Multitech MultiModem MTCBA-G-F4 User Manual
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Multitech MultiModem MTCBA-G-F4 User Manual

Gprs wireless modem
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Summary of Contents for Multitech MultiModem MTCBA-G-F4

  • Page 1: Multimodem Gprs

    ® MultiModem GPRS Wireless Modem MTCBA-G-F4 User Guide...
  • Page 2 World Headquarters Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 Internet Address: http://www.multitech.com Technical Support Country By Email By Phone Europe, Middle East, Africa support@multitech.co.uk +(44) 118 959 7774 U.S., Canada, all others support@multitech.com...

  • Page 3: Table Of Contents

    Contents Contents Chapter 1 – Product Description and Specifications ..............5 Product Description ........................... 5 Safety ................................5 General ................................5 RF Safety ............................... 5 Vehicle Safety ............................... 6 Maintaining Your Modem ..........................6 Your Responsibility ............................7 Package Contents ............................7 General Specifications ..........................
  • Page 4 Contents Chapter 3 – Using Your Wireless Modem ................. 17 Obtaining a Phone Number for the Wireless Modem ................. 17 Checking Signal Strength and Network Registration ................ 17 Before You Begin ............................17 Downloading the AT reference guide from the Multi-Tech website ............ 17 Verifying Signal Strength ...........................

  • Page 5: Chapter 1 - Product Description And Specifications

    Chapter 1 – Product Description and Specifications Product Description The Multi-Tech MultiModem® GPRS is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band GPRS Class 10 performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.

  • Page 6: Vehicle Safety

    Chapter 1 – Product Description and Specifications Sécurité RF En raison de la possibilité d'interférences de radiofréquence (RF), il est important que vous suiviez une quelconque réglementation concernant l'utilisation du matériel radio. Suivez les conseils de sécurité ci- dessous. ATTENTION: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps de l'utilisateur ou à...

  • Page 7: Your Responsibility

    Chapter 1 – Product Description and Specifications User Responsibility Respect all local regulations for operating your wireless device. Use the security features to block unauthorized use and theft. Package Contents Unbundled Package Bundled Package Modem with No Accessories Modem with Accessories 1 modem 1 modem 1 mounting bracket...

  • Page 8: Electrical Specifications

    Chapter 1 – Product Description and Specifications Electrical Specifications Switching on/off The device is permanently powered (when connected to the power supply). Voltage Range Voltage range : 5 to 32V DC GND : 0V Over voltage and under voltage Correct operation of the wireless MultiModem in communication mode is not guaranteed if input voltage falls below 5V.

  • Page 9: Antenna Specifications

    Chapter 1 – Product Description and Specifications Antenna Specifications GSM/EGSM Antenna Requirements/Specifications Frequency Range: 824 – 960 MHz / 1710 – 1990 MHz Impedance: 50 Ohms VSWR: <2.0:1 Typical Radiated Gain: 3 dBi on azimuth plane Radiation: Omni Polarization: Vertical Wave: Half Wave Dipole Antennas Available from Multi-Tech Systems, Inc.

  • Page 10: Interfaces

    Chapter 1 – Product Description and Specifications Interfaces LEDs Transmit Data. Lit when modem is transmitting data. Receive Data. Lit when modem is receiving data. Carrier Detect. Lit when data connection has been established. Line Status. Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network.

  • Page 11: Chapter 2 - Activation And Installation

    Sprint and Verizon Wireless. However, before you can begin to use the modem, you must set up a cellular data account with your cellular network provider. Refer to Multi-Tech’s Cellular Activation website http://www.multitech.com/activation.go for information on activating your cellular modem.

  • Page 12: Connecting The Antenna, Serial Cable, And Power

    Chapter 2 – Activation and Installation Connecting the Antenna, Serial Cable, and Power Connect a suitable antenna to the SMA connector (see antenna specifications on page 9). Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side). Plug the power supply cable into the modem.

  • Page 13: Optional - Attaching The Modem To A Flat Surface

    Chapter 2 – Activation and Installation Optional – Attaching the Modem to a Flat Surface To mount the Wireless MultiModem: Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the modem. For example, you might use two 6-32 self-tapping screws 5/8” in length to mount the modem in a truck cab, on the wall behind the passenger’s seat.
  • Page 14 Chapter 2 – Activation and Installation In the Phone and Modem Options window, click the Modems tab. To add a new modem, click Add. The Add New Hardware wizard window opens, and steps you through the installation. On the Install New Modem panel, click Don’t detect my modem, I will select it from a list. Click Next.
  • Page 15 Chapter 2 – Activation and Installation To browse for the driver file on your PC, click Have Disk. Click Next. In the next panel, click Browse. Browse to the location where you placed the driver that you downloaded from the Multi-Tech website. Select the driver for your modem and click Next.

  • Page 16: Verifying That Your Modem Has Been Installed Successfully

    Chapter 2 – Activation and Installation Click Next. To finish the install, click Finish. You have successfully installed the MultiModem driver. Verifying That Your Modem Has Been Installed Successfully After installing the Multi-Tech modem driver, you return to the Phone and Modems Options window. Make sure that the modem is listed in the Modem column.

  • Page 17: Chapter 3 - Using Your Wireless Modem

    Chapter 3 – Using Your Wireless Modem This chapter describes how to use your wireless modem. It describes how to check your modem’s signal strength and how to ensure your modem is registered on a network. Obtaining a Phone Number for the Wireless Modem Every wireless modem has a unique phone number.

  • Page 18: Checking Network Registration And Roaming Status

    Chapter 3 – Using Your Wireless Modem Checking Network Registration and Roaming Status To verify that the wireless MultiModem has been registered on the wireless network: Using HyperTerminal, type AT+CREG? The modem responds in one of the following ways: Network Registration Verification Value Network Registration Status The modem is not registered on any network...

  • Page 19: Establishing A Circuit-Switched Data (Csd) Connection

    Chapter 3 – Using Your Wireless Modem To initiate an emergency call: a. Type ATD112; (Note: Don’t forget the semicolon “;” at the end, which indicates voice calls) b. Responses include: To hang up: a. Type ATH b. Responses include: Establishing a Circuit-Switched Data (CSD) Connection A Circuit-Switched Data Connection makes the wireless modem work similar to a regular analog modem.

  • Page 20: Using Short Message Services (Sms)

    Chapter 3 – Using Your Wireless Modem This sets the modem to auto-answer. The call will be answered after the number of rings entered. x stand for the number rings. Call the number provided to you by the carrier. To disconnect: Type: +++ Wait about one second to see an OK response.

  • Page 21: Sms Examples

    Chapter 3 – Using Your Wireless Modem For n, substitute one of the following: 0 Delete message at location <include the index number> ● 1 Delete all READ messages. ● 2 Delete all READ and SENT messages. ● 3 Delete all READ, SENT, and UNSENT messages. ●...
  • Page 22 Chapter 3 – Using Your Wireless Modem TEST1 at+cmgd=1 (delete message that is stored in location 1) Receive Example 2: Receive SMS message in text mode by directly routing the received message to the TE through the serial port using Phase 2: at+cmgf=1 (set to text mode) at+csms=0 (set to Phase 2) +CSMS: 1,1,1...

  • Page 23: Internet Access

    Chapter 3 – Using Your Wireless Modem Internet Access You can setup Internet access in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, go to Start >...
  • Page 24 Chapter 3 – Using Your Wireless Modem In the Control Panel, double-click on Phone and Modem Options. The Phone and Modem Options window appears. Click the Modems tab. Highlight the Multi-Tech wireless modem listed in the table and then click on Properties. A Properties window for your modem will display.
  • Page 25 Chapter 3 – Using Your Wireless Modem The connection tells the modem to connect to your provider’s Internet service. Once connected, you see the connection status icon in your system tray. You can now open an Internet browser to surf the Internet. Disconnecting To disconnect, right click on the connection icon in your system tray at the bottom right corner of your screen.

  • Page 26: Chapter 4 - Troubleshooting And Frequently Asked Questions

    Chapter 4 – Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi-Tech Technical Support, check to the following connections: ● The right antenna is connected to the modem ● The serial cable connection is correct ● The power is connected correctly and the power lights on the modem are on ●...

  • Page 27: Situation B: The Modem Always Returns «No Carrier» When Trying To Originate A Call

    Chapter 4 – Troubleshooting and Frequently Asked Questions Situation B: The modem always returns «No carrier» when trying to originate a call Solutions for “no carrier” message If the modem Then ask … Action returns … no carrier Is the selected bearer Type AT+CEER to view the extended error code (see (esp.
  • Page 28 Chapter 4 – Troubleshooting and Frequently Asked Questions How do I make an Internet connection to my dial-up ISP? ● Make sure you have CSD service. ● Create a dial-up connection to the ISP’s access number, then use your account username and password and choose the wireless modem as the device.
  • Page 29 Here are the numbers that we are aware of at this time: AT&T = “0000” T-Mobile = “500” Here is an example of how to send an SMS message to an email account: AT+CMGS=”0000” > email@multitech.com My message goes here. <ctrl +Z> Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide...

  • Page 30: Appendix A - Cables

    Appendix A – Cables Data Cable Diagram – No Voice Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide...

  • Page 31: Data Cable Diagram - With Voice

    Chapter 4 – Troubleshooting and Frequently Asked Questions Data Cable Diagram – with Voice Fused DC Power Cable Dimensions Changing the Fuse The Fused DC power cable is provided when a single unit is purchased. Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide...

  • Page 32: Appendix B - Regulatory And Compliance Information

    Appendix B - Regulatory and Compliance Information Appendix B – Regulatory and Compliance Information 47 CFR Part 15 Regulation Class B Devices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

  • Page 33: Waste Electrical And Electronic Equipment (Weee)

    Appendix B – Regulatory and Compliance Information Waste Electrical and Electronic Equipment (WEEE) The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 34: Reach Statement

    Appendix B - Regulatory and Compliance Information REACH Statement Registration of Substances: After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”.

  • Page 35: Restriction Of The Use Of Hazardous Substances (Rohs)

    Appendix B – Regulatory and Compliance Information Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals ●...

  • Page 36: Information On Hs/Ts Substances According To Chinese Standards

    Appendix B - Regulatory and Compliance Information Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.

  • Page 37: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)

    Appendix B – Regulatory and Compliance Information Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯...

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