Troubleshooting; Battery Problem; System Problem - Dell Venue 11 Pro-7140 User Manual

Topics:
•

Battery problem

•

System problem

• Touchscreen problem
• Checking Your Wireless Network Card
• Network problem
Battery problem
Problems
Battery does not charge
Battery drains quickly even when the
tablet is in Standby mode
System problem
Problems
Tablet does not turn on
Tablet does not turn off
Possible causes
The tablet's temperature is below 0 °C or higher
than 40 °C.
The battery or power adapter is damaged.
If the tablet is not in the range of a network it can
connect to, the tablet continues to send out signals
to locate a base station and drains the battery.
Possible causes
The battery is completely discharged.

Troubleshooting

Possible solutions
• Unplug the Dell AC power adapter
from the wall and verify that the
outlet is functioning.
• Try to connect with another Dell AC
power adapter (if available).
• Check all cable connections and
plug back into the wall, then back
into the tablet.
• Check the AC adapter LED light to
ensure if the AC adapter is working.
• Check all connectors to ensure
proper connectivity.
NOTE: The tablet battery
requires about 4 hours to fully
charge.
Charge the battery in an ambient
temperature between 0 °C to 40 °C.
Contact a Dell authorized reseller to
replace the battery or power adapter.
• Temporarily turn off the tablet.
• Move the tablet in range of a
network it can connect to, or
temporarily turn off the wireless
connection on your tablet.
• Use your tablet in airplane mode.
Possible solutions
1. Charge the tablet for at least 4 hours.
2. Press and hold the Power button for 4
seconds.
Press and hold the Power button for 11
seconds to perform a hard shut down.
Troubleshooting
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