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TROUBLESHOOTING GUIDE
SYMPTOM
Unit does not turn on
Unit does not respond to
remote commands
No picture
Disc does not play
No sound
Picture is distorted or jumps
during fast forward or reverse play
34
Downloaded From Disc-Player.com Harman/Kardon Manuals
CAUSE
• No AC power
• Weak batteries in remote
• Remote sensor is obscured
• Unit not in Full-On Power Mode
• Intermittent connections
• Wrong input
• Video display is not capable of
handling selected video output
resolution
• HDMI Output is connected to a video
display that is not HDCP-compliant
• HDMI communications need
to be reset
• Video Off feature is active
• Disc is loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental control setting • Enter password to override or change rating settings.
• Intermittent connections
• Incorrect digital audio input selection
• DVD disc is in fast or slow mode
• Surround receiver is not compatible
with 96kHz PCM audio
• Incorrect zone selection
• Zone not linked to active zone
• Attempting to use Coaxial or Optical
Digital Audio Output with HDMI
Output active
• MPEG-2 decoding
• DTS decoding
SOLUTION
• Make certain AC power cord is plugged into
a live outlet.
• Check to see whether outlet is switch-controlled.
• Make sure Master Power Switch on rear panel is turned on
to the "1" position.
• If DMC 1000 was in "Full-Off" Power Mode (Power Indicator
dim blue), wait for system to reboot.
• Change remote batteries and insert with correct polarity.
• Make certain front-panel sensor is in line of sight of remote
or connect an optional remote sensor.
• If Power Indicator is amber or dim blue, press Power On
control to turn unit fully on.
• Check all video connections.
• Check input selection of TV or receiver.
• Press the Video Mode Button repeatedly to change the video
output resolution.
• The HDMI Output may not be used with video displays that
are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on
devices in this order: TV, then receiver, then DMC 1000.
• Press Video Off Button to reactivate video circuitry.
• Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming)
or DVD-Video; other types will not play.
• Use Region 1 or Open Region (0) disc only.
• Check all audio connections.
• Check digital audio settings on DMC 1000 and on receiver.
• There is no audio playback on DVD discs during fast
or slow modes.
• Change Digital Audio Out setting in AUDIO SETUP menu to
COMPRESSED.
• Use the Zones command in the Main Menu to select the
desired zone for playback.
• Use the Zones command in the Main Menu to link or unlink
zones to each other.
• The HDMI and other digital audio outputs are not available at
the same time. To use the Coaxial or Optical Digital Audio
Outputs, change the HDMI Audio Out setting in the
Audio Setup menu to Off.
• It is a normal artifact of DVD playback for pictures to jump
or show some distortion during rapid play.
• Due to the format of DTS recordings, fast-play may overshoot
or undershoot desired place.
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