Trouble Shooting; Customer Support - iRobot Braava 300 Series Owner's Manual

Trouble Shooting

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Navigation System Indicators (NSI)
Error Indicators on the Navigation System Indicator (NSI) while cleaning
Problem: Likely Cause What To Do
Solid red light on System error • Press and hold the power button to turn Braava off.
the middle NSI. • Vigorously rotate both wheels for 15 seconds.
• P lace Braava on floor and power it on. Make sure a dry
• If red light is gone, press Sweep.
• If red light persists, contact Customer Support.
Red light blinks 2 to Braava is stuck in Remove Braava from the situation and restart in a new area.
6 times on the middle its environment and
NSI. cannot free itself.
Red light blinks 14 Braava has Turn Braava off and let it cool down before resuming
times on the middle detected the motor cleaning.
NSI. is getting too hot.
Red light blinks 15 Braava is stuck Remove Braava from the situation and restart in a new area.
times on the middle in too small of an
NSI. area and cannot
free itself.
Red light on the A sensor is Remove and reapply cleaning cloth. When reapplying, follow
middle NSI when activated so these instructions:
pressing Sweep or Braava won't start • E nsure cloth does not overlap into the middle channel of
Mop, accompanied driving.
by 3 beeps. • E nsure cloth is not bunching up, which can prevent the
Error Indicators on the Navigation System Indicator (NSI) while charging
Problem: Likely Cause What To Do
Solid red light on System error This is not a charging error, but will prevent Braava from
the middle NSI. charging while Braava is plugged in. See 'Error Indicators
While Cleaning' chart for instructions.
Red light blinks 7 or Charging error Contact Customer Support.
8 times on the middle
NSI.
All lights flashing Incompatible Remove the incompatible adapter and use only the adapter
on NSI and buttons adapter used included with Braava.
and robot beeping
while charging.
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cleaning cloth has been applied.
the removable cleaning pad
removable pad from reattaching completely to the robot.
NorthStar Navigation Cube Troubleshooting
®
Problem: Likely Cause What To Do
Braava is not Cube and robot Turn on the Cube and place it on a raised surface. Point the
connecting to the position blue light toward an open area of the room.
Cube.
Place Braava on the floor 2 to 2.5 meters away from the
Cube, facing toward the Cube. Turn Braava on.
With a dry cloth on Braava, press the Sweep button. Braava
should drive toward the Cube and connect with the Cube
within 30 seconds.
If the blue Navigation Indicator lights turn solid blue on
Braava, it has connected to the Cube. It is ok if the Cube
continues flashing.
If Braava is not able to drive straight, see "Not Driving
Properly" in the General Troubleshooting chart
Cube won't turn on. C Batteries are Replace with new C batteries and confirm batteries are
dead or inserted facing the correct direction.
incorrectly
Cube light is red. C Batteries are dead Replace with new C batteries.
Cube turns off while Signal interference Make sure Cube is not placed within 5 feet of a Plasma
Braava is cleaning. or LCD television and that the Cube is not in a room with
fluorescent lighting turned on.
Braava is out of When Braava travels out of range, it is normal for the Cube
range to turn off. When Braava returns it will send a message to
the Cube to turn it back on.
Multiple Cubes are Cube position Braava must be able to encounter a second Cube while
set up, but Braava cleaning to use it. Make sure the second Cube is not isolated
is only using one in an area where Braava cannot get to it.
Cube.
Try placing Cubes with just 15 feet between them to help
Braava connect, then move the Cubes farther apart for
subsequent cleaning cycles. Do not move the Cubes while
Braava is cleaning.
Multiples Cubes are Cube channels Confirm the Cubes in use all have different channels. The
set up, but Braava channel number can be found on the bottom of each Cube.
is over-cleaning
many areas.
Pro-Clean Reservoir Pad Troubleshooting
Problem: Likely Cause What To Do
Leaking or leaving Loose wick or fill Check the fill cap and the wick cap and make sure both are
securely sealed shut. Fluid will dispense at a faster rate if
puddles. cap
these caps are not sealed.
Not wicking fluid. Wick cap requires Refer to Reservoir Pad maintenance for instructions to
replacement replace the wick cap.
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