Troubleshooting - Dell T01C001 User Manual

Troubleshooting

Problem
System problems
Battery does not charge.
Unable to turn the
tablet on.
Shortened standby time.
Messaging problem
Unable to send or receive
email.
Media problems
Windows Media Player on
my computer cannot
play the sounds of the video
captured using the tablet.
Possible causes
The battery or battery
charger is damaged.
The device's temperature is
below 0°C or higher than
40°C.
Poor contact between the
battery and charger.
The battery is empty.
The duration of standby
time is affected by your
service provider's system
configuration. The same
device used with different
service providers' systems
does not have the same
duration of standby time.
If you are not able to
connect to the network, the
device will continue to send
out signals as it attempts to
locate a base station. Doing
this consumes battery
charge and consequently
shortens standby time.
The Internet connection or
the email setting is not
configured properly.
The device records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Possible solutions
Contact the dealer.
Adjust the battery charging
environment to avoid
extreme temperatures.
Check all connectors to
ensure that all connections
have been properly made.
Charge the device.
If you are located in an area
where the network signal is
weak, temporarily turn off
your device.
Change your location to
one where the network is
accessible, or temporarily
turn off your device.
Check your network
connection, and confirm
with your email service
provider if your email
setting has been configured
correctly.
Play the video using a video
player with the amr recoder,
such as QuickTime.
Troubleshooting 21
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