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Troubleshooting
Battery problem
Problems
Battery does not
charge.
Battery drains quickly
even when the tablet is
in standby mode.
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Troubleshooting
Possible causes
Loose connections or
cable problems.
The tablet's
temperature is below
0°C (32°F) or higher
than 35°C (95°F).
The battery or power
adapter is damaged.
If the tablet is not
in the range of a
Wi‑Fi network it can
connect to, the tablet
continues to send
out signals to locate
a base station and
drains the battery.
Possible solutions
1 Check the cable,
connectors, and power
adapter to ensure proper
connectivity.
2 Verify that the wall
outlet is functioning
by connecting another
device.
Charge the battery in an
ambient temperature
between 0°C to 35°C (32°F
to 95°F).
Contact Dell for customer
assistance.
See dell.com/support.
• Temporarily turn off the
tablet.
• Move the tablet in range of
a network it can connect
to or temporarily turn off
Wi‑Fi on your tablet.
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