Troubleshooting - SENDO S230 User Manual

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Troubleshooting

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Problem
Phone does not power
on
Phone does not
charge
Battery
I don't get as much
battery life as I
expected
"Insert SIM" is
displayed when I
switch on the phone
The PIN code is
blocked
The PIN2 code is
blocked
"NCK Code" is
displayed on my
handset
Possible cause
Battery empty
Battery contacts dirty
Battery empty
Charger incorrectly connected Check the mains socket, and the connection to the
How long should I charge the
battery the first time?
The phone uses battery power
when it is switched on even if it
is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
SIM card is incorrectly inserted
or missing. SIM card is
damaged or dirty
3 incorrect entries
3 incorrect entries
The handset is locked to a
network and a SIM from another
network has been placed in the
telephone
Possible corrective action
Fully charge the battery and then press d.
Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press d.
Charge for 2 hours. Don't worry if the battery icon
does not change immediately.
Disconnect and try again.
phone.
12 hours continuous.
Charge the phone regularly.
Check that the SIM card is positioned correctly, and
that the metal clip is slid across. Try again. Visually
check the SIM and clean the contacts with a dry
cloth. Try again.
Enter the unblocking code supplied with the SIM
card. If you do not have this code, contact your
service provider.
Enter the PIN2 unblocking code supplied with the
SIM card. If you do not have this code, contact your
service provider.
Remove the SIM and insert the correct network SIM.
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