Troubleshooting - SENDO 330 User Manual

14

Troubleshooting

14
Problem
Phone does not power
on/does not charge
Battery
I don't get as much
battery life as I
expected
"Insert SIM" is
displayed when I
switch on the phone
The PIN code is
blocked
The PIN2 code is
blocked
Possible cause
Delay in phone powering on
Battery empty
Battery contacts dirty
Charger incorrectly connected Check the main socket, and the connection to the
How long should I charge the
battery the first time?
The phone uses battery power
when it is switched on even if it
is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
SIM card is incorrectly inserted
or missing.
SIM card is damaged or dirty
You have entered the PIN code
incorrectly 3 times
You have entered the PIN2 code
incorrectly 3 times
Possible corrective action
No action required. Your 330 phone may take a few
seconds to power up, this is normal.
Fully charge the battery and then press
Don't worry if the battery icon does not change
immediately, but do check if the charging icon has
appeared after half an hour.
Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press
phone.
12 hours continuous.
Charge the phone regularly.
Visually check the SIM and clean the contacts with a
dry cloth. Try again.
Enter the PUK (Personal Unlock Key) code supplied
with the SIM card. If you do not have this code,
contact your service provider.
Enter the PIN2 PUK (Personal Unlock Key) code
supplied with the SIM card. If you do not have this
code, contact your service provider.
42
δ
.
δ
Check that the SIM card is
positioned correctly. Try
again.
.