Troubleshooting - Dell Venue 8 Pro User Manual

Troubleshooting

Battery problem
Problems
Battery does not charge
Battery drains quickly
even when the tablet is
in Standby mode
Possible causes
The tablet's temperature
is below 0 °C (32 °F) or
higher than 35 °C (95 °F).
The battery or power
adapter is damaged.
If the tablet is not in
the range of a network
it can connect to, the
tablet continues to send
out signals to locate a
base station and drains
the battery.
Possible solutions
1 Check the cable,
connectors and
Dell power adapter
to ensure proper
connectivity.
2 Verify that the wall
outlet is functioning
by connecting
another device.
Charge the battery in an
ambient temperature
between 0 °C to 35 °C
(32 °F to 95 °F)
Contact a Dell authorized
reseller to replace the
battery or power adapter.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network
it can connect to, or
temporarily turn off the
wireless connection on
your tablet.
Troubleshooting
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