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Troubleshooting
Problem - Situation
The phone display does not change
No connection made
Unable to receive calls
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MYX-3_EN-16dépannage.p65
Actions
Press a key. If nothing is displayed, check the position
of the SIM card. If the problem continues, contact the
after sales service.
Check the form of the number called.
Check that there is at least one field strength dot
showing. If R is displayed but there is no mobile phone
operator name, only emergency calls are allowed.
Check that you have not used all your credit with the
mobile phone operator.
Check that the SIM card provides the service you
required and that it has not expired.
Check and, if necessary, disable the outgoing call lock.
The network is saturated. Please try later.
If you still have problems getting a connection, contact
the Hotline.
Try to make a call to check that the phone and the
network are operational.
Check and, if necessary, disable the permanent call
redirection (permanent call redirection icon displayed).
Check and, if necessary, disable the incoming call lock.
If you still have problems receiving calls, contact the
Hotline.
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16/10/2002, 14:00
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