Troubleshooting - Philips Royal Gran Crema HD8920 Operating Instructions Manual

ENGLISH
58
Machine actions
The machine does not switch
on.
Coff ee is not hot enough.
Coff ee does not have enough
crema.
(See note)
The machine takes a long
time to warm up or the
amount of water dispensed
from the wand is too little.
Bubbles form at the Cappuc-
cinatore spout while dispens-
ing milk.
Steam comes out of the Cap-
puccinatore when sucking
milk.
The brew group cannot be
removed.
The machine grinds the
coff ee beans but no coff ee
comes out.
(See note)
Coff ee is too weak.
(See note)

TROUBLESHOOTING

This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. The
contact details can be found in the warranty booklet by-packed separately
or on www.philips.com/support.
Causes
The machine is not plugged and/
or the power button is positioned
on "0".
The cups are cold.
Cup-warming surface deactivated. Activate the cup-warming surface
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
The machine circuit is clogged by
limescale.
The tube fi ttings are not properly
connected or not completely in-
serted in the Cappuccinatore and/
or Thermos.
There is no more milk in the
container.
The Cappuccinatore is not cor-
rectly installed.
The brew group is out of place.
Coff ee grounds drawer inserted.
The brew group is dirty.
The dispensing spout is dirty.
Too low dose.
Solutions
Plug the machine and/or switch the
power button to "I".
Preheat the cups with hot water.
and wait for the cups to warm.
Change coff ee blend or adjust the
grind as explained in the "Adjusting
the Coff ee Grinder" chapter.
Descale the machine.
Insert the suction tube completely in
the Cappuccinatore and/or Thermos
(if used).
Check for milk presence. If necessary,
fi ll in the Thermos again or replace
the milk container with a new one.
Check the positioning of the Cappuc-
cinatore (see page 48, step 21).
Turn the machine on. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
Remove the coff ee grounds drawer
before removing the brew group.
Clean the brew group ("Brew Group"
section).
Clean the dispensing spout.
Adjust the amount of coff ee to be
ground.