LevelOne WCS-6020 User Manual page 52

Network Camera User's Manual
possible interference is (1) the direction of antenna (2) the material and
architecture of building (3) the temperature of environment (4) the position of the
network camera.
Q12: The process of upgrade firmware aborted.
A12: Contact your dealer for further help.
Q13: Cannot access the login page and other web pages of Network
Camera from Internet Explorer
A13:
• May be due to the network cable. Try correcting your network cable and
configuration. Test the network interface by connecting a local computer to the
Network Camera via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is correct. If Network
Camera has a dynamic address, it may have changed since you last checked it.
• Network congestion may prevent the web page appearing quickly. Wait for a
while.
The IP address and Subnet Mask of the PC and Network Camera must be in the
same class of the private IP address on the LAN.
• Make sure the http port used by the Network Camera, default=80, is forward to
the Network Camera's private IP address.
• The port number assigned in your Network Camera might not be available via
Internet. Check your ISP for available port.
• The proxy server may prevent you from connecting directly to Network Camera,
set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's manual for
details.
• Packet Filtering of the router may prohibit access from an external network.
Refer to your router's manual for details.
• Access Network Camera from the Internet with the global IP address of the
router and port number of Network Camera.
• Some routers reject the global IP address to access Network Camera on the
same LAN. Access with the private IP address and correct port number of
Network Camera.
• When you use DDNS, you need to set Default Gateway and DNS server
address.
• If it's not working after above procedure, reset Network Camera to default
setting and installed it again.
• Maybe the IP Address of the Network Camera is already being used by another
device or computer.
• If the problem is not solved, the Network Camera might be faulty. Contact your
dealer for further help.
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