Troubleshooting Guide - Harman Kardon DVD 20 Owner's Manual

Troubleshooting Guide

TROUBLESHOOTING GUIDE
SYMPTOM
Unit does not turn on
Disc does not play
No picture
No sound
Picture is distorted or jumps during
fast forward or reverse play
Some remote buttons do not operate
during DVD play, Prohibited symbol "
appears (see below)
The menu is in a foreign language
" " Symbol Appears
Picture is displayed in the wrong Aspect Ratio
Remote control inoperative
Disc will not copy to VCR
34 TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
• Main Power Switch turned Off
• No AC power
• Disc loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental preset
• Intermittent connections
• Wrong Input
• Intermittent connections
• Incorrect digital audio selection
• DVD disc is in fast or slow mode
• MPEG-2 decoding
• Function not available for this disc
"
• Incorrect menu language
• Requested function not available at
this time
• Incorrect match of aspect ratio settings
to disc
• Weak batteries
• Sensor is blocked
• Macrovision protection
SOLUTION
• Press in Main Power Switch
• Check AC power plug and make certain any switched
outlet is turned on
• Load disc label-side up
• Check to see that disc is CD, CD-R, CD-RW, VCD, CD-i or
DVD-Movie; other types will not play
• Use Region 2 disc only
• Enter password to override or change rating settings,
see page 17
• Check all video connections
• Check input selection of TV or reveiver
• Check all audio connections
• Check digital audio settings
• There is no audio playback on DVD discs during
fast or slow modes
• It is a normal artifact of DVD playback for pictures
to jump or show some distortion during rapid play
• Some discs do not include all DVD features
• Change menu language selection, see page 16
• Certain functions may be disabled during passages
of a disc
• Change Aspect Ratio settings, see page 18
• Change both batteries
• Clear path to sensor or use remote sensor
• Many DVDs are encoded with Macrovision
to prevent copying to VCR