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Reference Manual for the Wireless Cable Modem Gateway CG814WG v2
Power LED Not On
If the Power and other LEDs are off when your gateway is turned on:
•
Make sure that the power cord is properly connected to your gateway and that the power
supply adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12VDC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
All LEDs Stay On
If All LEDs stay on when your gateway is turned on:
•
Clear the gateway's configuration to factory defaults. This will set the gateway's IP address to
192.168.0.1. This procedure is explained in
If the error persists, you might have a hardware problem and should contact technical support.
Local Link LEDs Not On
If the Local Port Link LEDs do not light when the Ethernet connection is made, check the
following:
•
Make sure that the Ethernet cable connections are secure at the gateway and at the hub or PC.
•
Make sure that power is turned on to the connected hub or PC.
•
Be sure you are using the correct cable:
— When connecting the gateway's Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard
straight-through Ethernet cable or an Ethernet crossover cable.
Cable Link LED Not On
If the Cable Link LED does not light when connected to your cable television cable, check the
following:
•
Make sure that the coaxial cable connections are secure at the gateway and at the wall jack.
•
Make sure that your cable internet service has been provisioned by your cable service
provider. Your provider should verify that the signal quality is good enough for cable modem
service.
7-2
"Erasing Configuration" on page
TroubleshootingSoftware Version BNX v1.2
6-7.
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Table of Contents
Troubleshooting
