Trouble Shooting; Customer Support - iRobot Braava 300 series Owner's Manual

Trouble Shooting

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Error Indicators on the Navigation System Indicator (NSI) while cleaning
Problem:
Solid red light on
the middle NSI.
Red light blinks 2 to
6 times on the middle
NSI.
Red light blinks 14
times on the middle
NSI.
Red light blinks 15
times on the middle
NSI.
Red light on the
middle NSI when
pressing Sweep or
Mop, accompanied
by 3 beeps.
Error Indicators on the Navigation System Indicator (NSI) while charging
Problem:
Solid red light on
the middle NSI.
Red light blinks 7 or
8 times on the middle
NSI.
All lights flashing
on NSI and buttons
and robot beeping
while charging.
Braava 300 Series Owner's Manual
24
Navigation System Indicators (NSI)
Likely Cause What To Do
System error • Press and hold the power button to turn Braava off.
• Vigorously rotate both wheels for 15 seconds.
• Place Braava on floor and power it on. Make sure a dry
• If red light is gone, press Sweep.
• If red light persists, contact Customer Support.
Braava is stuck in Remove Braava from the situation and restart in a new area.
its environment and
cannot free itself.
Braava has Turn Braava off and let it cool down before resuming
detected the motor cleaning.
is getting too hot.
Braava is stuck Remove Braava from the situation and restart in a new area.
in too small of an
area and cannot
free itself.
A sensor is Remove and reapply cleaning cloth. When reapplying, follow
activated so these instructions:
Braava won't start • Ensure cloth does not overlap into the middle channel of
driving.
• Ensure cloth is not bunching up, which can prevent the
Likely Cause What To Do
System error This is not a charging error, but will prevent Braava from
charging while Braava is plugged in. See 'Error Indicators
While Cleaning' chart for instructions.
Contact Customer Support.
Charging error
Incompatible Remove the incompatible adapter and use only the adapter
adapter used included with Braava.
cleaning cloth has been applied.
the removable cleaning pad
removable pad from reattaching completely to the robot.