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Using extension cord? Make sure the cord is in good condition. Power drop along the
extension cord was known to cause the problem. Also check all the plugs and connections.
6.3. iOptron Customer Service
If you have a question concerning your MiniTower II, contact the iOptron Customer Service
Department. Customer Service hours are 9:00 AM to 5:00 PM, Eastern Time, Monday through
Friday. In the unlikely event that the MiniTower requires factory servicing or repairs, write or call
the iOptron Customer Service Department first to receive an RMA# before returning the
telescope to the factory. Please provide details as to the nature of the problem as well as your
name, address, and daytime telephone number. We have found that most problems can be
resolved via e-mails or by telephone calls. So please contact us at:
e-mail:
support@ioptron.com
Telephone:
1.781.569.0200
1.866.399.4587
iOptron Corp. | 6E Gill Street | Woburn, MA 01801 USA | (781) 569‐0200 | Toll Free (866) 399‐4587 | www.iOptron.com
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