SENDO X User Manual page 193

a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or
dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident,
alteration, improper installation, or other acts which are not the fault of SENDO, including damage caused by shipping.
b) Physical damage to the surface of the Product, including scratches or cracks in or to the outside casing or LCD, or
damages caused by dropping the Product.
c) The Product has been damaged from external causes such as liquid, water, collision with an object, or from fire,
flooding, sand, dirt, windstorm, lightening, earthquake or damage from exposure to weather conditions, an Act of God,
or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet
viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the connection to other products not
recommended for interconnection by SENDO.
d) The Product has been altered or repaired by anyone other than an approved SENDO service center or if it has been
used with unapproved accessories or other ancillary items.
e) For adaptations or adjustments made to the Product to comply with local standards in any country other than one for
which the Product was designed and manufactured.
f) Loss or integrity of any user data stored in the Product or any storage device used in conjunction with the Product at any
time.
g) The Customer Service Department at SENDO was not advised by the Consumer in writing of the alleged defect or
malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period.
h) The Product serial number plate or the accessory data code has been removed, defaced or altered.
i) The defect or failure to operate was caused by defective function of the cellular system or by inadequate signal
reception.
8. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-step
procedure:
a) The Consumer shall return the Product to the place of purchase for repair or replacement processing. Back up all data
before returning the Product for repair. If the Consumer has sensitive information stored on the Product, the Consumer
must copy it to another device and delete it from the Product before repair.
b) If "a" is not convenient because of distance (more than 50 miles) or for other good cause, the Consumer may contact
the Customer Service Department at SENDO, at the phone number listed on the bottom of the next page, for further
instructions.
c) The Consumer shall ship the Product prepaid and insured. Expenses related to removing the Product from an
installation are not covered under this limited warranty.
d) The Consumer will be billed for any parts or labor charges not covered by this limited warranty. The Consumer will be
responsible for any expenses related to reinstallation of the Product.
187 Sendo X User Guide