Troubleshooting - SENDO SV663 Manual

15

Troubleshooting

15
Problem
Phone does not
power on/does not
charge
Battery
I don't get as much
battery life as I
expected
"Insert SIM" is
displayed when I
switch on the phone
The PIN code is
blocked, or
My phone asks for a
PUK code
The PIN2 code is
blocked, or
My phone asks for a
PUK2 code
"NCK Code" is
displayed on my
handset
Possible cause
Delay in phone powering on
Battery empty
Battery contacts dirty
Charger incorrectly connected
How long should I charge the battery
the first time?
The phone uses battery power when it
is switched on even if it is not being
used. Making calls and using the
different functions of the phone will run
the battery down faster. The stated
battery life is under optimum
conditions.
SIM card is incorrectly inserted or
missing.
SIM card is damaged or dirty
You have entered the PIN code
incorrectly 3 times
You have entered the PIN2 code
incorrectly 3 times
The handset is locked to a network and
a SIM from another network has been
placed in the phone
Possible corrective action
No action required. Your SV663 phone may take
a few seconds to power up, this is normal.
Fully charge the battery and then press and hold
c
the power
Don't worry if the battery icon does not change
immediately, but do check if the charging icon has
appeared after half an hour.
Clean the contacts on the battery and phone with
a dry cloth, insert the battery, wait a few seconds
and press and hold
Check the wall socket, and the connection to the
phone.
12 hours continuous, while switched off.
Charge the phone regularly.
For longer operation times, discharge the
battery from time to time by leaving your phone
switched on until it turns itself off and the
battery is fully discharged.
The battery can be charged and discharged
hundreds of times, but it will eventually wear
out. When the operating time (talk time and
standby time) is noticeably shorter than
normal, it may be time to buy a new battery.
Visually check the SIM and clean the contacts with
a soft, dry cloth if necessary. Try again.
Enter the PUK (Personal Unlock Key) code supplied
with the SIM card. If you do not have this code,
contact Vodafone.
Enter the PIN2 PUK (Personal Unlock Key) code
supplied with the SIM card. If you do not have this
code, contact Vodafone.
Remove the SIM and insert the correct network
SIM. Sendo cannot supply your NCK code.
If you wish to obtain your NCK code, contact
Vodafone.
!
Warning:
you could block the phone.
[[[ ]]]
62
key to switch the phone on.
c
.
Check that the SIM card is
positioned correctly. Try
again.
If you enter the wrong NCK code