600, 1333-MHz) 622641-001 250-GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) 622643-001 320-GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) 625830-001 Intel Celeron DC T3500 2.10-GHz processor (1.0-MB L2 cache, 800-MHz FSB;...
  • Page 35 Meijer.com Spare part number Description 646125-001 Keyboard for use with all computer models in the United States (includes keyboard cable) 646125-031 Keyboard for use with all computer models in the United Kingdom and Singapore (includes keyboard cable) 646125-041 Keyboard for use with all computer models in Germany (includes keyboard cable) 646125-051 Keyboard for use with all computer models in France (includes keyboard cable) 646125-061...
  • Page 36 Meijer.com Spare part number Description 646132-001 RTC battery (includes cable and double-sided tape) 646133-001 Screw Kit 646134-001 Display Screw Kit (includes Mylar screw covers and screws) 646135-001 Thermal Material Kit for use only with computer models equipped with an Intel processor (includes replacement thermal paste and pads) 646136-001 Top cover (includes TouchPad and TouchPad cable)

  • Page 37: Removal And Replacement Procedures

    Meijer.com Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Meijer.com Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39 Meijer.com CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Packaging And Transporting Guidelines

    Meijer.com Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ●...
  • Page 41 Meijer.com Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Component Replacement Procedures

    Meijer.com Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 43: Computer Feet

    Meijer.com Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 44: Battery

    Meijer.com Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Optical Drive (Select Models Only)

    Meijer.com To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Optical drive (select models only) NOTE:...
  • Page 46 Meijer.com Lift the rear edge of the memory module/wireless module compartment cover (2) up and forward until it rests at an angle. Remove the memory module/wireless module compartment cover. The memory module/wireless module compartment cover is available in the Plastics Kit, spare part number 646131-001. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.
  • Page 47 Meijer.com Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 48: Wlan Module

    Meijer.com WLAN module Description Spare part number Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter 593127-001 (BT3.0+HS ready) Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter 630703-001 Realtek 8188BC8 802.11a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter 602993-001 Realtek 8188GN 802.11b/g/n 1x1 WiFi Adapter 640926-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
  • Page 49 Meijer.com Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: Memory Module

    Meijer.com Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 1-GB (PC3, 10600, 1333-MHz) 639738-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Hard Drive

    Meijer.com Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, bracket, or screws. The hard drive connector cable is included in the Cable Kit, spare part number 646119-001. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 646122-001.
  • Page 52 Meijer.com Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at an angle. Remove the hard drive compartment cover. The hard drive compartment cover is available in the Plastics Kit, spare part number 646131-001. Disconnect the hard drive connector cable (1) from the system board.
  • Page 53 Meijer.com If it is necessary to replace the hard drive connector cable (1), the hard drive screws (2), or the hard drive bracket (3), remove and replace the components. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 54: Keyboard

    Meijer.com Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Description Spare part number For use with all computer models: For use in Latin America 646125-161 For use in Belgium 646125-A41 For use in the Netherlands 646125-B31 For use in Canada 646125-121...
  • Page 55 Meijer.com Remove the keyboard: Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer. Rest and secure the computer on its left side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 56 Meijer.com Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 57: Top Cover

    Meijer.com Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description Spare part number Top cover (includes TouchPad and TouchPad cable) 646136-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Meijer.com Remove the seven Phillips PM2.5×6.0 screws in the battery bay and the hard drive bay that secure the top cover to the computer. Remove the two Phillips PM2.5×9.0 screws (1) and the three Phillips PM2.0×3.0 screws (2) in the battery bay that secure the top cover to the computer.
  • Page 59 Meijer.com Remove the Phillips PM2.5×6.0 screw that secures the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. Component replacement procedures...
  • Page 60 Meijer.com Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 61: Power Button Board

    Meijer.com Power button board Description Spare part number Power button board (includes cable) 646129-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Touchpad Button Board

    Meijer.com TouchPad button board Description Spare part number TouchPad button board (includes cable) 646130-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Meijer.com Remove the TouchPad button board (4) and cables from the top cover. Reverse this procedure to install the TouchPad button board and cable. Component replacement procedures...

  • Page 64: Usb Board

    Meijer.com USB board Description Spare part number USB board (includes cable) 646128-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Power Connector Cable

    Meijer.com Power connector cable Description Spare part number Power connector cable 641394-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 66 Meijer.com Turn the computer right-side up, with the front toward you. Open the computer. Remove the two Phillips PM2.5×6.0 screws (1) that secure the power connector and bracket to the computer. Remove the power connector bracket (2). Remove the power connector (3). Reverse this procedure to install the power connector cable.

  • Page 67: Speakers

    Meijer.com Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 647315-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Optical Drive Connector Cable

    Meijer.com Reverse this procedure to install the speakers. Optical drive connector cable NOTE: The optical drive connector cable is included in the Cable Kit, spare part number 646119-001. Before removing the optical drive connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Display Assembly

    Meijer.com Display assembly Description Spare part number 15.6-in, HD, LED, BrightView display assembly (includes microphone and wireless antenna transceivers and cables) Equipped with webcam 645095-001 Not equipped with webcam 645094-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Meijer.com Remove the display assembly (4). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are available in the Display Screw Kit, spare part number 646134-001.
  • Page 71 Meijer.com If it is necessary to replace the webcam/microphone module or microphone module: Detach and release the module (1) as far as the module cable allows. (The module is attached to the display enclosure with double-sided tape.) Disconnect the module cable (2) from the module. Remove the webcam/microphone module (3) or microphone module.
  • Page 72 Meijer.com Remove the hinge covers (2). The hinge covers are available using spare part number 646124-001. If it is necessary to replace the display panel: Remove the two Phillips PM2.5×4.0 screws (1) and four Phillips PM2.5×5.0 screws (2) that secure the display panel to the display enclosure. Chapter 4 Removal and replacement procedures...
  • Page 73 Meijer.com Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
  • Page 74 Meijer.com Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 646123-001. If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.
  • Page 75 Meijer.com If it is necessary to replace the wireless antenna cable and transceiver: Release the wireless antenna transceiver (1) from the display enclosure. (The wireless antenna transceiver is attached to the display enclosure with double-sided tape.) Release the wireless antenna cable from the clips (2) built into the display enclosure. Remove the wireless antenna cable and transceiver (3).

  • Page 76: System Board

    Meijer.com System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 650277-001 (for use only with computer models equipped with an AMD processor) and 646135-001 (for use only with computer models equipped with an Intel processor).
  • Page 77 Meijer.com When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● RTC battery (see RTC battery on page ●...
  • Page 78 Meijer.com Remove the system board (3) by sliding it up and to the right at an angle. NOTE: A heat sink is attached to the base enclosure to service a component on the bottom of the system board. The thermal material must be thoroughly cleaned from the surfaces of the system board (1) and the heat sink (2) attached to the base enclosure each time the system board is removed.

  • Page 79: Rtc Battery

    Meijer.com RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 646132-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Meijer.com Detach the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures...

  • Page 81: Fan/Heat Sink Assembly

    Meijer.com Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 650277-001 (for use only with computer models equipped with an AMD processor) and 646135-001 (for use only with computer models equipped with an Intel processor).
  • Page 82 Meijer.com Remove the fan/heat sink assembly: Disconnect the fan cable from the system board. Turn the system board upside down, with the front toward you. Loosen the captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by computer model.
  • Page 83 Meijer.com NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor, the Intel HM65 or HM55 chipset, and a graphics subsystem with discrete memory. NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor, the Intel HM65 or HM55 chipset, and a graphics subsystem with UMA memory.
  • Page 84 Meijer.com NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor, the Intel HM45 chipset, and a graphics subsystem with UMA memory. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 85 Meijer.com ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel Pentium processor and a graphics subsystem with discrete memory.
  • Page 86 Meijer.com ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel Celeron processor.

  • Page 87: Processor

    Meijer.com Processor NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 650277-001 (for use only with computer models equipped with an AMD processor) and 646135-001 (for use only with computer models equipped with an Intel processor).
  • Page 88 Meijer.com Lift the processor (2) straight up, and then remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 89: Setup Utility (Bios) And System Diagnostics

    Meijer.com Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Navigating And Selecting In Setup Utility

    Meijer.com Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 91: Restoring Factory Settings In Setup Utility

    Meijer.com Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 92: Determining The Bios Version

    Meijer.com Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 93: Using System Diagnostics

    Meijer.com BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: Windows 7—Open Windows Explorer by selecting Start > Computer. Windows XP—Open Windows Explorer by selecting Start > My Computer. Double-click your hard drive designation.

  • Page 94: Specifications

    Meijer.com Specifications Computer specifications Metric U.S. Dimensions Depth 24.7 cm 9.7 in Width 37.6 cm 14.8 in Height (front to back) 3.1 to 3.6 cm 1.2 to 1.4 in Weight 2.49 kg 5.49 lb Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current 3.5 A - 65 W or 4.74 A - 90 W Temperature...

  • Page 95: 15.6-Inch Display Specifications

    Meijer.com 15.6-inch display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 96: Hard Drive Specifications

    Meijer.com Hard drive specifications 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum)

  • Page 97: Backup And Recovery

    Meijer.com Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (Recovery Manager software feature) ●...

  • Page 98: Creating Restore Media

    Meijer.com Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 99: Performing A System Restore

    Meijer.com Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original factory state. Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail.

  • Page 100: Restoring Using The Restore Media

    Meijer.com Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 101: Backing Up And Recovering Your Information

    Meijer.com Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 102: Using Windows Backup And Restore

    Meijer.com Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 103: Create A System Restore Point

    Meijer.com Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 104: Power Cord Set Requirements

    Meijer.com Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 105: Requirements For Specific Countries And Regions

    Meijer.com Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland...

  • Page 106: Recycling

    Meijer.com Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 107 Meijer.com Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 108 Meijer.com Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down.
  • Page 109 Meijer.com Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 110 Meijer.com Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 111 Meijer.com Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 112: Index

    Meijer.com Index components display panel cable AC adapter light 12 bottom 13 removal 66 AC adapter, spare part numbers button 7 spare part number 21, 26, 66 23, 25 display 6 Display Screw Kit, spare part Action keys 8 keys 8 number 22, 28 antenna left-side 11...
  • Page 113 Meijer.com keys grounding 30 Action 8 operating system, product packaging 32 description 5 transporting 32 esc 8 workstation 32 fn 8 optical drive Windows applications 8 location 12 Windows logo 8 precautions 30 hard drive product description 3 precautions 30 removal 37 product description 2 left-side components 11...
  • Page 114 Meijer.com serviceability, product description webcam 6 removal 79 webcam light 6 spare part numbers 18, 25, webcam/microphone module 26, 79 Setup Utility (BIOS) 81 product description Speaker Kit, spare part number removal 63 audio 3 18, 28, 59 spare part number 21, 28, 63 chipset 1 speakers Windows applications key 8...

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