Troubleshooting Guide - Harman Kardon DVD 38 Owner's Manual

SYMPTOM
Unit does not turn on
Unit does not respond to
remote commands
No picture
Disc does not play
No sound
Picture is distorted or jumps
during fast forward or reverse play

TROUBLESHOOTING GUIDE

CAUSE
• No AC power
• Weak batteries in remote
• Remote sensor is obscured
• Intermittent connections
• Wrong input
• Progressive Scan output selected
• HDMI Output is connected to a video
display that is not HDCP-compliant
• Video Off feature active
• Wrong video output setting in
VIDEO SETUP menu
• Disc loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental control setting • Enter password to override or change rating settings.
• Intermittent connections
• Incorrect digital audio input selection
• DVD disc is in fast or slow mode
• Surround receiver not compatible
with 96kHz PCM audio
• DVD-Audio disc is loaded without
using analog audio connection
• Wrong bass management setting in
AUDIO SETUP
• MPEG-2 decoding
SOLUTION
• Make certain AC power cord is plugged into
a live outlet.
• Check to see whether outlet is switch-controlled.
• Change remote batteries and insert with correct polarity.
• Make certain front panel sensor is in line of sight of remote
or connect an optional remote sensor.
• Check all video connections.
• Check input selection of TV or receiver.
• Use Progressive Scan mode only with compatible TV.
Press Scan Type Button to toggle to the correct resolution.
• The HDMI Output may not be used with video displays that
are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• Press Video Off Button to reactivate video circuitry.
• S- and component video are not available simultaneously.
Temporarily connect composite video to access Video Setup
menu and change Video Output setting to desired type.
• Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
DVD-Audio or DVD-Video; other types will not play.
• Use Region 1 or Open Region (0) disc only.
• Check all audio connections.
• Check digital audio settings on DVD 38 and on receiver.
• There is no audio playback on DVD discs during fast
or slow modes.
• Change PCM Limit setting in Audio Setup menu to 48kHz.
• Use 6-Channel Audio Outputs or Analog Audio Outputs.
• In order to hear a downmixed 2-channel signal at the Analog
Audio Outputs, make sure to change the Bass Management
setting to Stereo.
• It is a normal artifact of DVD playback for pictures to jump
or show some distortion during rapid play.
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