Faqs - Brookstone iConvert Scanner V2 User Manual

faQ
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NO POWER
• Check if the USB cable is connected properly, and the Scanner is turned on .
• The scanner will turn off automatically when the device connected is in sleep
mode . To resume the power, wake your device, and then turn on the Scanner .
THE SCANNER DOES NOT RESPOND WHEN DEVICE IS DOCKED
• Make sure the iConvertScan+ app is installed and your device is docked correctly .
• Check if your device is off or locked . Refer to your device's manual to unlock .
I CANNOT CHARGE MY DEVICE
• Make sure your device is docked firmly to the Dock Connector .
• Make sure the Scanner is powered off . Remove your device and then re-dock .
THE SCAN RESULT IS POOR
• Calibrate and clean the Scanner if the scan result is poor .
• Do not use the Photo Sleeve if the photo is laminated .
CANNOT FEED THE PAPER
• Make sure the photo/document is gripped and slightly pulled into the FEED
SLOT prior to scanning .
• Remove the photo/document from the FEED SLOT and insert it again .
• Check if the paper thickness has exceeded the limit .
• Do not scan more than one page at a time; otherwise the extra pages may not
feed properly .
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