Multitech MultiModem MTCBA-G-UF1 User Manual
External wireless usb modem data/fax/voice
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- Reference manual (203 pages) ,
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- User manual (50 pages)
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Summary of Contents for Multitech MultiModem MTCBA-G-UF1
- Page 1 Chapter 1 – Description & Specifications MultiModem® GPRS External Wireless USB Modem Data/Fax/Voice MTCBA-G-UF1 MTCBA-G-UF2 User Guide Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide...
- Page 2 Chapter 1 – Description & Specifications User Guide for MultiModem® GPRS External Data/Fax/Voice USB Wireless Modem Models MTCBA-G-UF1 & MTCBA-G-UF2 P/N S000346E, Revision E Copyright © 2005 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
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Page 3: Table Of Contents
Chapter 1 – Description & Specifications Contents CHAPTER 1: PRODUCT DESCRIPTION AND SPECIFICATIONS ..............4 ..............................4 RODUCT ESCRIPTION Package Contents ..............................4 Interfaces................................4 Parts to be Supplied by Wireless Service Provider ....................4 Parts to be Supplied by End User ..........................4 Antenna/RF Specifications .............................5 AT Command Info ..............................5 Phone Number for the Wireless Modem.........................5 Network Access...............................5... -
Page 4: Chapter 1: Product Description And Specifications
Chapter 1 – Description & Specifications Chapter 1: Product Description and Specifications Product Description The Multi-Tech MultiModem® GPRS is an external data/fax/voice wireless modem with an USB interface. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band GSM/GPRS Class 10 performance. -
Page 5: Antenna/Rf Specifications
Chapter 1 – Description & Specifications Antenna/RF Specifications GSM 850 Frequency RX 869 to 894 MHz 824 to 849 MHz Frequency TX 2W at 12.5% duty cycle RF Power Stand Impedance 50 ohms VSWR <2 Typical Radiated Gain 0 dBi on azimuth plane GSM 1800 GSM 1900 Frequency RX... -
Page 6: Features
Chapter 1 – Description & Specifications Features • GPRS Class 10 operation • Dual-band 850/1900 or 900/1800 GSM/GPRS • GSM Class 1 and Class 2 Group 3 FAX • Desktop or panel mounting • Short Message Services including text and PDU, point-to-point, cell broadcast •... -
Page 7: Application Overview
Chapter 1 – Description & Specifications Application Overview Application Types With circuit switched data rates up to 14.4K bps, the MultiModem® GPRS is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Appliances ATM Terminals... -
Page 8: Benefits/Features In Applications
Chapter 1 – Description & Specifications Benefits/Features in Applications Short Development Time. The MultiModem® GPRS can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals. -
Page 9: Functions - Gsm Modes
Chapter 1 – Description & Specifications Functions – GSM Modes MODE DESCRIPTION Standard Dual Band Extended GSM 900 MHz Class 4 (2W) and GSM 1800/1900 MHz Class 1 (1W) Interface USB 12 Mbps. AT command set based on V.25ter and GSM 07.05 & 07.07 Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text &... -
Page 10: Specifications
Chapter 1 – Description & Specifications Specifications General Specifications Mechanical Dimensions & Weight 4.3" w x 2.4" h x 0.94" d; 3.6 oz. (11 cm x 6.1 cm x 2.4 cm; 102 g) Connectors & Fasteners Antenna Connection type: SMA jack Data/Power Connector: USB Series A receptacle Phone Handset: Modular Handset Jack SIM receptacle:... -
Page 11: Led Indicators
Chapter 1 – Description & Specifications LED Indicators TD. Transmit Data. Lit when modem is transmitting data. RD. Receive Data. Lit when modem is receiving data. CD. Carrier Detect. Lit when data connection has been established. LS. Line Status. Continuous “on” state indicates that the wireless modem is not registered on the network. -
Page 12: Chapter 2: Installation
Chapter 2 – Installation Chapter 2: Installation Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. - Page 13 Chapter 2 – Installation 3. Slide the mounting brackets into the corresponding slots on the backside of the MultiModem chassis. NOTE: Some MultiModem units will be shipped with a single mounting bracket. Slide it through the channel on the MultiModem chassis and secure it with screws.
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Page 14: Inserting Sim/R-Uim Card Into Holder (Gsm Only)
Chapter 2 – Installation Inserting SIM/R-UIM Card into Holder (GSM Only) The wireless MultiModem requires a SIM card (Subscriber Identity Module) to operate on a GSM network. Some CDMA networks, mostly in China, require an R-UIM card (Removable User Identity Module). To install the card, do the following: 1. -
Page 15: Connecting The Antenna
Chapter 2 – Installation Connecting the Antenna Connect a suitable antenna to the SMA connector (see “Antenna/RF Specifications” in the User Guide). Antenna Connector (SMA Type) Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide... -
Page 16: Software Installation (Windows Xp/2000)
Chapter 2 – Installation Software Installation (Windows XP/2000) There are five parts to this procedure: Part A: Preparing the Setup Part B: Installing the USB Driver Part C: Associating the PC Port with the USB Driver Part D: Identifying the Port Number Part E: Installing the Modem INF File Part A: Preparing the Setup CAUTION! -
Page 17: Part B: Installing The Usb Driver
Part B: Installing the USB Driver 3. After a brief transient progress screen, the Choose the Options screen will appear. Select Install MultiTech Wireless USB Modem and click Next. 4. A ‘Windows Logo Testing’ screen will appear. Click Continue Anyway. - Page 18 Chapter 2 – Installation CAUTION! Do not click OK at this screen until the stated conditions have been met. Clicking OK prematurely will cause the installation to fail. Connect the USB cable between the MultiModem and the computer. Wait while Windows prepares the installation.
- Page 19 Chapter 2 – Installation 8. The next screen says “This wizard helps you install software for:” and then names the USB driver by type. Select “Install the software automatically” and then click Next. 9. A transient screen appears while files are being copied. 10.
- Page 20 Chapter 2 – Installation 11. When the Completing the Found New Hardware Wizard screen appears, click “Finish.” Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide...
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Page 21: Part C: Associating Pc Port With Usb Driver
Chapter 2 – Installation Part C: Associating PC Port with USB Driver 12. Wait while Windows prepares the next phase of the installation (associating the PC port with the USB drive). A New Hardware Found bubble will emerge from the tray area (lower right corner) of the screen and appear briefly. - Page 22 Chapter 2 – Installation 15. A third ‘Windows Logo Testing’ screen will appear. This screen pertains to the serial port. Click Continue Anyway. 16. When the Completing the Found New Hardware Wizard screen appears, click “Finish.” Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide...
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Page 23: Part D: Identifying The Port Number
Chapter 2 – Installation Part D: Identifying the Port Number 17. Go back to the “Connect the USB Modem …” screen. Click OK. 18. Wait while Windows prepares the next phase of the installation (installation of the modem). A New Hardware Found bubble will emerge from the tray area (lower right corner) of the screen and appear briefly. - Page 24 Chapter 2 – Installation 20. In the “Models” list of the Install New Modem screen, select your modem (a MultiTech Systems Wireless Modem of type CDMA USB, or GSM/GPRS USB). Then click Next. 21. At the next screen, you must select the port on which you will install the modem. The COM port number here should be the same as that shown in step 18 above.
- Page 25 Chapter 2 – Installation 22. A fourth and final ‘Windows Logo Testing’ screen will appear. This screen pertains to the creation of a modem entity in the operating system that accommodates the MultiModem unit. Click Continue Anyway. 23. At the ‘Completion’ screen, click Finish. Multi-Tech Systems, Inc.
- Page 26 Chapter 2 – Installation 24. The presence of a modem in the computer can now be seen in the Modems Properties screen. Click OK to exit from the Modems Properties screen. 25. The ‘Successful Installation’ screen will appear. Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide...
- Page 27 Chapter 2 – Installation 26. A final ‘Completion’ screen will appear. Click Finish. Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide...
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Page 28: Connecting The Optional Handset
Chapter 2 – Installation Connecting the Optional Handset If you intend to use a phone handset, connect it to the MultiModem now. Modular Handset Cable (use of handset optional; handset cable not included) Mobile Phonetools For initial configuration of your wireless device, Multi-Tech offers a Windows® based mobile Phone Tools application. -
Page 29: Verifying Network Registration
Chapter 2 – Installation Verifying Network Registration In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network. To do so, you will use the common communications program Hyperterminal. 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CREG?. -
Page 30: Testing The Configuration
Chapter 2 – Installation Testing the Configuration Description Response Returned Comments Commands AT+CPIN PIN Code accepted =1234 Enter PIN Code +CME ERROR : 16 Incorrect PIN Code +CME ERROR : 3 PIN already entered (with +CMEE : 1 mode) AT + CREG ? CREG = <mode>, 1 modem synchronized on the network CREG = <mode>, 2 synchronization lost, re-synchronization... -
Page 31: Uninstalling The Modem Software
Chapter 2 – Installation Uninstalling the Modem Software 1. Insert the product CD into the CD-ROM drive. The Autorun function will bring up the main menu screen. Click on USB Installer. 2. A transient screen will appear briefly. At the ‘Welcome’ screen, click Next. Multi-Tech Systems, Inc. - Page 32 Chapter 2 – Installation 3. A transient screen will appear briefly. At the Choose the options screen, select “Uninstall MultiTech Wireless USB Modem” and click Next. 4. A transient screen will appear briefly while files are being deleted and while the registry is being updated.
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Page 33: Chapter 3: Troubleshooting
Chapter 3 – Troubleshooting Chapter 3: Troubleshooting Troubleshooting Examples Situation A: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for “error”... -
Page 34: Situation B: The Modem Always Returns «No Carrier» When Trying To Issue A Communication
Chapter 3 – Troubleshooting Situation B: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message If the modem returns … Then ask … Action no carrier Is the selected Type AT+CEER to view the extended (esp. -
Page 35: Gsm/Gprs General Faq
Chapter 3 – Troubleshooting GSM/GPRS General FAQ The modem is answering, but seems not to be doing anything. What’s the problem? • The modem is answering in voice mode. • If you are trying to make a data call, make sure the account has CSD service. You will also need the data number (separate number from the main phone number given by the provider). - Page 36 Chapter 3 – Troubleshooting The modem will not answer. • To have modem auto-answer, set modem with ‘ATS0=1’. Use ‘AT&W’ to store the setting. • Send ‘ATA’ to the modem once the RING is indicated on the terminal screen. • If you aren’t providing DTR, you may need to set the modem to ignore DTR by using this command: ‘AT&D0’...
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Page 37: Gsm/Gprs Faq On The Ip Stack
Authenticated accounts such as AT&T and Cingular work OK. Firmware version 641a fixes this issue. • You will have to send the modem in for a firmware upgrade. Send it to the attention of the MultiTech Repairs Department. Include a letter stating the problem and that you need the version 641a firmware. -
Page 38: Faq For Mobile Phonetools V2.1
Chapter 3 – Troubleshooting FAQ for Mobile PhoneTools v2.1 What is the Mobile PhoneTools program? • A software developed by BVRP used for the GPRS & CDMA modems for voice, SMS, email, and Internet (packet-switched) connections. How do I make an Internet connection? •... -
Page 39: Chapter 4: Safety
Chapter 4 – Safety Chapter 4: Safety Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations and generally in such a way that a separation distance of at least 20 cm (8 inches) is... -
Page 40: Maintenance Of Gprs Modem
Chapter 4 – Safety Maintenance of GPRS Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. • Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or humidity is above 90% noncondensing. -
Page 41: Chapter 5: Warranty And Repairs
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com. -
Page 42: Replacement Parts
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com. -
Page 43: Chapter 6: Reference Information
Service: The AT commands manual is available on the Multi-Tech web site: http://www.multitech.com Disclaimer Wireless MultiModem specifications and manuals are subject to change without notice. MTS assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the Wireless MultiModem and its manual. -
Page 44: Appendix A - Waste Electrical And Electronic Equipment (Weee) Statement
Appendix A – WEEE Statement Appendix A - Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.